Supervisor - IT Infrastructure
固安捷(中国)工业品销售有限责任公司
- 公司规模:500-1000人
- 公司性质:外资(欧美)
- 公司行业:批发/零售
职位信息
- 发布日期:2017-05-25
- 工作地点:上海
- 招聘人数:1人
- 工作经验:8-9年经验
- 学历要求:本科
- 语言要求:英语 良好
- 职位月薪:1.5-2万/月
- 职位类别:技术支持/维护经理
职位描述
职位描述:
Responsibilities:
1. Responsible for the operations, maintenance and security of IT infrastructure and desk support services.
2. Responsible for supporting, maintenance and troubleshooting for the networking, SAN, Windows and Linux servers, storage, databases, disaster recovery, virtualization environments and all associated hardware and software.
3. Works collaboratively with our internal clients and external vendors to develop and adhere to SLAs and SOPs;
4. Develops and executes strategic plans to ensure that IT infrastructure is proactively managed to provide maximum value.
5. Architect, implement, operate, manage, and integrate enterprise IT infrastructure systems in CHINA.
6. Propose, agree and deliver IT desk support services with a defined Service Level Agreement.
7. Day-to-day administration of complex infrastructure (Linux and Windows servers, WAN, LAN, network equipments, etc.) running in data center in support of dozens of databases and application suites.
8. Oversee various IT Infra projects, responsible for identifying appropriate resources needed and developing schedules to ensure the success rate of projects;
9. Ensure consistently deliver a stable IT performance with cost effectiveness to the business, responsible for suppliers performance management and cost management, ensure the implementation compliant with organization's policies and IT standard processes.
10. Troubleshoot and resolve complex technical issues, identify problem quickly, and assure continuing availability of IT service, escalate problem and follow them through, ensure minimal impact to the business
11. Provides continuously technology and process improvements, assists in developing and maintaining IT policies, standard and disaster recovery plan.
12. Provides regular reports on infrastructure/services performance as well as forecasts of future utilization and equipment/line requirements.
13. Supervises IT infrastructure team and provides ongoing mentoring and training, effective communication of operational issues, plans and status throughout the team.
14. Develop and maintain SOP of various technical supporting
15. Document the infrastructure architecture environment and procedures to insure infrastructure remains cost effective, efficient, and of high quality.
16. Take call rotation as needed for off hours & weekend support & scheduled changes.
Preferred Education & Experience:
1. Certificates of CCNA/CCNP/CCIE, RHCE/RHCA and ITIL is plus.
2. 8+ years experience in architecture, implementation and operations of IT infrastructure, 2+ years working experience in infrastructure management, people management and strong mentoring skill.
3. Strong knowledge and hands-on experiences in:
o Windows server, AD and Linux administration
o Major database systems, MS SQL, Oracle and MySQL
o Network, MPLS , VPN, CISCO routers, switch, WIFI Controller
o VMware Virtualization Solution
o Enterprise SAN, EMC storage solution
o EMC Network backup/recovery solution
o AVAYA Telephony system, Security architecture and Anti-virus
o Citrix XenApp
4. Strong analytical, problem solving skills;
5. Familiar with internal audit including system and operation process control is a plus.
6. Excellent time management skills, and the ability to prioritize and multi-tasks
7. Excellent communication skill and team work spirit, good learning ability, strong sense of responsibility.
8. Good English reading and written skills.
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Responsibilities:
1. Responsible for the operations, maintenance and security of IT infrastructure and desk support services.
2. Responsible for supporting, maintenance and troubleshooting for the networking, SAN, Windows and Linux servers, storage, databases, disaster recovery, virtualization environments and all associated hardware and software.
3. Works collaboratively with our internal clients and external vendors to develop and adhere to SLAs and SOPs;
4. Develops and executes strategic plans to ensure that IT infrastructure is proactively managed to provide maximum value.
5. Architect, implement, operate, manage, and integrate enterprise IT infrastructure systems in CHINA.
6. Propose, agree and deliver IT desk support services with a defined Service Level Agreement.
7. Day-to-day administration of complex infrastructure (Linux and Windows servers, WAN, LAN, network equipments, etc.) running in data center in support of dozens of databases and application suites.
8. Oversee various IT Infra projects, responsible for identifying appropriate resources needed and developing schedules to ensure the success rate of projects;
9. Ensure consistently deliver a stable IT performance with cost effectiveness to the business, responsible for suppliers performance management and cost management, ensure the implementation compliant with organization's policies and IT standard processes.
10. Troubleshoot and resolve complex technical issues, identify problem quickly, and assure continuing availability of IT service, escalate problem and follow them through, ensure minimal impact to the business
11. Provides continuously technology and process improvements, assists in developing and maintaining IT policies, standard and disaster recovery plan.
12. Provides regular reports on infrastructure/services performance as well as forecasts of future utilization and equipment/line requirements.
13. Supervises IT infrastructure team and provides ongoing mentoring and training, effective communication of operational issues, plans and status throughout the team.
14. Develop and maintain SOP of various technical supporting
15. Document the infrastructure architecture environment and procedures to insure infrastructure remains cost effective, efficient, and of high quality.
16. Take call rotation as needed for off hours & weekend support & scheduled changes.
Preferred Education & Experience:
1. Certificates of CCNA/CCNP/CCIE, RHCE/RHCA and ITIL is plus.
2. 8+ years experience in architecture, implementation and operations of IT infrastructure, 2+ years working experience in infrastructure management, people management and strong mentoring skill.
3. Strong knowledge and hands-on experiences in:
o Windows server, AD and Linux administration
o Major database systems, MS SQL, Oracle and MySQL
o Network, MPLS , VPN, CISCO routers, switch, WIFI Controller
o VMware Virtualization Solution
o Enterprise SAN, EMC storage solution
o EMC Network backup/recovery solution
o AVAYA Telephony system, Security architecture and Anti-virus
o Citrix XenApp
4. Strong analytical, problem solving skills;
5. Familiar with internal audit including system and operation process control is a plus.
6. Excellent time management skills, and the ability to prioritize and multi-tasks
7. Excellent communication skill and team work spirit, good learning ability, strong sense of responsibility.
8. Good English reading and written skills.
职能类别: 技术支持/维护经理
公司介绍
固安捷MYMRO源自北美Grainger —— MRO工业品分销行业翘楚。固安捷中国2006年成立,开创了中国MRO工业品领域新的管理和服务模式。
我们为客户提供维护保养 (Maintenance)、维修作业(Repair)和生产运营(Operation)过程所需的全品类工业品,满足各行各业的各种应用场景需求。
我们与品牌商战略合作,产品100%自营,严格管理渠道,100%正品保障。
我们协同Grainger海外千万级自营商品,满足客户对于进口件的需求。
? 我们在全国进行仓网布局,以大量的库存和严格高效的供应商管理,为客户提供优质体验。
? 我们以数字化解决方案,助力客户MRO采购管理革新, 实现采购流程透明化,提升效率和效益。
我们区域化就近服务客户,7x24小时响应客户需求。
固安捷深耕中国MRO行业15年,深入了解客户痛点和需求,立足本土,借鉴国际MRO行业成熟体系,倾力打造和沉淀全链条数字化能力,帮助企业行业加速MRO采购数字化转型,让企业和组织,因强大的数字采购支持而变得敏捷、高效、透明;通过不断创新并实践,为工业4.0智能制造提供坚实的保障。同时,固安捷积极响应 “国家十四五” 和 “二O三五年远景目标” 的规划,为新基建、“互联网+” 和推进供给侧改革作出贡献,成为现代企业工业品服务的标杆企业。
如今,我们的产品多达500万种,合作品牌超过3000个;我们的自营仓储多级布局,全面覆盖;我们服务的客户遍布全中国,多达20多万个,包括央国企、内资企业、外资企业等大中小企业客户;我们的数字化方案如:API, Punch-Out, SaaS和官网被大量的客户采用。
未来,固安捷会持续增加投入,加速先进科技应用和迭代,加速供应链的布局和升级,为客户提供更广泛的产品和更优质的服务。
我们为客户提供维护保养 (Maintenance)、维修作业(Repair)和生产运营(Operation)过程所需的全品类工业品,满足各行各业的各种应用场景需求。
我们与品牌商战略合作,产品100%自营,严格管理渠道,100%正品保障。
我们协同Grainger海外千万级自营商品,满足客户对于进口件的需求。
? 我们在全国进行仓网布局,以大量的库存和严格高效的供应商管理,为客户提供优质体验。
? 我们以数字化解决方案,助力客户MRO采购管理革新, 实现采购流程透明化,提升效率和效益。
我们区域化就近服务客户,7x24小时响应客户需求。
固安捷深耕中国MRO行业15年,深入了解客户痛点和需求,立足本土,借鉴国际MRO行业成熟体系,倾力打造和沉淀全链条数字化能力,帮助企业行业加速MRO采购数字化转型,让企业和组织,因强大的数字采购支持而变得敏捷、高效、透明;通过不断创新并实践,为工业4.0智能制造提供坚实的保障。同时,固安捷积极响应 “国家十四五” 和 “二O三五年远景目标” 的规划,为新基建、“互联网+” 和推进供给侧改革作出贡献,成为现代企业工业品服务的标杆企业。
如今,我们的产品多达500万种,合作品牌超过3000个;我们的自营仓储多级布局,全面覆盖;我们服务的客户遍布全中国,多达20多万个,包括央国企、内资企业、外资企业等大中小企业客户;我们的数字化方案如:API, Punch-Out, SaaS和官网被大量的客户采用。
未来,固安捷会持续增加投入,加速先进科技应用和迭代,加速供应链的布局和升级,为客户提供更广泛的产品和更优质的服务。
联系方式
- Email:hiring@grainger.com
- 公司地址:上海市徐汇区虹梅路1535号星联科研大厦2号楼3楼