武汉招聘

General Summary Statement

This role is responsible for the timely administration of FAFC's retail portfolio and the general administration of all associated activities.

Key Duties

- Assist to process all retail customer payments.

- Assist FAFC Accounting department to reconcile bank accounts.

- Send short messages (SMS) to remind customers of monthly payment before the due date and send SMS to follow-up on early delinquent customers, phone customers if SMS cannot be reached and system maintenance.

- Preparation and administration of all contract maintenance such as due date change, deferral etc., including all supporting documentation.

- Assist customers to claim vehicle insurance if needed.

- Outsource the letters to the external printing house to print, and for returned outward mails, handle them timely.

- For contracts closed, send SMS to remind customers to process de-lien and prepare lien de-registration documentations.

- Answer inquiry from all customers, both retail customers and dealers and provide prompt and courteous service to them. For customers' complaint, provide professional and effective assistance to customers.

- Maintenance & administration of the off-site bulk files and original documentations.

- Assist in the preparation and update of Procedures and desktop manuals.

- Working closely with other departments in FAFC and communicate any systems issues that occur in CFOCUS.

- Prepare and provide daily / monthly metrics as directed, ensuring all KPI's are being maintained within the Customer Service department area of control.

- Process data in the CFOCUS system in accurate and efficient manner to ensure the job quality and data integrity.

- Maintain a good record and filing system to ensure customer's data and contracts are under well maintenance and custody.

- Carry out other ad hoc assignments, support or activities as required by the business

Requirements:

- University graduate with Business or Banking major preferred.

- Strong, confident and non-confrontational negotiation skill and good follow-up skills.

- Strong service mindset.

- Strong inter-personal skills / good team player.

- Good computer skills.

- Good organizational and administration skills.

- Good written and verbal English language skills

Ford Automotive Finance (China) Ltd (FAFC) is a successful automotive financial services company, expanding steadily since it began operations in 2005. FAFC is a subsidiary of Ford Motor Credit Company, one of the world’s largest automotive financial services companies, established in 1959. The financing operations are part of automotive industry leader and pioneer Ford Motor Company, which celebrated its 100th anniversary in 2003.
Ford Motor Credit Company was one of the first global auto finance companies to open a representative office in China in 1996. It provides financing in about 100 countries worldwide. Ford manufactures or distributes automobiles across six continents. Ford’s history in China can be traced to 1913, when its first Model T was imported and sold in Shanghai. It now has a number of subsidiaries and joint ventures in China. Ford is launching five new plants and introducing 15 new vehicles to China by 2015.
FAFC provides a range of quality finance products and services to Ford dealers and customers, supporting sales of Ford vehicles. FAFC offers retail and wholesale financing for customers and dealers nationwide. As part of a global enterprise, FAFC leverages global expertise to provide world class products and services as it continues to expand its business in China. FAFC operates with the highest integrity, maintaining a high standard of professional conduct and respect for all employees.
We promise:
To employ individuals who are most suitable for the job and to place them in positions that provide opportunities to make full use of their talents and skills;
To evaluate the performance of our people periodically, and provide them with the necessary guidance and training to enable them to develop further:
To maintain competitive compensation and benefit programs compared to other MNC in China:
To reward people according to their jobs, their performance and their contributions to the company.
To support our business in China, we are looking for talented people to join us for the positions listed.


福特汽车金融（中国）有限公司是一家成功的汽车金融服务企业，自2005年开展业务以来， 公司规模逐步扩大。其母公司美国福特汽车信贷公司成立于1959年， 是世界***的汽车金融服务公司之一。金融服务是福特汽车业务的一个组成部分。作为汽车行业的领军者和开拓者，美国福特汽车公司已有 110年的历史。
福特汽车信贷公司是首批在华设立代表处的全球汽车金融公司之一，它早在1996年就在中国设立了代表处。福特汽车信贷公司在全球近100个国家提供金融服务。福特在全球六大洲都有汽车生产和销售业务。 福特在中国的历史可以追溯到1913年，当时上海进口销售的T型车是福特汽车在中国的首辆汽车。如今福特在中国建立了众多子公司和合资企业。 到2015年， 福特将有5个新工厂完工， 并且会引进15款新车型。
福特汽车金融（中国）为福特经销商和客户提供一系列优质的产品和服务，支持福特汽车在中国的销售。 福特汽车金融（中国）为全国的客户和经销商提供个贷和经销商金融服务。作为全球企业的一部分，福特汽车金融（中国）充分利用全球的资源，为客户提供世界一流的产品和服务，以不断拓展其在中国的业务。同时，福特汽车金融（中国）始终坚守诚信的原则，秉诚高标准的职业操守，尊重每一位雇员。
我们承诺;
选用最适合的员工，并充分发挥其才能和技术；
适时评估员工业绩，提供指导和培训，助其不断发展；
提供与其它在华跨国企业相比有竞争力的薪酬福利；
以员工的工作、业绩和贡献为依据进行奖励；
为支持在中国的业务发展， 我们诚聘各英才加入。