Service & Sales Support Team Leader
宜家（中国）投资有限公司无锡分公司
- 公司规模：150-500人
- 公司性质：外资(欧美)
- 公司行业：批发/零售
职位信息
- 发布日期：2017-03-15
- 工作地点：无锡-北塘区
- 招聘人数：若干人
- 学历要求：专业培训
- 语言要求：普通话 精通 英语 良好
- 职位月薪：6-8千/月
- 职位类别：客服主管
职位描述
职位描述：
Contribute to the operational implementation of the unit action plan within the team.
Support in creating an inspiring and motivating work environment and atmosphere where co-workers have access to the information they need and user-friendly tools.
Empower and coach co-workers through knowledge, confidence, trust and motivation so they are always ready to support customers in the best way possible.
Monitor and feedback on working methods, productivity and quality on team and individual level.
Ensure the right number of competent co-workers to secure high quality for all customer contacts within the service level.
Build a committed team with a strong culture based on customer focus, high performance and pride in their work.
Contribute to the building of business competence by supporting and coaching co-workers in their daily efforts to improve according to agreed development plans.
Monitor and follow up that the team works ethically and in compliance with internal regulations and legislation including: consumer protection, risk, environment, health and safety.
Be active in the recruitment process of new co-workers.
Monitor and follow up that the team works ethically and in compliance with internal regulations and legislation including: consumer protection, risk, environment, health and safety.
Essential:
Business-minded and result-driven with a customer focus.
Experience working in a highly customer-focused organisation.
Strong communication skills with the ability to adjust the communication style based on receiver.
Ability to communicate confidently and clearly in local language(s) and in English.
Ability to prioritise and organise work and the work of others in order to make the most efficient use of the time available.
Confident decision-maker.
Preferred:
Interest for home furnishing.
Leadership experience.
Experience from contact centre business or customer service industry.
举报
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Contribute to the operational implementation of the unit action plan within the team.
Support in creating an inspiring and motivating work environment and atmosphere where co-workers have access to the information they need and user-friendly tools.
Empower and coach co-workers through knowledge, confidence, trust and motivation so they are always ready to support customers in the best way possible.
Monitor and feedback on working methods, productivity and quality on team and individual level.
Ensure the right number of competent co-workers to secure high quality for all customer contacts within the service level.
Build a committed team with a strong culture based on customer focus, high performance and pride in their work.
Contribute to the building of business competence by supporting and coaching co-workers in their daily efforts to improve according to agreed development plans.
Monitor and follow up that the team works ethically and in compliance with internal regulations and legislation including: consumer protection, risk, environment, health and safety.
Be active in the recruitment process of new co-workers.
Monitor and follow up that the team works ethically and in compliance with internal regulations and legislation including: consumer protection, risk, environment, health and safety.
Essential:
Business-minded and result-driven with a customer focus.
Experience working in a highly customer-focused organisation.
Strong communication skills with the ability to adjust the communication style based on receiver.
Ability to communicate confidently and clearly in local language(s) and in English.
Ability to prioritise and organise work and the work of others in order to make the most efficient use of the time available.
Confident decision-maker.
Preferred:
Interest for home furnishing.
Leadership experience.
Experience from contact centre business or customer service industry.
职能类别： 客服主管
公司介绍
宜家家居于1943年创立于瑞典。“为大众创造更美好的日常生活”是宜家家居公司自创立以来一直努力的方向。宜家品牌始终和提高人们的生活质量联系在一起并秉承“提供种类繁多，美观实用，老百姓买得起的家居用品”的经营宗旨。
宜家（中国）客服中心于2009年在无锡成立,通过400-800-2345的热线电话、邮件、网站等多种媒介为中国地区所有的顾客提供信息咨询，售后服务，在线指导等全方位高品质多元化的远程服务。
宜家未必是每个人的梦想，但或许正是你的梦想！赶快加入我们，为大众创造更美好的日常生活吧！
我们将提供：
1.无限的职业发展空间
2.健康舒适的工作环境
3.试用期内即缴纳五险一金及补充商业医疗保险
4.15天带薪年假
5.员工购物折扣85折及节假日礼物福利等
6.年度体检
7.企业年金
8.实习生毕业后可转正
欢迎加入宜家大家庭！现在就联系我们吧！
联系电话：051088222107/18018359870（招聘微信）
方式一：登陆宜家官方网站www.ikea.cn，并在线递交简历
方式二：前程无忧在线递交简历
方式三：投递简历至 hr.cc.cn@ikea.com，邮件注明“投递岗位+姓名”
公司地址：无锡市北塘区华仁凤凰大厦（三院对面）
宜家（中国）客服中心于2009年在无锡成立,通过400-800-2345的热线电话、邮件、网站等多种媒介为中国地区所有的顾客提供信息咨询，售后服务，在线指导等全方位高品质多元化的远程服务。
宜家未必是每个人的梦想，但或许正是你的梦想！赶快加入我们，为大众创造更美好的日常生活吧！
我们将提供：
1.无限的职业发展空间
2.健康舒适的工作环境
3.试用期内即缴纳五险一金及补充商业医疗保险
4.15天带薪年假
5.员工购物折扣85折及节假日礼物福利等
6.年度体检
7.企业年金
8.实习生毕业后可转正
欢迎加入宜家大家庭！现在就联系我们吧！
联系电话：051088222107/18018359870（招聘微信）
方式一：登陆宜家官方网站www.ikea.cn，并在线递交简历
方式二：前程无忧在线递交简历
方式三：投递简历至 hr.cc.cn@ikea.com，邮件注明“投递岗位+姓名”
公司地址：无锡市北塘区华仁凤凰大厦（三院对面）
联系方式
- Email：hr.cc.cn@ikea.com
- 公司地址：地址：无锡市北塘区华仁凤凰大厦（三院对面）