英文工程师/Helpdesk
同创双子(北京)信息技术股份有限公司
- 公司规模：50-150人
- 公司性质：民营公司
- 公司行业：计算机服务(系统、数据服务、维修)
职位信息
- 发布日期：2017-11-14
- 工作地点：北京
- 招聘人数：若干人
- 工作经验：3-4年经验
- 学历要求：专业培训
- 职位月薪：8000-9999/月
- 职位类别：技术支持/维护工程师 网络管理(Helpdesk)
职位描述
职位描述：
Job description and responsibility:
1.Work with local department managers and IT staff to analyze and resolve problems associated with technical issues, and recommend solutions for changing needs.
2.Develop business relationships and integrate activities with other IT departments to ensure successful implementation and support of project efforts.
3.Support local community via helpdesk ticketing system and understand when to escalate priority issues.
4.Develop, document, and implement standard operating procedures and customer service guidelines relating to remote IT support.
5.Provide operations support including backup, account management, workflow, log analysis, troubleshooting and service optimization.
6.Perform analysis, installation, maintenance and upgrade of Windows based clients and servers.
7.Actively participate as a Global IT member and participate on Global Projects when needed.
8.The Site Coordinator will be responsible for required IT procedures and policies to support and maintain local IT infrastructure.
9. Provide after hours on call support on a rotation schedule with other staff members.
Education and Work Experience:
1. Demonstrated ability to manage and prioritize multiple problems and issues with minimal supervision, excellent organizational skills, a teamwork approach to work but also act independently to solve problems when necessary.
2. Ability to follow standard helpdesk procedures and quickly redirect problems to appropriate resources when needed.
3. Capable of writing reports, business correspondence and procedure manuals; present information and respond to questions from internal and external customers using excellent communication and organization skills, relying on experience and judgment to multi-task and accomplish goal.
4. Good oral and written English communication skills, strong interpersonal skills.
5. Candidate must have basic ability to manage projects and understanding of project methodology.
6. Strong troubleshooting and problem solving skills, resiliency in the face of continual change, and ability to handle high demands.
7. Minimum of 3 + years’experience supporting Information Technology infrastructure.
8. Experience with Windows Operating systems at the user level, including user and application installation.
9. Basic understanding of Windows Active Directory Services to include move, add change requests.
10. Experience evaluating systems administration tools, setting up server and change control policies and procedures.
11. Experience administering small-size corporate server rooms.
12. Must be able to work a flexible schedule, including overtime and after hours work. Must be periodically on call for after-hours support.
13. Availability to occasionally travel to other North America locations.
14. MCP, A+ and Network+ certifications are highly desirable.
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Job description and responsibility:
1.Work with local department managers and IT staff to analyze and resolve problems associated with technical issues, and recommend solutions for changing needs.
2.Develop business relationships and integrate activities with other IT departments to ensure successful implementation and support of project efforts.
3.Support local community via helpdesk ticketing system and understand when to escalate priority issues.
4.Develop, document, and implement standard operating procedures and customer service guidelines relating to remote IT support.
5.Provide operations support including backup, account management, workflow, log analysis, troubleshooting and service optimization.
6.Perform analysis, installation, maintenance and upgrade of Windows based clients and servers.
7.Actively participate as a Global IT member and participate on Global Projects when needed.
8.The Site Coordinator will be responsible for required IT procedures and policies to support and maintain local IT infrastructure.
9. Provide after hours on call support on a rotation schedule with other staff members.
Education and Work Experience:
1. Demonstrated ability to manage and prioritize multiple problems and issues with minimal supervision, excellent organizational skills, a teamwork approach to work but also act independently to solve problems when necessary.
2. Ability to follow standard helpdesk procedures and quickly redirect problems to appropriate resources when needed.
3. Capable of writing reports, business correspondence and procedure manuals; present information and respond to questions from internal and external customers using excellent communication and organization skills, relying on experience and judgment to multi-task and accomplish goal.
4. Good oral and written English communication skills, strong interpersonal skills.
5. Candidate must have basic ability to manage projects and understanding of project methodology.
6. Strong troubleshooting and problem solving skills, resiliency in the face of continual change, and ability to handle high demands.
7. Minimum of 3 + years’experience supporting Information Technology infrastructure.
8. Experience with Windows Operating systems at the user level, including user and application installation.
9. Basic understanding of Windows Active Directory Services to include move, add change requests.
10. Experience evaluating systems administration tools, setting up server and change control policies and procedures.
11. Experience administering small-size corporate server rooms.
12. Must be able to work a flexible schedule, including overtime and after hours work. Must be periodically on call for after-hours support.
13. Availability to occasionally travel to other North America locations.
14. MCP, A+ and Network+ certifications are highly desirable.
职能类别： 技术支持/维护工程师 网络管理(Helpdesk)
关键字： 网络管理 helpdesk 桌面运维 网管 IT运维 CCNA年终双薪 人才推荐奖 补充医疗保险 交通补助
公司介绍
2002年，我们在北京诞生了，我们提供IT服务。一路走来10多年，我们不就是传说中“稳定发展的职业平台”吗？
2007年，我们更名为“同创双子”，我们要“和所有的利益相关者共同创造成为心有灵犀的TWINS（双生子）”，利益相关者里有你哟！
2011年，我们在成都设立了分支机构，有机会你可以常去天府之国出差啦，热辣辣的火锅在召唤你~~~
2013年，我们确立了共同的愿景，开始为“成为IT服务最杰出的中国品牌”付出坚定不移的努力。
2015年，我们在陕西省榆林市设立了分支机构，你离兵马俑又进了一步有没有？
2016年，我们创造了“在客户的惊喜中找到充满幸福感的人生”的服务理念。
2016年，我们以140多人共同创造的“小而美”公司形象通过审核，在新三板正式挂牌上市（股票代码：837868）。
每一年，我们一直“在路上”。
我们没有豪华办公室、按摩椅、吃不完的零食和休不完的长假......但我们人人都有一份“体现自己价值，体验自己成长”的事业。
我们从不人云亦云，我们不相信没有目标管理的团队会成功，我们不相信没有目标的人会成功~~ 我们坚持用KPI来帮助每个人实现目标。
如果你对工作迷茫，我们的HR美女团队会和你聊聊，她们说要努力做“有价值的存在”，而不仅仅是招人和发工资~
如果你印象中的IT男都不修边幅，脑子里只有机房、智能化……你来吧！
来看看令人震惊的桌面“超整理术”！
来体验一下人才辈出的21天大学生“大牛训炼营”！
来和“IT界第一男子天团”周末浪迹在各大山峰凹造型~~
来潜在公司微信群里看“IT界最强段子手”火拼并偷偷捡乐~~
来看看欧巴们写的《白夜行》、《平凡的世界》、《断舍离》的书评
来听听他们在那儿故作深沉却“确实迷人”的聊“沟通的最高技巧是知识面！”
来和我们一起痛并快乐着地追求一个有意义的人生！
2007年，我们更名为“同创双子”，我们要“和所有的利益相关者共同创造成为心有灵犀的TWINS（双生子）”，利益相关者里有你哟！
2011年，我们在成都设立了分支机构，有机会你可以常去天府之国出差啦，热辣辣的火锅在召唤你~~~
2013年，我们确立了共同的愿景，开始为“成为IT服务最杰出的中国品牌”付出坚定不移的努力。
2015年，我们在陕西省榆林市设立了分支机构，你离兵马俑又进了一步有没有？
2016年，我们创造了“在客户的惊喜中找到充满幸福感的人生”的服务理念。
2016年，我们以140多人共同创造的“小而美”公司形象通过审核，在新三板正式挂牌上市（股票代码：837868）。
每一年，我们一直“在路上”。
我们没有豪华办公室、按摩椅、吃不完的零食和休不完的长假......但我们人人都有一份“体现自己价值，体验自己成长”的事业。
我们从不人云亦云，我们不相信没有目标管理的团队会成功，我们不相信没有目标的人会成功~~ 我们坚持用KPI来帮助每个人实现目标。
如果你对工作迷茫，我们的HR美女团队会和你聊聊，她们说要努力做“有价值的存在”，而不仅仅是招人和发工资~
如果你印象中的IT男都不修边幅，脑子里只有机房、智能化……你来吧！
来看看令人震惊的桌面“超整理术”！
来体验一下人才辈出的21天大学生“大牛训炼营”！
来和“IT界第一男子天团”周末浪迹在各大山峰凹造型~~
来潜在公司微信群里看“IT界最强段子手”火拼并偷偷捡乐~~
来看看欧巴们写的《白夜行》、《平凡的世界》、《断舍离》的书评
来听听他们在那儿故作深沉却“确实迷人”的聊“沟通的最高技巧是知识面！”
来和我们一起痛并快乐着地追求一个有意义的人生！