温州招聘

技术要求：
1.监督工程师提供及时、准确、快速和专业的服务以满足/超越客户的期望。
2.协助客户鉴别和解决产品问题。
3.协助市场拓展部经理提高客户满意度，促进客户关系。
4.为解决客户有争议的产品问题，或针对提高客户满意度和促进客户关系的问题。
5.负责测试作业的前期分样、分包、报价工作。
6.监督出具的检测数据的准确性，保证向客户提供及时、准确、快速和专业的服务。
7.协助处理客户的投诉。
8.接待来访客户，主动向客户介绍实验室情况和提供咨询。
9.监督并指导培训或见习人员的技术工作。
10.完成上级临时交办的任务。

管理要求：
1.通过指导，交流和绩效改进计划来协助员工纠正的绩效问题。
2.保证遵守客户的要求和规定。
3.发展和执行过程，持续改进和纠正措施计划。
4.协调工作量，保证报告周转时间能达到/超越客户的期望。
5.协助市场拓展部规划部门策划和执行部门计划。

Query answer to clients, Including retailers, vendors and factories. Both for non-technical and basic technical questions.
Instruct client how to apply for testing, fill in the form, prepare the related document and sufficient sample, make special note etc.
Sample in problem follow up, cooperate with sample in team to identify sample per request form, if with problem, reach submitter to clarify.
Quotation follow up, understand the need of client, and ensure quotation be sent out in time and follow up query answer.
Testing follow up, work with operation team to confirm basic sample information/document or additional sample sending with submitters. If PAID clarification is concerned, should check with global Program Manager.
Good use BVLAB to run summary for self-check and job status control, like General 52
Testing request form check, to make sure follow PAID or general requirement. If not follow up with submitter to update.
Pending items push, daily check for all pending items and make sure push answer/update within required time.
Cooperate with operation team to give exact due date of testing to clients, to ensure catch up client’s schedule.
Cooperate with operation team to give client professional advice on testing explanation or improvement
Cooperate with Invoice team to make sure exact invoice sending/delivery or posting to website.
Quite Familiar with PAID of each program and take charge of distributing the update of program to related operation team if any.
Summary prepare per client requirement.
Cooperate with operation team to arrange sample return per request or PAID.
Support BD team on discount discussing or payment push.
Be sensitive to potential risk, point it out before occur.
Other job assigned by N+1.
Awareness of HSE policy.
Comply at all times with all applicable legal requirements, BV Group HSE Policies and procedures, client’s HSE procedures and practices.
Maintain personal work areas tidy and hazard free and report any deviation/fault/hazard immediately to the location manager/line manager/supervisor.
Report immediately any newly identified hazard and participate in devising suitable operational control to eliminate/minimize the pertinent risk.

提供社会保险、年假及带薪病假、13薪+年终奖金、双休、法定假、中餐。
详询 BV Wenzhou HR：Echo ZHANG 88379191-8008（仅工作日）
应聘者可直接在本网站申请面试，也可发送您的电子简历至以下邮箱：
echo.zhang@cn.bureauveritas.com
miranda-y.huang@cn.bureauveritas.com
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