Guest Service Manager(职位编号：OPE018DR)
无锡灵山元一希尔顿逸林酒店
- 公司规模：500-1000人
- 公司行业：酒店/旅游
职位信息
- 发布日期：2013-01-21
- 工作地点：无锡
- 招聘人数：若干
- 职位类别：客服经理(非技术)
职位描述
A Guest Relations Manager with Doubletree by Hilton engages with our VIP Guests throughout the entire hospitality experience. From check-in to check-out, the Guest Relations Team is always prepared to respond to VIP Guest requests at concierge, during promotional activities, and more.
What will it be like to work for this Hilton Brand?
It all starts with a warm chocolate chip cookie, a simple touch that sets the tone to create a rewarding experience for a guest's entire stay. DoubleTree by Hilton™ understands that doing the little things well can mean everything.
If you appreciate the little things and enjoy creating exceptional experiences through perfecting little details, you may be just the person we are looking for to work as a Team Member with DoubleTree by Hilton. Because it’s at the DoubleTree at Hilton where the little things mean everything.
What will I be doing?
As a Guest Relations Manager, you will serve on the Front Office Team which is the main connection between the Guest, the hotel, and the various hotel departments. A Guest Relations Manager truly influences the first impressions of our VIP Guests and, therefore, is responsible for performing the following tasks to the highest standards:
Check the guest arrival reports in advance of VIP Guest check-in and coordinate with Housekeeping on room allocations for VIP guests
Be responsible for special room assignments and suite occupancies
Welcome and fulfill the check-in process of VIP Guests, including serving as an escort to the Executive Lounge and VIP Guest room
Ensure all VIP rooms meet the highest quality standards and include all requested amenities before VIP Guest arrival
Serve as the main point of contact for VIP guests and ensure hotel departments are fully briefed on VIP Guest requirements
Maintain the inventory of Guest amenities
Maintain current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events
What are we looking for?
Guest Relations Manager serving Hilton Worldwide Brand hotels and vacations are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:
Calm, efficient, and organized with great attention to detail
Excellent personal presentation and communication skills
A passion for delivering exceptional levels of Guest service
Ability to multi-task while maintaining a positive attitude when working with a VIP Guest
Computer literate and able to navigate through Company systems
Professional manner with an emphasis on hospitality and guest service
Guest relations experience in the hotel, leisure, and/or entertainment sectors
Proven ability to listen and respond to demanding Guest needs
Conflict resolution experience
Cash handling experience
What benefits will I receive?
Your benefits will include a competitive starting salary and holiday entitlement. As an employee you will become a member of the The Hilton Club which provides reduced hotel room rates in our hotels worldwide, plus discounts on products and services offered by Hilton Worldwide and its partners. We look forward to explaining in detail the range of excellent benefits that you would expect from a global hotel organization like Hilton Worldwide.
Learn more now about DoubleTree by Hilton --- where the little things mean everything.
More than 250 properties in countries throughout the world
More than 230 million cookies have been served, and still baking!
Hotel chain continues to grow rapidly
Features the signature Sweet Dreams™ Sleep Experience
What will it be like to work for this Hilton Brand?
It all starts with a warm chocolate chip cookie, a simple touch that sets the tone to create a rewarding experience for a guest's entire stay. DoubleTree by Hilton™ understands that doing the little things well can mean everything.
If you appreciate the little things and enjoy creating exceptional experiences through perfecting little details, you may be just the person we are looking for to work as a Team Member with DoubleTree by Hilton. Because it’s at the DoubleTree at Hilton where the little things mean everything.
What will I be doing?
As a Guest Relations Manager, you will serve on the Front Office Team which is the main connection between the Guest, the hotel, and the various hotel departments. A Guest Relations Manager truly influences the first impressions of our VIP Guests and, therefore, is responsible for performing the following tasks to the highest standards:
Check the guest arrival reports in advance of VIP Guest check-in and coordinate with Housekeeping on room allocations for VIP guests
Be responsible for special room assignments and suite occupancies
Welcome and fulfill the check-in process of VIP Guests, including serving as an escort to the Executive Lounge and VIP Guest room
Ensure all VIP rooms meet the highest quality standards and include all requested amenities before VIP Guest arrival
Serve as the main point of contact for VIP guests and ensure hotel departments are fully briefed on VIP Guest requirements
Maintain the inventory of Guest amenities
Maintain current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events
What are we looking for?
Guest Relations Manager serving Hilton Worldwide Brand hotels and vacations are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:
Calm, efficient, and organized with great attention to detail
Excellent personal presentation and communication skills
A passion for delivering exceptional levels of Guest service
Ability to multi-task while maintaining a positive attitude when working with a VIP Guest
Computer literate and able to navigate through Company systems
Professional manner with an emphasis on hospitality and guest service
Guest relations experience in the hotel, leisure, and/or entertainment sectors
Proven ability to listen and respond to demanding Guest needs
Conflict resolution experience
Cash handling experience
What benefits will I receive?
Your benefits will include a competitive starting salary and holiday entitlement. As an employee you will become a member of the The Hilton Club which provides reduced hotel room rates in our hotels worldwide, plus discounts on products and services offered by Hilton Worldwide and its partners. We look forward to explaining in detail the range of excellent benefits that you would expect from a global hotel organization like Hilton Worldwide.
Learn more now about DoubleTree by Hilton --- where the little things mean everything.
More than 250 properties in countries throughout the world
More than 230 million cookies have been served, and still baking!
Hotel chain continues to grow rapidly
Features the signature Sweet Dreams™ Sleep Experience
公司介绍
灵山之麓，太湖之滨……
无锡灵山元一希尔顿逸林酒店是亚太区首家以希尔顿逸林品牌命名的五星级度假酒店，酒店坐落于太湖北岸湖畔、灵山山麓，背靠中国“五方五佛” 之一的东方灵山大佛。总建筑面积6.8万平方米，共拥有477间独具时代江南风情的豪华舒适的客房，三个餐厅和一个大堂酒吧以及各项度假、商务会议设施，力图以关爱、贴心的服务，带给中外客人完美的旅居体验。
希尔顿逸林是希尔顿酒店管理集团旗下的高档酒店品牌，遍布在全球超过230个门户城市、大都市以及度假胜地，现已包括希尔顿逸林酒店、希尔顿逸林度假酒店、希尔顿逸林俱乐部等。酒店致力于为全球商务人士和休闲度假旅行者提供真正的温暖关爱服务。无论是令无数客人倍感温馨的酒店标志性的迎宾礼遇——在办理入住时发放希尔顿逸林热巧克力香脆曲奇，还是荣获大奖的希尔顿荣誉客会的积分累计回报计划，都令所有入住希尔顿逸林酒店的客人感到满意，为他们的旅程增添光彩。如需预定希尔顿逸林酒店房间，请登录酒店官网www.doubletree.com。
我们先分享酒店在开业短时间内获得的奖项：
2009年《私家地理》杂志举办的“中国旅行奖”评选获得“中国百佳酒店”称号
2010胡润百富“至尚优品”被评为“最受青睐华东区度假酒店”
2010年中国酒店“金枕头”奖“中国十大度假酒店”
2010年胡润百富“中国酒店业排行榜”获“胡润百富2010中国最热门新酒店”奖
2010《TimeOut 乐》杂志中文版获编辑之选“最佳上海周边度假酒店”奖
2010年10月被“饭店现代化”杂志评为“2010中国杰出度假酒店”
2010年11月被“香格里拉”杂志评为“2010年十大度假酒店”
2010年12月由《新周刊》和《Best Life?香格里拉》杂志联袂选出“中国酒店魅力排行榜 — 2010最佳度假酒店”称号
2011年第61届世界小姐中国区总决赛指定接待酒店
我们为员工提供舒适惬意的工作＆生活环境：
配有网线、空调和电视等设施完善的免费员工宿舍
齐全的床上用品以及免费换洗
设施齐全的自助式洗衣房
免费的自助式员工餐厅
每日往返酒店和市区的免费班车
丰富多彩的员工活动
健身娱乐设施
全面的社会保险和福利
集团内部酒店入住＆餐饮等员工价
我们为员工创造的培训机会和发展平台
配有电脑和图书的免费学习室
各种形式的语言和工作技能培训
希尔顿大学在线学习
酒店内部交叉培训和调转机会
国内外姊妹酒店交叉培训和调转机会
集团内的发展计划和事业发展机会
我们的美好未来需要你的加入
如果你态度端正、积极热情、注重个人仪表和礼仪，有意向长期投入到酒店行业发展
你可以在每周二和周四上午10点到15点携带身份证和一张彩色近照来人力资源部面试；
你也可以电话咨询（0510-8535 5202）或将简历发到招聘邮箱（WUXDT.HR@hilton.com）。
更多职位信息请登录：http://www.hiltonworldwide.com/careers
无锡灵山元一希尔顿逸林酒店是亚太区首家以希尔顿逸林品牌命名的五星级度假酒店，酒店坐落于太湖北岸湖畔、灵山山麓，背靠中国“五方五佛” 之一的东方灵山大佛。总建筑面积6.8万平方米，共拥有477间独具时代江南风情的豪华舒适的客房，三个餐厅和一个大堂酒吧以及各项度假、商务会议设施，力图以关爱、贴心的服务，带给中外客人完美的旅居体验。
希尔顿逸林是希尔顿酒店管理集团旗下的高档酒店品牌，遍布在全球超过230个门户城市、大都市以及度假胜地，现已包括希尔顿逸林酒店、希尔顿逸林度假酒店、希尔顿逸林俱乐部等。酒店致力于为全球商务人士和休闲度假旅行者提供真正的温暖关爱服务。无论是令无数客人倍感温馨的酒店标志性的迎宾礼遇——在办理入住时发放希尔顿逸林热巧克力香脆曲奇，还是荣获大奖的希尔顿荣誉客会的积分累计回报计划，都令所有入住希尔顿逸林酒店的客人感到满意，为他们的旅程增添光彩。如需预定希尔顿逸林酒店房间，请登录酒店官网www.doubletree.com。
我们先分享酒店在开业短时间内获得的奖项：
2009年《私家地理》杂志举办的“中国旅行奖”评选获得“中国百佳酒店”称号
2010胡润百富“至尚优品”被评为“最受青睐华东区度假酒店”
2010年中国酒店“金枕头”奖“中国十大度假酒店”
2010年胡润百富“中国酒店业排行榜”获“胡润百富2010中国最热门新酒店”奖
2010《TimeOut 乐》杂志中文版获编辑之选“最佳上海周边度假酒店”奖
2010年10月被“饭店现代化”杂志评为“2010中国杰出度假酒店”
2010年11月被“香格里拉”杂志评为“2010年十大度假酒店”
2010年12月由《新周刊》和《Best Life?香格里拉》杂志联袂选出“中国酒店魅力排行榜 — 2010最佳度假酒店”称号
2011年第61届世界小姐中国区总决赛指定接待酒店
我们为员工提供舒适惬意的工作＆生活环境：
配有网线、空调和电视等设施完善的免费员工宿舍
齐全的床上用品以及免费换洗
设施齐全的自助式洗衣房
免费的自助式员工餐厅
每日往返酒店和市区的免费班车
丰富多彩的员工活动
健身娱乐设施
全面的社会保险和福利
集团内部酒店入住＆餐饮等员工价
我们为员工创造的培训机会和发展平台
配有电脑和图书的免费学习室
各种形式的语言和工作技能培训
希尔顿大学在线学习
酒店内部交叉培训和调转机会
国内外姊妹酒店交叉培训和调转机会
集团内的发展计划和事业发展机会
我们的美好未来需要你的加入
如果你态度端正、积极热情、注重个人仪表和礼仪，有意向长期投入到酒店行业发展
你可以在每周二和周四上午10点到15点携带身份证和一张彩色近照来人力资源部面试；
你也可以电话咨询（0510-8535 5202）或将简历发到招聘邮箱（WUXDT.HR@hilton.com）。
更多职位信息请登录：http://www.hiltonworldwide.com/careers
联系方式
- Email：WUXDT.HR@hilton.com
- 电话：(0510)85355203