无锡招聘

职位描述：
Purpose
Collect intercompany orders and ensure prompt delivery. Maintain intercompany customer satisfaction by providing continuous service improvement.

Key Responsibilities
-Demonstrate commitment to EHS, and implement EHS policies, procedures and legislative requirement.
-Demonstrate commitment to quality, and implement quality management system and its related requirements.
Distribution specialist related activities:
-Collect intercompany orders in Oracle.
-Arrange prompt shipment according to stock availability and order requirement.
-Provide firm support to intercompany customers for required issues (i.e., stock availability/lead time/shipping term, etc.)
-Create shipping documents.
-Create daily, monthly reports.
-To interact with all internal and external parties (i.e., logistics, manufacture, finance, etc.) involved in the timely execution of the Orders.
-To ensure intercompany customers satisfaction.
The main challenge will include the following duties and responsibilities:
-Monitor, processing and follow-up of intercompany orders, from input to delivery.
-Check availability upon customer request.
-Ensuring that necessary transport and shipping is arranged, including relevant documents.
-Communication with intercompany customers and other parties involved on all customer service related subjects.
-Process Claims and Return Material Authorizations (RMA).
-Providing excellent service to our intercompany customers.
-Support ERP (Oracle / One Core) implementation.
-Create daily, monthly and ad hoc reports.
-Defining workflows, adjust them were required.

Position Requirements
Educational Background (School, University,...):
-Business Administration or Supply Chain / Logistics education.

Professional Background (Training, Education,...):
-A minimum of 2 years working experience in a business professional office environment.
-Relevant experience in the area of customer services / customer support industry.
-Knowledge and operating experience of transport/logistics is preferred.

Computer Skills:
-Microsoft Office
Above average experience using MS Excel is required.
-ERP software (Oracle, SAP) is a “plus”.

Languages:
-Fluent English oral and written communication skills (Extreme important requirement for this job).

Attribute Requirements
-Team player
-Excellent oral and written communication skills
-Excellent time management and organizational skills
-Attention to detail
-Proactive approach
-Customer service minded
-Able to cope with tight deadlines
-Able and willing to work in a dynamical and changing environment
-Excellent people management skills

Authorities
-Customer complaint handling tracking and confirmation
-Position and team improvement opinions proposal 举报 分享

宝长年集团总部位于美国盐湖城，由分别创建于1936年的Boart公司和1893年Longyear公司在1973年合并后发展至今，目前业务广泛分布在世界上30多个国家和地区，年收入达数十亿美元。作为一家钻探和凿岩装备的专业制造商和钻探服务商，宝长年正在不断拓展制造和服务领域。宝长年在勘探和采掘等领域中一直处于世界领先地位，并在全球钻探行业内享有崇高的声望。
宝长年钻探装备（无锡）有限公司，由宝长年集团投资设立，是一家专业生产和销售钻探工具及设备的美国独资企业。公司成立于1996年8月，位于无锡高新技术产业开发区宝德工业园内。公司主要生产钎具和岩芯产品，包括系列钎头、钎尾、连接套、潜孔钎头和岩芯钻杆等，而且能够为全球的客户提供一套完整的凿岩装备服务。公司的产品被广泛就用于矿山、铁路、水电、核电、建筑等能源和基础建设领域。
作为宝长年集团重要的制造、销售和服务厂商，我们坚持：
经营方针——不求最大，但求最好
经营准则——安全和利润同样重要
质量目标——稳定可靠、始终如一
秉承上述经营理念，并依托宝长年集团雄厚的技术力量、品牌声誉以及广阔的市场前景和客户资源，宝长年钻探装备（无锡）有限公司正在加大投资力度，通过不断引进国内外先进的技术、设备和管理模式，持续完善工作和生活条件，吸引优秀人才共同开拓事业，以追求客户价值最大化为目标，为中国及全球客户提供技术先进、质量可靠的产品和服务体验。随着公司规模的不断扩大，公司诚聘所述人员，欢迎有志之士加入我们这个优秀的团队。公司详细信息请见网站www.boartlongyear.com。