IT/通讯部经理IT/Telecommunication Manager
无锡罗利影视管理有限公司
- 公司规模：少于50人
- 公司行业：影视/媒体/艺术/文化传播
职位信息
- 发布日期：2012-10-01
- 工作地点：无锡
- 招聘人数：1
- 语言要求：英语熟练
- 职位类别：技术总监/经理
职位描述
职位：
IT/通讯部经理
工作地点：
Raleigh 无锡摄影工作室
请上传中英文简历。
工作总览：
为公司提供电话、网络通信支持。解决制作公司的日常通信问题。与整合管理体系部门合作，完成各个项目。与通信
管理员保持日常沟通，确保上报所有需付费的事务及相关账单。教导、挖掘、鼓励员工达到个人及公司目标。促进公司声音与数据设施的发展。
目标：
负责发展客户关系，包括接待潜在客户，
向其解释所有服务、账单信息，以及处理突发状况。与租赁部门保持经常性沟通，确保其最新的工作报告包括安装信息，工作安排信息，以及根据租赁部门总监的指示为客户提供的其他服务。与罗利网络服务部门保持沟通，确保各项工作和项目与罗利公司的整合管理系统一致。
基本要求
· 四年通信领域工作经验
· 四年多地点用户级交换机（PBX）操作经验
· 较强的技术问题排查能力，良好的客户技术支持能力
· 既能独立完成任务，又有良好的团队协作精神
· 良好的应变能力
基本技能
· 微软办公软件（Excel, Word）
· NEC 2400 用户级交换机
· 电话路由处理系统
· 塔迪卡（Tadiran） Coral PBX
· 语音留言系统
工作职责
· 相关知识及技能：
1. 用户级交换机（电话系统）、语音留言系统及电路
2. 预算、开支及其他财务事务
3 更新技术
· 监督部门内日常工作，保证在指定日期内完成任务
· 处理客户关系，包括接待潜在客户，向制片人、制作部经理、制作协调人员介绍各个服务项目
· 与罗利网络服务部门保持沟通，确保各项工作和项目与罗利公司的整合管理系统一致。
· 核查电话通信器材，按人员需要及时增添器材及服务
· 定期检测器材，保证一切设施正常运转
· 检测故障器材的电路和零件以根除故障
POSITION:
IT/Telecommunication Manager
PLACE OF WORK:
Raleigh Studios Wuxi (RSW)
JOB OVERVIEW:
Provide Telephone and Internet service to a campus environment. Resolve the day the day challenges that Production Companies require. Work in conjunction with the MIS (Management Integrated Systems) Department on various projects. Maintain daily communication with the Telecom Administrator to make sure all chargeable activity is reported and billed properly. Coach, develop and motivate employees to achieve both individual and company goals. Develop Voice and Data Infrastructure.
OBJECTIVES:
Responsible for client relations including prospective lease client walk-thru and explanation of all services ,billing information ,policies and procedures, as well as handling problematic situations.
Maintain consistent and constant communication with the Leasing Department to make sure the department has the latest occupancy report for accurate installation and scheduling of work, along with servicing client demands per Director of Leasing advice. Stay in constant communication with Raleigh Network Services management on any assignments and special projects that integrate with the MIS operations for Raleigh Enterprise as a whole.
QULIFICATIONS: ESSENTIAL
· Four year progressive work experience in Telecommunications
· Four year of hands on, multi-location and PBX support
· Strong trouble shooting skills and good user client support skills.
· Ability to work independently yet being a strong team player
· Ability to adapt to different situations.
SKILLS：ESSENTIAL
· Microsoft Excel & Word
· NEC 2400 PBX
· Route Master Call Accounting system
· Tadiran Coral PBX
· Active Voice Repartee (Voice Mail System)
ESSENTIAL JOB FUNCTIONS
· Knowledge on:：
a. PBX (Phone Systems), Voice mail Systems and Circuits.
b. Budgets, Expenses and related financial duties.
c. Up to date with the changes, Technologies bring to this field.
· Over see the day to day performance of the Department and schedule task's to make sure deadlines are met.
· Client relations including prospective lease client walk-thru and explanation of all services to Producers, Unit Production Managers and Production Coordinators.
· Maintain constant communication with MIS (Management Information's Department) Department on any assignment or special projects that integrates with MIS operations for Raleigh Enterprises.
· Examine telephone transmissions facilities to determent requirements for new or additional services.
· Inspect equipment on a regular basis in order to insure proper functioning.
· Test circuits and components of malfunctioning telecommunications equipment to isolate source of malfunction.