西安招聘

职位描述：
职责与权限Responsibilities / Authority:
1. 通过投诉处理进行强生系列产品的市场监测，具体投诉处理职责如下：
Be responsible for JNJ product post market surveillance through compliant handling, detail responsibilities are as follows:
？ 处理CCC咨询消费者疑问和监管部门的抽样通知或其他咨询。
Answer CCC consultant for the question from customer and regulatory authorities sampling inspection notification and other inquiries.
？ 维护月度季度的销售和投诉数据库。
Maintain complaint and sales volume database for monthly/quarterly report.
？ 按时确认并关闭强生产品投诉。
Review and close JNJ product complaints on time.
？ 监控并发现相关的质量问题，则与相关部门进行沟通分析根本原因并解决此问题。
Capture issues through complaint data trend analysis, communicate with related functions on issues to address root cause and improve robust complaint closure.
？ 协调来自安保部，品牌保护部，政府部门和消费者关爱中心的样品的真假鉴定，开具鉴定报告和月度假货上报。
Identify GSC&GBP & GOV & CCC samples, issue identification report and monthly counterfeit escalation.
2. 作为强生业务质量控制成员，具体职责包括如下：
Be responsible for business quality control of JNJ series products, detail responsibilities are as follows:
？ 和相关部门紧密合作，在促销品项目和图文相关项目中识别出相关的质量和法规风险，并制定行动计划去解决，确保不影响产品的按时上市。
Works with cross function team through promotion projects or artwork related projects to identify risks associated with quality and regulation compliance and develop actions to mitigate the risks to ensure on time launch.
？ 发起相关调查/纠正措施和预防措施来解决业务质量相关问题并按时关闭。
Initiate and coordinate INV/CAPA to address business quality related issues and ensure on time closure.
？ 行使业务质量相关的职责（图文设计批准，成品标准的批准，标准样品确认等）。
Be responsible for BQ related affairs per aligned R&R (CG SPEC approval, FP SPEC approval, Standard sample approval).
？ 注重客户需求，及时将产品的相关变化沟通到市场和销售部门。
Customer focus, in time communicate product change to Sales and MKT.
？ 强生中国（投资）有限公司的日常SAP Slob放行处理。
Daily SAP Slob release of Dabao products in HoCo.
3. 支持BQ的质量体系工作，具体职责包括如下：
Support BQ quality system job, detail responsibilities are as follows:
？ 负责公司内部质量指标的月度跟踪和更新，组织业务质量部月度会议对相关指标进行评审及改进跟进。
Responsible for the monthly KPIs follow up and updating, organize BQ monthly meeting to review INV/CAPA KPIs for improvement.
？ 电子平台(INV/CAPA)数据分析及报告汇总等。
E-system (INV/CAPA) data analysis and report making, etc.
？ 为公司的内外审核，提供必要的协助。
Provide appropriate assistance for the internal audit & external audit.
？ 按需要更新BQ相关SOP和准备相应的培训材料。
Update BQ related SOP, and prepare training material as needed.
4. 其他Miscellaneous
？ 对自己工作安全负责。
Be responsible for safe working practices in own area.
？ 完成其他上级安排的工作。
Fulfill other tasks assigned and agreed with supervisor.

任职资格
Qualification
1. 教育背景：大学本科或以上学历，化学制药或相关学科的优先。
Education background: Bachelor degree or above preferred on Chemistry, Pharmacy or other relevant science.
2. 工作经验：至少2年以上相关工作经验，从事质量保证或质量合规方面的优先。
Work experience: At least 2 years experience in QA or relevant working area.
3. 擅于监控和趋势回顾，分析和报告投诉数据，提出适当的解决方案；
    Good capability to monitor/review trend, analyse report data of complaint and recommend appropriate actions.
4. 能力：熟练使用电脑操作，尤其word/excel文件处理和编排，能汇总简单的数据报表；有团队合作精神；有较强的学习欲，对于组织新要求，能较快的适应；工作认真，细心。
Ability: Well operate with computer, especially for Word and Excel, good data summary skills. Team work esprit, with strong learning desire, adapts new knowledge quickly. Work hard and carefully. 举报 分享

拥有125年历史的美国强生公司是世界上最具综合性、业务分布范围最广泛的健康护理产品的制造和服务企业，为消费品、制药以及医疗器材和诊断产品市场提供全面的产品和服务。强生公司连续多年名列《财富》“全球最受尊敬的公司”排行榜前列。
 
强生公司一致注重在中国的发展，强生（中国）有限公司1992年在上海市闵行经济技术开发区成立，是强生公司在中国大陆设立的首家独资企业，致力于生产和推广高品质的适合各种年龄段的个人卫生护理用品，推动中国家庭健康护理水平的提高，公司的产品不仅供应国内消费品市场，而且还出口供应国际市场。强生（中国）有限公司的使命是成为中国最受信赖的消费类健康保健公司。公司致力于生产和销售高品质的个人保健产品，以增进中国家庭的健康。
 
With more than 100 years of history, Johnson & Johnson (JNJ) is the world’s most broadly based healthcare company discovering, developing, and manufacturing consumer health, pharmaceuticals, and medical devices and diagnostics products. With over 250 operating companies, Johnson & Johnson has approximately 114,000 employees in 57 countries and markets its products throughout the world. It has been ranked among the top of the global Most Admired Companies by Fortune for years.
Johnson & Johnson has been committed to its development in China. Established in Shanghai Minhang Economic & Technological Development Zone in January 1992, Johnson & Johnson China Ltd. is the first wholly-funded enterprise set up by Johnson & Johnson. It is committed to producing and promoting high quality personal health care products catering for consumers of various ages, and driving the health care of Chinese families. Its products are not only sold in domestic consumer market, but also exported to international markets. The mission of Johnson & Johnson China Ltd. is to become the most reliable consumer health care product provider in China. It is committed to producing and selling high quality health care products to enhance the health of Chinese families.
 
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