武汉招聘

Overview:
To sustain and provide continuous support and service delivery for Tenneco’s high quality WAN, LAN and Network Security infrastructure. These activities include but are not limited to network technology (network architectures LAN and WAN, TCP/IP, switches, routers, network protocols, wireless, voice and data) and Network Security (Firewall, Proxy, Policies, Intrusion Detection/Prevention). Standard and globally used networking equipment includes: Cisco Routers and Switches for LAN / WAN and Checkpoint Firewalls for VPN’s, DMZ. This includes the Vendor Management of external service suppliers.

The Function:
A technical support person for networking technologies (voice and data) utilized within Tenneco. This technical resource and his/her experience are used in a variety of support, maintenance and project types of work. Perform day-to-day configuration, troubleshooting, and support. This position works closely with internal and external customers regarding network and network security related issues. Uses the Tenneco Incident management System to handle and resolve Service Desk tickets. The schedule is 40 hour work schedule (M-F) with some occasional off-hours coverage to provide on-call support. The Service Specialist will also support the product standard setting and architectural solution design activities. This individual will be responsible for providing level 2 support as well as troubleshooting for network and network security solutions in both on-premise and cloud based configurations.

The successful candidate will provide technical leadership for the development and maintenance of the tools, processes and procedures needed to provide secure networks as well as handle support activities associated. These activities include, but are not limited to Network Security (Firewall, Proxy, Policies, F5 Load Balancers, Encryption technologies, Audits and Intrusion Detection/Prevention).

Responsibilities:
1. Assess the quality and performance of the global network infrastructure (WAN and LAN) and its constituent systems to drive continuous improvement.
2. Leading and reporting on “post mortem reviews” in case of infrastructure failures and developing improvement plans for approval by management.
3. Effective execution and promotion of adherence to established core processes within the Service Delivery and Operations teams (Change Management, Incident Management, Problem Management).
4. Manage contracts with suppliers and partners managing these to ensure compliance with the contractual terms and conditions and service level agreements.
5. Mentor Client Service Support and Level 1 personnel to ensure maximum first line resolution for IT and security related incidents.
6. Promote and participate in the development of end-user awareness training.
7. Develop and document detailed instruction to install and upgrade the iOS and hardware products within the Service or Project delivery.
8. Evaluate, test, document and recommend enhancements/changes to the current IT Infrastructure Architecture.
9. Configure, install and deploy infrastructure security systems and software.
10. Rotation 2nd Level on-call support 24x7. Remote and on-site support required solving critical problems in a timely fashion. Maintain expert knowledge on common-used concepts, practices and procedures within the domain of expertise.
11. Assess the likelihood and impact of potential technological/human vulnerabilities and recommending appropriate actions.
12. Problem determination and resolution during Service Launches, and post implementation
13. Developing strategies to keep environments up-to-date as required.
14. Maintain close relationship with product vendor to maximize product benefits for Tenneco.
15. Actively train, coach and transfer product knowledge to the organization (both technically as functional).

Education:
Higher education

Work Experience:
+ 4 or more years in directly relevant practical experience in network (LAN and WAN) procedures and hardware, information security best practices, both on policy and infrastructure level.
Experienced with various security technologies and concepts like firewalls, IPS’es, routers, switches.
Voice network (telephony) experience a plus.

Certificates:
Certified Information Systems Security Professional (CISSP)
CCSE (Checkpoint Certified Systems Engineer)
Cisco Certified Network Associate (CCNA)

Skills:
Be able to work independently
Team player with a positive attitude
Pragmatic and solution driven
Proactive in addressing issues , Problem solver
Have an analytical mind, skills and diagnostic skills
Understand and create long term vision/expectations
Willing to travel abroad when needed
Flexible in working hours to adapt to the global organization needs
Do not see problems, only issues and opportunities.
Ability to work comfortably in varied settings from executive offices to plant workstations.

Skills and Experience:
Time Management skills, Team worker , Ability to work in a very disciplined project mode
Ability to coordinate, troubleshoot, and support through different time zones
Excellent Problem Solving skills
Decision making skills, Leadership skills
Risk management skills, Coaching skills
Presentation skills, Change management skills
Role model behavior skills, Stress Resistant

Technical:
Expert knowledge of networking best practices, both on policy and infrastructure level.
Experienced with various security technologies and concepts like firewalls, IPS’es, routers, switches.
Continuously seeking improvement in end-to-end quality and efficiency.
Business / services oriented.
Works under minimal supervision.
Ability to solve highly complex technical problems.
Ability to interact with personnel at all levels from Business/Service Units, including development & technical counterparts.
Flexible in working hours to adapt to the global organization needs.
Demonstrated ability to manage and supervise a technology team through all phases of the technology life cycle, including requirements definition, architecture design, conversion and testing.

Language:
Excellent written and verbal communication skills in English. Ability to communicate in other languages is a plus.

Tenneco is a leading global supplier of ride control and emission control products and systems to original equipment manufacturers and aftermarket distributors and retailers. Our approximately 21,000 employees serve customers in more than 100 countries from nearly 80 manufacturing plants and 15 engineering and technical centers.

In China, Tenneco's development has reflected the rapid growth of China automotive industry. After more than 10 years development, Tenneco has established China headquarter in Shanghai, R&D center, Wholly-owned and Joint Venture facilitates in Beijing, Dalian, Chongqing Suzhou and Guangzhou, and many Just-In-Time (JIT) plants in different locations. These facilities together generate our strong capabilities of manufacturing, supply and technical R&D in China, to server numerous automotive OE customers. Our customers includes more than 30 OE manufacturers such as FAW-Volkswagen, Brilliance Automotive, Jiangling Motors, Beijing Benz-DaimlerChrysler Automotive, Shanghai Volkswagen, Shanghai GM, Chery Automotive, Zhengzhou Nissan, Great Wall Automotive, Xiamen Golden Gradon, ChangAn Ford Mazada, Changan Suzuki, Dongfeng Peugeot Cirtroen, South East Motor, etc.

天纳克是一家在汽车悬挂系统和排气系统及产品方面处于领先地位的全球制造商，拥有约21,000名员工、80家制造工厂以及15个研发中心，在全球一百多个国家为众多的客户提供服务。

经过了十多年的发展，天纳克在上海成立了中国区管理总部，在上海嘉定汽车城建立了中国区研发中心，并在北京、大连、重庆、苏州及广州等地建立了独资工厂及合资工厂，以及多个JIT工厂。

这些企业共同组成了天纳克在中国强大的生产、供应和研发能力。我们的客户涵盖了众多的中国汽车制造厂商，我们的产品在众多的品牌汽车上得以装备。我们的客户包括了如一汽大众、华晨汽车、江铃汽车、北京奔驰-戴姆勒克莱斯勒、上海大众、上海通用、奇瑞汽车、郑州日产、长城汽车、厦门金龙、长安福特马自达、长安铃木、神龙汽车、东南汽车等三十多家汽车厂商。