无锡招聘

职位描述：
General Function:
Understand the customer needs / requirements and develops a supply strategy supporting the customer expectations. Manages customer expectations giving clear communications, reliable information, and executes commitments without compromising commitments made to other customers.

Essential Responsibilities:

? Manage customer requests with our current operational realities so that we can minimize additional costs to IMMI.

? Entry and maintenance of customer orders in to Oracle system. Customer orders may come via phone calls, faxes, emails, customer websites / portals, and EDI.

? Review customer orders for accuracy and requested delivery date. Follow up with customer as needed on order information and activity. Follow up activity includes order acknowledgement.

? Maintains constant communication with various IMMI departments and team members. Communication includes but is not limited to:
? Finance and Sales for customers on credit hold
? Material Planning, Scheduling, and Manufacturing on schedule changes

? Maintain transportation details in oracle – customer carrier; ship to, intermediate ship to, and drop ship address; and transit times.

? Track key metrics related to expedited transportation costs incurred by IMMI and on time delivery.

? Lead RMA process in customers return or Replacement with formal orders.

? Lead and Provide potential sales analysis; Key customers analysis on time.

? Support Operations running smoothly.


Essential Responsibilities (continued)

? Actively work to mitigate potential chargeback situations at the time they are occurring and communicate with appropriate IMMI personnel when a chargeback is legitimate and will be forthcoming.


Basic Qualifications:

EDUCATION
Must hold a College Degree and a University Degree is preferred.

EXPERIENCE
Minimum of three years of experience in Customer Service, Sales, or related experience.

CERTIFICATIONS
None required.

PHYSICAL DEMANDS
Physical Effort: Negligible
Working Conditions: Must be able to be mobile for the entire day as required
Hazards: Negligible, little or no exposure to hazards

Desired Characteristics:

OTHER SKILLS AND ABILITIES
Position requires:
? Excellent written and oral communication skills required.
? Must be able to contribute overtime as required to complete projects in a timely manner
? Must have a working knowledge in computer sciences to operate in a Windows environment using Microsoft Office (Word, Excel, and PowerPoint)
? Oracle experience is desired.

Competencies

Accuracy: Pays attention to details affecting overall outcome of work. Identifies trends and problems quickly and accurately.

Communication: Communicate detailed information logically and clearly, including objectives and expectations. Effectively participates in meetings, speaks in public, and prepares correspondence.

Character Strength: Overcomes obstacles to meet commitments. Demonstrates personal integrity in all interactions.

Composure: Maintains professional demeanor in job interactions and demonstrates ability to accept criticism.

Dominance: Demonstrates a belief in self and the organization. Maintains confidence when presented with challenges.

Emotional Maturity: Supports decisions even if he / she does not agree with the decision.


Competencies (continued)

Memory Recall: Recalls details and prior events to ensure consistency in actions. Recalls experience, training, and education as it applies to the job.

Mental Alertness: Demonstrates ability to conceptualize. Solves problems through deductive reasoning.

Motivation: Challenges self to greater levels of achievement. Strives to meet and exceed internal and external customer demands.

Realistic: Accurately assesses project situations and strives for win-win outcomes. Recommends alternatives to risky situations. Assesses organizational strengths and weaknesses.

Success Orientation: Sets goals for self which strive for greater levels of achievement. Accepts competition as a means toward success. Supports change throughout the organization.

Teamwork: Fosters unity and reliance on others within the team. Accepts the direction of the team and celebrates team success.

Work Habits: Effectively organizes time and work. Minimizes the impact of change and delegates effectively.

Eligibility Requirements:

? Strong Oral and Written English communication required.
? Must be fluent in speaking and writing Mandarin.
? Willingness to travel 20% of the time.
? Willingness to submit to a background screen and a drug test
? Willingness to work in Wuxi China
? Be familiar with Drawing recognition. 举报 分享

For more than 50 years IMMI has been an industry leader in the design, testing, and manufacturing of advanced safety systems. IMMI is a global company specializing in bringing innovative customized safety solutions throughout the world, with facilities in North America, Asia, and Europe. An ongoing dedication to "Bringing Safety to People" is the hallmark of the company, and this commitment continues today as IMMI pioneers the latest generation of advanced safety systems.
www.imminet.com