无锡招聘

U主要职责ResponsibilitiesU

U工作内容

UJob DescriptionU

营运管理

Operational

Management

· 餐厅管理，包括餐饮现场管理，供应商管理，餐饮委员会管理，成本管理及分摊，供餐时间及餐票管理，餐饮顾客满意度调查，供应商选择等Canteen management, including onsite management, supplier management, meal committee management, cost management/allocation, meal time and meal tickets management, meal customer survey, supplier sourcing, etc.

· 班车管理，包括班车准点追踪，供应商沟通，成本控制，班车长管理等

· Shuttle bus management, including ontime rate tracking, vendor communication, cost control, shuttle bus leader management, etc.

· 为了提供令客户满意的安全环境，依照法规与公司的相关制度以及操作流程，督导保安团队保障客户人身、财产安全，为客户提供安全防范服务。

· In order to provide a satisfactory environment, leads the security service team to provide security service for customers/client personal and property safety in compliance with company regulations and service procedures.

· 监督计划的执行情况确保工程设备预防性维护保养工作按时完成；对于服务需求在规定的时间内响应并执行。

· Monitors execution to ensure engineering equipment PPM 100% completed on time; Responses and implement service request within required timeline

· 公司活动支持，包括活动委员会管理，年度外出活动，月度生日会，年会，家庭日，餐厅活动，员工各种体育俱乐部管理及成本控制，等

· Company activities supporting, such as activity committee management, annual outing, monthly birthday, annual party, family day, canteen activities, employee sport club management/cost control, etc.

· 其他支持，如员工大会支持，更新通知报栏，会议室设置，支持员工年度体检、职业健康体检，施耐德内部沟通支持，访客支持，志愿者献血支持等

· Other suppor, such as town hall meeting support, update notice board information, meeting room set up, cool site support, staff annual physical examination support, occupational disease health check support, Schneider internal communication Wechat, customer visit support, volunteer blood donation, etc.

索迪斯内部管理，包括（Sodexo internal management, such as）：

· 制定、完善、执行、落实工作计划

· Formulate, perfect, execute and implement the work plan

· 带领下属团队保质保量地完成日常工作任务

· Lead subordinate team to accomplish daily tasks perfectly

· 针对日常工作中存在的问题，分析原因，制定整改措施并监督实施

· Analyze the reasons in order to formulate correct actions and supervise the implementation, aimed at the problems existing in daily tasks

· 及时处理顾客和客户服务需求，跟踪、落实完成情况

· Deal with customers/client needs in time and track implementation

· 随时收集、分析客户及顾客意见、要求，向上级汇报并提供解决方案

· Collect and analyze the suggestions and demands of customers/client at any time, report to the superior and carry out solutions

· 解决客户投诉，并及时向上级汇报

· Deal with customer complaints and report to the superior in time

· 发现客户潜在需求，拓展服务范围

· Discover the potential demands of customers to expand service scope

· 管理外包服务商

· Manage subcontractors

· 填写营运报告

· Fill in operational reports

· 实现上级下达的财务目标

· Achieve the targeted financial goals

· 检查设备的使用、保养状况，确保设施设备的状态良好

· Inspect the usage and maintenance status to ensure the equipment in good condition

· 协调其他服务团队，支持团队管理

· Coordinate with other service teams to support team management

· 执行应急预案

· Implement emergency plans