武汉招聘

General Summary Statement

This position will be responsible for the efficient and effective collections processes of FAFC's retail portfolio, ensuring that there is strict adherence to all Chinese legal & regulatory requirements, as well as ensuring that all of FAFC's interests, policies & procedures are always followed in accordance to company guidelines and that the Company's interests are never compromised.

Key Duties

- Ensure all delinquent contracts are followed in an effective and efficient manner, by focusing on delinquency control, portfolio management and collection productivity, while maintaining customer satisfaction.

- Administer and maintain all collections processes in accordance with all Chinese legal & regulatory requirements, as well as adhering to Ford Credit's corporate standards & policies.

- Process data in the CFOCUS system in accurate and efficient manner to ensure job quality and data integrity at all times.

- Strictly follow FAFC procedure and policy in communication with customers and other relevant parties.

- Maintain a good record and filing system to ensure the customer's data and contracts are maintained in accordance with company guidelines.

- Ensure that all regular monthly reporting is generated for management review.

- Carry out other ad hoc assignments, support or activities as required by the business.

Requirements

- College graduate or above
- Previous experience in the area of collections or customer service preferred
- Strong, confident, non-confrontational negotiation skills and good follow-up skills
- Strong inter-personal skills / good team player.
- Good computer skills

- Good organizational and administration skills, always process driven.

概述

该职位的员工应有效地执行针对FAFC分期融资业务客户的催收流程，保证严格遵守中国法律法规，依据公司的指导方针维护公司利益，遵守相关的作业程序和公司政策。绝对不能就公司利益作出妥协。

主要职责

- 确保有效地跟进所有的逾期客户，在保持客户满意度的情况下，主要从事逾期客户比率控制、逾期客户管理，提升催收效率等工作。

- 在遵守中国法律法规的前提下，严格遵循所有的催收作业流程以及相关的公司政策和标准。

- 在CFOCUS系统中准确输入相应的信息，从而确保工作质量和数据的真实完整。

- 在与客户以及其他相关各方的沟通过程中，必须严格遵循公司作业程序和政策。

- 保持良好的归档系统，确保客户合同、数据等信息依照公司的指导方针得到合理的保存。

- 管理每月管理层需要审核的相关文档/报告

- 执行其他公司分配的临时性任务，为相关业务活动供必要的支持。

要求

- 大专学历或以上

- 具备催收或客户服务的工作经验

- 具备充分自信的，非对抗性的谈判技巧和良好的催收跟进技巧

- 优秀的人际交往能力和团队合作精神

- 良好的电脑操作技能

- 良好的组织管理技能，程序导向型的工作方式

Ford Automotive Finance (China) Ltd (FAFC) is a successful automotive financial services company, expanding steadily since it began operations in 2005. FAFC is a subsidiary of Ford Motor Credit Company, one of the world’s largest automotive financial services companies, established in 1959. The financing operations are part of automotive industry leader and pioneer Ford Motor Company, which celebrated its 100th anniversary in 2003.
Ford Motor Credit Company was one of the first global auto finance companies to open a representative office in China in 1996. It provides financing in about 100 countries worldwide. Ford manufactures or distributes automobiles across six continents. Ford’s history in China can be traced to 1913, when its first Model T was imported and sold in Shanghai. It now has a number of subsidiaries and joint ventures in China. Ford is launching five new plants and introducing 15 new vehicles to China by 2015.
FAFC provides a range of quality finance products and services to Ford dealers and customers, supporting sales of Ford vehicles. FAFC offers retail and wholesale financing for customers and dealers nationwide. As part of a global enterprise, FAFC leverages global expertise to provide world class products and services as it continues to expand its business in China. FAFC operates with the highest integrity, maintaining a high standard of professional conduct and respect for all employees.
We promise:
To employ individuals who are most suitable for the job and to place them in positions that provide opportunities to make full use of their talents and skills;
To evaluate the performance of our people periodically, and provide them with the necessary guidance and training to enable them to develop further:
To maintain competitive compensation and benefit programs compared to other MNC in China:
To reward people according to their jobs, their performance and their contributions to the company.
To support our business in China, we are looking for talented people to join us for the positions listed.


福特汽车金融（中国）有限公司是一家成功的汽车金融服务企业，自2005年开展业务以来， 公司规模逐步扩大。其母公司美国福特汽车信贷公司成立于1959年， 是世界***的汽车金融服务公司之一。金融服务是福特汽车业务的一个组成部分。作为汽车行业的领军者和开拓者，美国福特汽车公司已有 110年的历史。
福特汽车信贷公司是首批在华设立代表处的全球汽车金融公司之一，它早在1996年就在中国设立了代表处。福特汽车信贷公司在全球近100个国家提供金融服务。福特在全球六大洲都有汽车生产和销售业务。 福特在中国的历史可以追溯到1913年，当时上海进口销售的T型车是福特汽车在中国的首辆汽车。如今福特在中国建立了众多子公司和合资企业。 到2015年， 福特将有5个新工厂完工， 并且会引进15款新车型。
福特汽车金融（中国）为福特经销商和客户提供一系列优质的产品和服务，支持福特汽车在中国的销售。 福特汽车金融（中国）为全国的客户和经销商提供个贷和经销商金融服务。作为全球企业的一部分，福特汽车金融（中国）充分利用全球的资源，为客户提供世界一流的产品和服务，以不断拓展其在中国的业务。同时，福特汽车金融（中国）始终坚守诚信的原则，秉诚高标准的职业操守，尊重每一位雇员。
我们承诺;
选用最适合的员工，并充分发挥其才能和技术；
适时评估员工业绩，提供指导和培训，助其不断发展；
提供与其它在华跨国企业相比有竞争力的薪酬福利；
以员工的工作、业绩和贡献为依据进行奖励；
为支持在中国的业务发展， 我们诚聘各英才加入。