西安招聘

职位描述：
The Customer Service Representative (CSR) of Chemical Products is the daily interface with our customers to ensure customer satisfaction and support business objectives and plans.


KEY JOB RESPONSIBILITIES INCLUDE:

The Customer Service Representative (CSR) I is accountable for pursuing knowledge and understanding of Wesco’s Chemical products, sales philosophy and practice, with the goal of becoming a primary point of contact for customer inside sales coverage; and applying sales initiatives, policies and programs in support of business plans and strategic objectives, necessary to meet annual department and individual goals. Customer Service Representative (CSR) I will be responsible for providing support and assistance to outside sales, internal sales, operations, purchasing, quality and finance personnel, as requested.

? Learn, understand and incorporate Wesco philosophy, value and vision, and Sale initiatives and policies in all behavior, practice and decisions
? Gain a good understanding of Wesco's quality standards, product lines, pricing and delivery schedules
? Work directly with customers on a regular basis, providing timely, appropriate and accurate responses to inquiries and requests
? Process and manage customers' orders in compliance with order fulfillment process guidelines, function's performance standard and business rules with competence in JDE/TCMIS , particularly local, intra area and inter area order process.
? Track order status of overall order process with highlights in shipment/delivery of the right products, and documents follow up for smooth the delivery of cargo to customers.
? Problem solving at each stage of pre-order entry, order entry, post order entry and coordination of supply chain activities.
? Handle incoming enquiries as appropriate in a timely and responsive manner.
? Prepare and issue vendor shopping and follow up with vendors to obtain timely pricing
? Match vendor pricing with pending quotes
? Source products when necessary based on Wesco’s best practices
? Enter Buy requisitions and work with Purchasing and Material Support to ensure purchase orders are placed and received to support customer orders
? Maintain and develop new and existing Wesco customers through professional and appropriate sales methods
? Develop the level of computer skills to be able to handle the daily operations and others activities as assigned.
? Ensure adherence to customer approvals and quality requirements
? Understand and follow export compliance requirements
? Understand and utilize the internal data and information systems and Wesco Intranet to effectively perform job functions
? Provide support and assistance to Sales Branches, Internal Sales, Corporate Sales, Operations, Purchasing, Quality, Finance and other departments as needed to resolve sales related efforts
? Recognize when negotiation may produce sales opportunities and begin to develop effective negotiation skills
? Participate in and practice continuous improvement and/or process improvement efforts
? Receive supervision, guidance and training for Wesco systems, products, industry, vendors and operations
? Attend regular and impromptu sales meetings and company-sponsored training and events, as required
? Continuously work on improvements, identify root causes hindering the total order process and recommend corrective actions.
? Travel may be required

Education/Certification Requirements:

Bachelor Degree of Chemical or relevant industry is preferred.

Job Information and working condition:
- 2-3 year related customer service working experience is preferred
- Good command of English and Mandarin in speaking, writing, reading and listening
- Strong interpersonal and communication skills
- Be able to stay organiz
ed, calm and constructive under high stress and frequent changes 举报 分享

About us:
Incora？ is a leading, independent distributor and global provider of innovative supply chain solutions.

We were forged by the joining of two industry leaders in supply chain solutions, Wesco Aircraft and Pattonair, with over 100 years of combined experience in service excellence and supply chain management.

This expertise and our global reach allow us to support some of the world’s most critical industries, including commercial aerospace and aftermarket, defense and space, automotive manufacturing, industrial equipment manufacturing, and pharmaceutical R&D.

Working from the inside-out, we incorporate our capabilities into our customers' businesses and add value where it matters most. This drives efficiency at every level of the supply chain and supports our commitment to building the strongest customer service culture in our industry.

Our capabilities go hand in hand with a focus on innovation. From machine learning enabled forecasting software to advanced chemical management systems, we embrace new technologies that help us drive growth for our customers.