无锡招聘

职位描述：
We are seeking a Customer Service Representative to interact with our customers to provide and process information in response to inquiries and requests about products, services and promotions.

Main Job Tasks and Responsibilities (includes, but not limited to):

- Work with customers daily via email
- Handle retail customer service inquiries for the English speaking market (depending on language skills may extend to our English markets). Includes style of jewelry, makeup, clothing questions, order status, warranty issues, etc.
- Patiently answer customer service inquiries in a timely and professional manner
- Use problem solving skills to solve customer service issues
- Collaborate with the marketing team to promote products and promotions
- Use cultural knowledge of international markets to support the marketing team
- Introduce customers to purchase higher priced items, upgrades, or other add-ons to make more profitable sales

The Successful Candidate:

- Fluency in English with excellent speaking and writing skills
- Detail oriented and ability to work under pressure
- A self-starter with mature and balanced reasoning
- Positive attitude with genuine desire to move forward in career
- Excellent time management and documentation skills
- Works well in a team environment
- Proficient in use of Microsoft Word and Microsoft Excel
- Customer service experience preferred
- Availability for flexible work hours (weekends/evening) 举报 分享

“one world one market”——这是我们深信不疑并孜孜以求的商业理念。利用先进的互联网技术，独特而高效的商业模式，清晰的目标市场定位，精准的网络营销技术，世界一流的供应链体系，与全世界的中小零售商和网络消费者建立商业连接，让电子商务真正的跨越国界，跨越时间和空间。

周购自成立以来，坚持以“信”为本，开拓创新，主动拥抱互联网的快速变化；通过不断提升产品的质量，优化自身的管理流程，坚守品质，赢得客户的一致好评。

我们相信“员工快乐，客户满意”的企业文化。你是自己快乐工作的源泉，我们将为你创造一切可能的条件，让你在快乐的环境中实现自我。我们同时期待你将快乐传递给你的客户，让每一位客户都满意而归。