Customer Support Team Leader
上海唐宁商务咨询有限公司
- 公司规模：少于50人
- 公司性质：合资(非欧美)
- 公司行业：专业服务(咨询、人力资源、财会)
职位信息
- 发布日期：2016-12-09
- 工作地点：上海-长宁区
- 招聘人数：1人
- 语言要求：英语 熟练
- 职位月薪：15000-18000/月
- 职位类别：客服总监
职位描述
职位描述：
Responsibilities:
● Maintain always-high levels of understanding of Online Payments and other related systems, services and products.
● Provide merchants/clients with superior and professional service, support and follow-up for operational requests.
● Liaise with Sales, R&D, Risk and AML/Compliance teams as well as other internal departments in order to effectively respond to merchants’ inquiries and concerns, and to communicate feedback on customer and partner requirements, preferences and valued-added features.
● Make proposals to Dev team to prevent future client concerns.
● Regularly monitor processing activities of merchant accounts, and communicate and ?interpret pertinent information, patterns and trends to clients.
● Making quality assurance of all our internal and public backend services.
● Implement supporting process in company and hire support team.
Qualifications and Experience required:
● University degree or equivalent in Commerce, Business Administration or relevant field of study.
● Minimum one year experience in account management, customer support, sales or business development, ideally, but not limited to online payments industry
● Proven track record of offering excellent customer support.
● Driven and self-motivated to reach targets.
● Ability to work independently, and possess strong organizational, time management and ?communication skills.
● Customer service oriented, professional and resourceful.
● Proven ability to tactfully handle customer inquiries and negotiations.
● Past experience working with CRM systems and/or in-house software programs.
● Basic level of SQL or other equal data-mining technology.
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Responsibilities:
● Maintain always-high levels of understanding of Online Payments and other related systems, services and products.
● Provide merchants/clients with superior and professional service, support and follow-up for operational requests.
● Liaise with Sales, R&D, Risk and AML/Compliance teams as well as other internal departments in order to effectively respond to merchants’ inquiries and concerns, and to communicate feedback on customer and partner requirements, preferences and valued-added features.
● Make proposals to Dev team to prevent future client concerns.
● Regularly monitor processing activities of merchant accounts, and communicate and ?interpret pertinent information, patterns and trends to clients.
● Making quality assurance of all our internal and public backend services.
● Implement supporting process in company and hire support team.
Qualifications and Experience required:
● University degree or equivalent in Commerce, Business Administration or relevant field of study.
● Minimum one year experience in account management, customer support, sales or business development, ideally, but not limited to online payments industry
● Proven track record of offering excellent customer support.
● Driven and self-motivated to reach targets.
● Ability to work independently, and possess strong organizational, time management and ?communication skills.
● Customer service oriented, professional and resourceful.
● Proven ability to tactfully handle customer inquiries and negotiations.
● Past experience working with CRM systems and/or in-house software programs.
● Basic level of SQL or other equal data-mining technology.
职能类别： 客服总监
公司介绍
Path To China (PtC)是上海，北京，深圳，广州，宁波，杭州和香港等地知名的涉外咨询公司， 截止2019年9月，我们已经协助超过1800个来自海外的公司在中国设立他们的公司，代表处或者工厂。
PtC在上海、北京、香港，广州，深圳，杭州， 宁波都有自己的办公机构。PtC的服务主要是面向来华的外商。我们的Business Registration Department (DRD) 商业注册部门的主要业务是：帮助提供商务咨询服务给外商，协助他们成立他们的中国公司,提供相关的Payroll, accounting, M&A, Audit 服务。
随着业务的快速发展，我们在寻找有意从事涉外的商务咨询行业的人才加入我们的团队，如果你有意于涉外咨询这个朝阳产业，如果你的英语口语够好，你乐于和来自全球超过100个以上国家和地区客户沟通提供咨询服务。详细的信息请查看我们的网站：www.PathToChina.com 获得更多的信息。
Offices: Shenzhen | Beijing | Shanghai | Guangzhou | Ningbo | Hangzhoou | Hong Kong | Netherland
PtC在上海、北京、香港，广州，深圳，杭州， 宁波都有自己的办公机构。PtC的服务主要是面向来华的外商。我们的Business Registration Department (DRD) 商业注册部门的主要业务是：帮助提供商务咨询服务给外商，协助他们成立他们的中国公司,提供相关的Payroll, accounting, M&A, Audit 服务。
随着业务的快速发展，我们在寻找有意从事涉外的商务咨询行业的人才加入我们的团队，如果你有意于涉外咨询这个朝阳产业，如果你的英语口语够好，你乐于和来自全球超过100个以上国家和地区客户沟通提供咨询服务。详细的信息请查看我们的网站：www.PathToChina.com 获得更多的信息。
Offices: Shenzhen | Beijing | Shanghai | Guangzhou | Ningbo | Hangzhoou | Hong Kong | Netherland
联系方式
- 公司地址：地址：span浦东新区