温州招聘

职位描述：
工作职责：
岗位特征：
客户关系管理专员按照保时捷中心的客户满意度调查的标准，采用电话或面对面访问客户的方式，搜集并汇总客户满意度数据，定期更新及维护客户信息，确保客户信息的准确性。
 
职责说明（职责的先后顺序按照其重要程度进行排列）：
1. 电访现有客户
2. 面访现有客户
3. 密切监控保时捷客户数据库系统（C@P）的使用
4. 维护客户电子档案
5. 维护潜在客户网络信息
6. 与保时捷中国CRM团队协调处理销售过程、数据质量程序和客户关怀程序

Position Characteristics:
CRM Executive is responsible for collecting and summerising customer satisfaction data via telephone or face-to-face interview according to the standards of Porsche Centre Customer Satisfaction Survey. She also maintains and monitors customer information at C@P system on a regular base and ensures the accuracy of customer information.
 
Duty Description( Duties are arranged by importance):
1. Call existing customers
2. Interview existing customers
3. Closely monitor the usage of Porsche customer database system C@P
4. Maintain customer E-record
5. Maintain online information from potential customer
6. Coordinate with Porsche China CRM team to handle Sales Rounds, Data Quality program and Customer Care program.


任职资格：
教育背景：须具备高中学历，大专学历者优先

其他任职要求：
1、具备良好的汉语沟通能力，普通话标准，声音甜美
2、乐于学习并能根据形势的变化不断调整自己
3、诚实可靠、自我激励能力强、自信心强
?候选人需掌握Office软件、Lotus Notes软件及互联网的操作方法，保时捷系统的操作方法除外
?热爱本职工作，在工作中保持极高的敬业度及可靠性；
?能够理解并发扬保时捷品牌理念、形象和特点，有较强的服务意识并善于为客户着想

Education:High school education required, college degree preferred
 
Industry background：Preferably working experience in marketing, marketing events or related positions
 
Other qualifications:
?Proficiency in Microsoft Office software, Lotus Notes and internet; Porsche systems not a must.
?Passion for their work, maintain a high degree of professionalism and reliability in their work;
?Understand and advocate the value, image and features of Porsche brand; with strong service focus, customer-oriented 举报 分享

温州瓯海保时捷中心