Service desk technician（爱立信/Ericsson）00063267
GNOC全球网络运营中心
- 公司性质：外资(欧美)
- 公司行业：通信/电信/网络设备
职位信息
- 发布日期：2012-10-23
- 工作地点：西安
- 招聘人数：若干
- 语言要求：英语良好
普通话良好 - 职位类别：咨询热线/呼叫中心服务人员 客服专员/助理(非技术)
职位描述
Description
- perform customer and internal communication related activities in support of all MS GNOC Operations functional roles as follows:
- dealing with complaints and escalations raised by end-customer support center;
- chasing the responsible entities for all TT and WO queues across TT/WO life-cycle;
- giving/recording/tracking/closing work permits for 3PP, field support, other entities involved in operations at customer sites;
- checking the TT and WO from the quality perspective
- supporting the reporting process
Qualifications
JOB requirements:
- proven experience in service desk / customer support / call-center related activities
- previous experience in communication with contractors/partners/customers as well as with various internal units and stakeholders
- proven experience in working with ticketing / other “life-cycle” type tools
- knowledge of IT or TELCO networks overview is a plus
Generally requirements:
- good command in Chinese and English(writing,speaking,understanding)
- knowledge of Japanese/Korean languages(one or more of communication forms -writing,speaking,understanding) is a plus
- availability for on-call work schedule, night work
- availability for participation in abroad projects
To apply this position, please visit http://ericsson.taleo.net/careersection/2/jobdetail.ftl?lang=en&job=00063267