西安招聘

Description

Role & Position

Team Leader (TL) has to manage responsibilities, activities & performance. He/She has to manage his/her team in order to deliver right outcome and day-to-day activities with adequate efforts

Responsibilities

This OPS IS/IT Mgmt is responsible below activities related to:

- During transformation phase, it is responsible for revising and approving the MSDP customizations delivered by the Transformation team related to the processes off-shored to the GNOC;

- Prepare the MDSP-related training material for new processes and modifications, to coordinate or perform training courses for the GNOC staffs for MSDP operation and to secure that the necessary resources are correctly trained;

- Responsible for collecting feedback from the GNOC staffs and discussing it with SD & O MSDP Definition;

- Monitor MSDP performance according to processes and KPI requirements and reporting to Global PQM;

- Analyze MSDP performance data and act to correct deviations, initiating and coordinating the execution of improvement plans when required;

- Support PQM and RDM organizations on processes improvement programs as requested and contribute with planned audits;

- Guarantee that security activities associated to the MSDP used by the GNOC are being followed;

- Responsible for the maintenance of MSDP documentation in the GNOC;

- Act as the main escalation point within the GNOC for MSDP definition or performance improvement requests;

- Act as the main expert on MSDP and ways of working in the GNOC

3 Authorities

The OPS-IS/IT Mgmt team has the authority to initiate any actions connected to the responsibilities assigned to this function for the MS contracts

Main Activities and Services Elements

The activities performed by the OPS IS/IT Mgmt are aligned with the Service Function "Operations Management" and Parts of Service Element "Processes & Tools Management" which includes the following activities:

- Secure MSDP compliance with Global Definitions

- Secure Customer specific requirements introduction

- Monitor MSDP performance

- Propose MSDP Correction plan

- Secure MSDP Training

- Secure Specific MSDP Customer requirement analysis

Interfaces

The OPS-IS/IT Mgmt TL will interface with below stakeholders:

- SD&O MS Tool Definition

The IS/IT Management TL will report on tools performance, global center feedbacks, improvement requirements and corrective initiatives status;

- Global PQM

The IS/IT Management TL will support PQM on process performance deviations analysis, focusing on possible processes improvement need or center compliance requirements

- LTM

The IS/IT Management TL will interface with the responsible for transformation on the process customization activities;

Head of Operation Support

The IS/IT Management TL will report on overall activities progress, risks, issues, financial status for OPS-IS/IT Mgmt team

Qualifications

Competence Requirements

The competence and the level required for this Role is specified in the Competence Profile for OPS-IS/IT Mgmt are as follows:

Business Competence

- Good understanding of the managed service delivery business requirements;

- Familiar with Ericsson Service Delivery Portfolio for Managed Services and Hosting;

- Deep understanding of the Ericsson Service Delivery Processes for Managed Services and Hosting;

- Fair understanding on the utilization of Ericsson process measurement tools;

- Fair understanding of ITIL, eTOM

- Good Knowledge in performance and quality management programs implemented in operators daily routines;

- Focused on Customer business needs;

- Focused on Quality Service Delivery;

- Proficient in written and spoken English as a business language;

- Able to communicate clearly in project team and management environments

Human Competence

- Highly developed skills in Interpersonal communication;

- Excellent Team player;

- Highly developed skills in Knowledge Sharing by actively contributing knowledge, experiences and skills to create a learning culture;

- Highly developed consultative skills;

- Excellent knowledge and skills in Leadership

Certification

Certifications related to OPS-IS/IT Mgmt TL are not available yet

To apply this position, please visit https://ericsson.taleo.net/careersection/2/jobdetail.ftl?lang=en&job=00063283