无锡招聘

职位描述：

Job # 996575
Locations China, Wuxi
Job families Services (engineering)
Teams Consulting services

Position: Developer Community Support Engineer

Location: Wuxi

MAIN RESPONSIBILITIES:

Provide timely technical support on the problems and advisory service for customers on developer community platforms.

Troubleshoot and tune Microsoft based cloud and mobility develop products by analyzing customer’s problems.

Understand customer request for feature requests and content and channel those to the product teams via partnership with the technical leads

Learn advanced cloud and mobility technologies and deliver high-level training internally and externally.

Collaborate with US-based escalation team to consult and respond back to customers on highly complex issues.

Competencies:

Good Communication Skills in English that allow you to have accurate description of problem and solutions

Passion to learn, then turn around and help others in the same discipline.

Thrives in challenging environment, motivated to go the extra mile.

Great team player and partnering with colleagues to resolve customer issues.

Ability to work with complex procedures and program guidelines

Collaborative with proven communication with peers, customers, in area of active listening, contextual understanding, presentation, and logical thinking

Patient and empathetic in customer interactions and understanding their needs

Ability to debug customer code snippets or create code samples for them

Ability to multitask among multiple customers having different sets of issues

Communication Skills:

Proven English oral, reading, and writing skills. Proven English oral, reading, and writing skills. CET BAND 6 and conversational English skills are a must.

Core Technical Skills and Experience Required:

2-3 years working experience in at two of these languages: C++, PHP, Python, and Java

Working knowledge of Azure or similar cloud service platforms, or mobility technologies, such as unity games, Xamarin mobile or Cordova mobile.

Experience with relational database management systems such as MySQL or Microsoft SQL highly desirable

Experience in technical customer support

Quick learning and troubleshooting skills are needed.

Hard working and great passion on new computer technology.

Desirable Technical Skills:

2-3 years working experience in C#

Knowledge of scripting language such as JavaScript/VBScript

Familiar with XAML UI or HTML/CSS development

Education & Certifications:

Bachelor or Master of Computer Science required

Industry recognized certification in PHP, Java or Python (or on track to obtain in the next six months)

Microsoft is an equal opportunity emplyer and aupports workforce diversity.

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