Customer Support Engineer 客户服务工程师
阿斯麦-中国
- 公司规模:10000人以上
- 公司性质:外资(欧美)
- 公司行业:电子技术/半导体/集成电路
职位信息
- 发布日期:2014-05-29
- 工作地点:天津-河西区
- 招聘人数:1
- 学历要求:本科
- 语言要求:英语熟练
- 职位月薪:面议
- 职位类别:半导体技术 FAE 现场应用工程师
职位描述
Location: Shanghai or Tianjin, China
Strong mobility will be preferred
Job Description:
- Install equipment at customer's locations, including equipment with new features, unload components, inspect for damage, assemble, align and test. Analyze applicability, accuracy and adherence to design specifications. Recommend design changes or substitution of materials when appropriate.
- Evaluate and diagnose problems and make appropriate repairs. Work with co-workers, customer & field support in isolating and solving problems.
- Maintain and optimize equipment on a daily basis to enhance functionality and prevent problems.
- Train customers in use and routine maintenance of equipment. Answer customer questions and assist customers in a professional manner. Act as a resource for users on routine malfunctions. Advise users of appropriate actions to correct malfunctions and may recommend changes in user procedures.
- Perform administrative and coordination duties, including pass-downs, work orders, field service reports, system problem reports, and monthly reports. Prepare written technical reports on an independent basis. Provide if appropriate support and assistance to less experienced ASML or local personnel as necessary.
- Should expect to spend more than 50% of the time inside the clean room working with mechanical and electrical equipment.
- Can work flexibly, can accept overtime working (maximum is 108 hours each quarter)
- Have initiative to communicate with colleagues and learn from them
- Can accept manager/leader’s arrangement based on company business needs
Educational Level :
- Position requires a BS degree in an engineering field or equivalent experience, mechanical aptitude, and knowledge of pneumatics, hydraulics, electronics, semiconductor processes, relevant software, and related.
- Knowledge of safety procedures required.
- Sufficient oral and written English level
Personal Skills:
- Off line analysis capability
- Analysis techniques and tools
- Analyzing capability
- Network to support difficult problems
公司介绍
Brion(睿初科技)成立于美国硅谷,是全球“计算光刻”技术的提出者和领导者,其核心是利用计算机集群软件计算技术,通过建模、仿真、数据分析和优化等手段解决半导体制造过程中的纳米级掩膜修复、芯片设计/制造缺陷检测与矫正等难题。HMI(汉民微测科技)成立于美国硅谷,是全球先进半导体制程“图像验证系统”的领导者,以优秀的跳跃式扫描检测及稳定的电子枪技术闻名世界。两家企业分别与2007年和2016年与ASML 实现战略合并,通过三方的技术衔接与创新,为全球知名半导体制造商提供全光刻解决方案。
ASML致力于为员工打造优良工作环境,让全球优秀的工程师乐于在此工作、交流、学习和分享。ASML开放、尊重与创新导向的企业文化,不仅促进员工与同侪及主管间的率直讨论、相互学习,更让ASML能够持续维持技术领先优势。ASML 提供的是一条长远的职涯规划,让公司同仁能在一个重视永续学习的企业文化和优渥的福利环境中工作成长。
联系方式
- 公司地址:地址:span立业路8号