AP Mainframe Warranty Program Manager(职位编号：GTS-0518072)
国际商业机器中国有限公司(IBM)
- 公司行业：计算机软件
职位信息
- 发布日期：2013-01-15
- 工作地点：上海
- 招聘人数：若干
- 工作经验：二年以上
- 学历要求：本科
- 语言要求：英语熟练
- 职位类别：技术支持/维护工程师 硬件测试
职位描述
Job description
Job description:
This role is seeking enthusiastic individuals willing to work in a rewarding and exciting function as an AP Warranty Program Manager for IBM Mainframe System.
Employees in this role are in charge of monitoring overall service costs during the product warranty period. The monitoring activity will lead to the detection and correction of deviations while the control activity will aim at ensuring that product quality related costs conform to agreed plans.
Working with the Operation Life Cycle Manager (OLCM) of the concerned platform and the Domain Business Manager, the Cost Analyst is responsible for:
- the development of the warranty cost plan once a year
- the monitoring of actual warranty costs on a monthly basis (forecast)
- the update of planned costs with actuals
- Detecting, explaining, warranty cost deviations due to anticipated or non anticipated problems.
- Negotiating with STG and in conjunction with the OLCM the technical indices targets that will be inputted into the model of calculation and planning of the warranty costs.
- Preparing data and charts that will be presented to STG personnel during the warranty interlock meetings (monthly and quarterly)
Required:
Bachelor's Degree
Experience in Hardware Support Delivery
At least 2 years experience in Operations
Basic experience in Communication and Presentation Skills
Basic knowledge of Project Management techniques
Good knowledge of cost concepts and analysis
Knowledge of TSS infrastructure, organizations, business and relationships (for internal hiring)
Good written and oral communication skills
Demonstrates leadership
Sense of responsibility
Performs successful negotiations
English: Fluent
Preferred:
At least 3 years experience in Hardware Support Delivery
At least 3 years experience in Operations
At least 2 years experience in Communication and Presentation Skills
Required
Bachelor's Degree
At least 2 years experience in Experience in Operations
English: Fluent
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
Job description:
This role is seeking enthusiastic individuals willing to work in a rewarding and exciting function as an AP Warranty Program Manager for IBM Mainframe System.
Employees in this role are in charge of monitoring overall service costs during the product warranty period. The monitoring activity will lead to the detection and correction of deviations while the control activity will aim at ensuring that product quality related costs conform to agreed plans.
Working with the Operation Life Cycle Manager (OLCM) of the concerned platform and the Domain Business Manager, the Cost Analyst is responsible for:
- the development of the warranty cost plan once a year
- the monitoring of actual warranty costs on a monthly basis (forecast)
- the update of planned costs with actuals
- Detecting, explaining, warranty cost deviations due to anticipated or non anticipated problems.
- Negotiating with STG and in conjunction with the OLCM the technical indices targets that will be inputted into the model of calculation and planning of the warranty costs.
- Preparing data and charts that will be presented to STG personnel during the warranty interlock meetings (monthly and quarterly)
Required:
Bachelor's Degree
Experience in Hardware Support Delivery
At least 2 years experience in Operations
Basic experience in Communication and Presentation Skills
Basic knowledge of Project Management techniques
Good knowledge of cost concepts and analysis
Knowledge of TSS infrastructure, organizations, business and relationships (for internal hiring)
Good written and oral communication skills
Demonstrates leadership
Sense of responsibility
Performs successful negotiations
English: Fluent
Preferred:
At least 3 years experience in Hardware Support Delivery
At least 3 years experience in Operations
At least 2 years experience in Communication and Presentation Skills
Required
Bachelor's Degree
At least 2 years experience in Experience in Operations
English: Fluent
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
公司介绍
For nearly 100 years, IBM has created products to handle information. Today, as the world's largest information technology company, it invents, develops and manufactures the most advanced information technologies computer systems, software, storage systems and microelectronics. But that's just for starters. After decades as the undisputed leader in the computer hardware business, IBM has transformed itself into an information technology services business. It is passionately committed to adding value for our clients from helping to keep grocery shelves stocked to simultaneously providing medical imagery to physicians an ocean apart. Its solutions, services and consulting offerings are revolutionizing the way people, organizations and enterprises operate including itself.
在过去的近一百年里，世界经济不断发展，现代科学日新月异，IBM 始终以超前的技术，出色的管理和独树一帜的产品领导着信息产业的发展，保证了世界范围内几乎所有行业用户对信息处理的全方位需求。众所周知，早在1969年，阿波罗宇宙飞船载着三名宇航员，肩负着人类的使命，首次登上了月球；1981年哥伦比亚号航天飞机又成功地飞上了天空。这两次历史性的太空飞行都凝聚着IBM无与伦比的智慧。IBM的事业就象宇宙飞船一样永远向着更高的目标不断奋进，造福人类。
在过去的近一百年里，世界经济不断发展，现代科学日新月异，IBM 始终以超前的技术，出色的管理和独树一帜的产品领导着信息产业的发展，保证了世界范围内几乎所有行业用户对信息处理的全方位需求。众所周知，早在1969年，阿波罗宇宙飞船载着三名宇航员，肩负着人类的使命，首次登上了月球；1981年哥伦比亚号航天飞机又成功地飞上了天空。这两次历史性的太空飞行都凝聚着IBM无与伦比的智慧。IBM的事业就象宇宙飞船一样永远向着更高的目标不断奋进，造福人类。