武汉招聘

Disney English Mission 迪士尼英语的目标

Our mission is to transform children’s learning by combining immersive content, innovative technology, and engaging teaching methods that inspire children to confidently communicate with the world in their own voice.
我们的目标是结合沉浸式的学习环境、创新型的技术与互动参与型的学习方式，转变孩子的英语学习模式，激发孩子自信地用英文与全世界交流。

Job Purpose 工作目标
Disney English Operations Supervisors (OS) function as the manager and leader of the Operations team within a center; made up of the Front Desk Administrators (FDA), the Clubhouse Administrators (CHA), external cleaning staff and, where applicable, security guards. As the frontline Castmembers, the Operations group is key to creating the Disney English experience for learners, parents and fellow Castmembers in our Disney English centers.
· Develop and maintain a guest-focused team anchored around the 4 standards of Disney quality: Safety, Courtesy, Show and Efficiency.
· Create a positive, collaborative and service-focused work environment.
· Ensure center service, safety, operational, financial and accounting standards are met.
迪士尼英语营运主管是中心营运团队的经理和领导，团队包括前台接待 ，学习区管理员，外聘保洁员工，有些可能还包括保安。作为一线演艺人员，营运团队承担关键角色在我们迪士尼英语中心为学员，家长和同事创造迪士尼英语体验
· 围绕迪士尼质量的四个标准：安全，礼貌，高效和展示来营造一个友好的，客户为中心的体验
· 营造积极，合作和服务为导向的工作环境
· 确保符合中心的服务，安全，营运，财务和会计标准

Direct Line Reports: 直线汇报
- Front Desk Administrator (FDA) – Responsible for welcoming and engaging with guests in person and over the phone, ordering supplies, inventory management and processing sales-related transactions.
- Clubhouse Administrators (CHA) – Responsible for ensuring the secure check-in and check-out of learners and their parents and creating a safe, engaging and child-focused experience inside the Clubhouse.
- 前台接待（FDA）- 负责接待客户当面或通过电话，供应品下单，库存管理和执行销售相关的转帐
- 学习区管理员（CHA）- 负责学员和家长安全报到和离开，在学习区营造安全，互动式和孩子为中心的体验环境

Key Responsibilities:主要责任：
Castmember Management and Development 演艺人员管理和发展
-Ensuring FDAs, CHAs, cleaning staff and security guards understand and follow all Disney English policies and procedures. Ensure training and development needs of their team are being met.
- Provide team members with on-going subject-specific training related to service and product enhancements/additions.
- Hold weekly team meetings with FDAs and CHAs to ensure the team is aware of up-coming activities and clear on priorities.
- 确保前台接待，学习区管理员，保洁员和保安理解和遵守所有迪士尼英语的政策和程序。确保满足他们的培训和发展的需求
- 提供团队有关服务和增强产品或新增产品的专项培训
- 与前台接待和学习区管理员开周例会，确保团队知道即将有的活动并清楚重点
Service and Operational Standards 服务和营运标准
- Ensure learner safety and security in the reception area and clubhouse.
- Ensure all guests are greeted in a warm and friendly manner in person, or over the phone.
- Assist Center Manager with parent service recovery.
- Ensure daily center opening and closing checklists are completed and any gaps identified are addressed in a timely manner through the appropriate channels.

- Conduct monthly site check, submission of any maintenance requests, scheduling regular maintenance work in line with the regional calendar to prevent operational impact and verify quality of work done.
- Internal and external supplies and materials ordering and logistics; managing center stock, placing orders from warehouse/vendors and confirming successful delivery.
- Assist in new Castmember on-boarding: ordering business cards, costume, and others.
- Ensure seasonal holiday decorations are produced, put up and taken down in a timely manner and in-line with company guidelines.
- Responsible for filing account requests and updating existing records for all staff-related systems: time clock, mailing lists, employee records, system accounts.
- Center-level main point of contact for IT team related to systems and functions related to Operations.
- 确保学员在接待区和学习区的安全和安保
- 确保所有的客户当面或通过电话受到温暖和友好的接待
- 帮助中心经理作服务补救
- 完成中心每天的开业和关闭检查清单，通过合适的渠道及时处理任何缺失
- 执行月度现场检查，提交维修要求，配合地区的日程来安排定期的维修来防止营运受到影响，并作完工质量检查
- 内部和外部供应品的下单和物流；管理中心库存，从仓库或供应商下单并确保成功交付
- 协助新演艺人员入职：订名片，演出服和其他
- 确保季节性节假日的装饰制作出来，根据公司的政策安装和拿下都要及时
- 负责填写帐号要求和更新所有员工相关的记录：考勤时间，邮箱清单，员工记录，系统帐户
- 作为中心的主要联系人对应IT系统和运营岗位

Financial and Controllership Processes 财务和管控程序
-Responsible for preparation, completeness and timely submission of regular reports and documentation (weekly, monthly and quarterly) related to business controllership requirements.
- Collect tuition fee and deposit from customer and issue receipt/invoice to customer.
- Refund customer tuition fee and customer deposit.
- Bank deposit and cash on hand management.
- Petty cash management and staff reimbursement.
- Ensure related payment/ refund information is up to date and accurate in the CRM system.
- Daily/ Monthly cash reconciliation and cash flow report.
- Custodian of bank draft, receipt and Fapiao.
- Tax affairs.
- 负责准备，完成和及时提交与业务管控相关的定期报告和单据（每周，每月和每季度）
- 收取学费和订金并出具收据或发票给顾客
- 退还客户的学费和订金
- 银行存款和在手现金管理
- 备用现金管理和员工报销
- 确保在客户关系管理系统中相关付款或退款信息及时准确
- 每天/每月现金余额调节表和现金流报告
- 保存银行汇票，收据和发票
- 税务相关事宜
Main KPIs (including but not limited to) 主要业绩指标（包括但不限于）
- Scheduled accounting and financial reporting is accurate, comprehensive and timely.
- Maintain a staff turn-over rate of below 35% annually.
- Consistently score 90% or higher in Operations section of Mystery Shopper visits.
- Consistently score 3+ from 90% or more of parents in Parent Satisfaction Survey.
- ERP (Emergency Response Procedure) Drills are held on schedule and in full.
- 定期的会计和财务报告准确，完全和及时
- 保持年度员工流失率低于35%

- 保持在运营部门90%或更高的神秘访客的调查分数
- 90%或更多家长在家长满意调查中打分不低于3分
- 应急演习按期充分举行

Job Qualifications:职位要求：
Experience with and passionate about working with children.
Strong sense of customer service.
High level of personal integrity and credibility.
Ability to work under pressure and can accept flexible working time including weekends and evenings.
Service industry (or related) administrative experience.
Very Strong computer skills, especially in MS Office.
具备经验并拥有与孩子一起工作的激情
较强的客户服务意识
具备高度诚实可信的人格
能够在压力下进行工作并能够接受在周末和晚上工作的灵活工作时间
服务或相关行业行政管理经验
很强的电脑技能，尤其在微软office软件

Core Skills:
Strong leadership skills.
Ability to think strategically.
Oral and written communication skills in both Chinese and English.
Solution and detail-oriented with the ability to be flexible.
Build strong relationships internally and externally.
较强领导能力
战略思考能力
中英文口语和书面交流能力
注重解决和细节并不失灵活性
较强的内、外部关系构建

Functional Skills:
Experience using a CRM system.
Experience managing financial documentation and handling cash.
· Experienced user of basic Excel functions.
· 客户关系管理软件使用经验
· 财务单据和操作现金经验
· Excel软件使用经验

作为享誉世界超过80年的家庭品牌，迪士尼最经典的故事和广受欢迎的卡通明星给全球的孩子和家长带来了无限的欢乐。
过去的25年里，华特迪士尼公司制作出版了大量适合不同年龄儿童得英语教学内容，并以专业的态度和热情相继推出英语教学课程。给孩子们的英语学习带来了无限乐趣。

国内外知名的英语教育学家，儿童早教专家以及由作家，艺术家和格莱美提名音乐家组成的教程编写团队，共创世界领先教程，奠定了踏实的教学基础。

走进梦幻般的大楼，就已踏入迪士尼奇妙世界。以迪士尼故事命名的主题教室中，先进的遥控触摸屏和故事情景投影科技将孩子带入迪士尼经典故事，和他们喜欢的卡通朋友一起探索神奇的英语世界。

以歌曲、逻辑、游戏、空间等独创性学习，打开孩子的“潜能之门”，激活“语言中枢”，流利英语脱口而出，同时大幅度提高孩子的自信心，沟通能力和全球视野等综合能力。

为了带给孩子们纯正地道的英语，迪士尼选拔了一支拥有优秀教育背景和资质的外教团队。经由美国哥伦比亚大学教师学院的专业培训，所有外教均获得TEFL-C的高级英语培训证书。

辅导书，游戏卡，英语歌曲以及家长和孩子的在线课堂等一系列奥妙无穷的课后家庭互动学习，迪士尼鼓励孩子在家中与您一起分享英语乐趣，进一步提高英语驾驭能力。

As the leading family brand in the world, Disney has been entertaining children and their parents with timeless stories and beloved characters for more than 80 years.

Over the last 25 years, the Walt Disney Company has also become a recognized educational provider by developing globally successful English Language Learning materials, producing countless educational programs and delivering classroom programs with unparalleled professionalism and enthusiasm.

Disney’s curriculum has been developed with the support of an advisory board of world class academics, including internationally recognized English Language Learning Specialists and early childhood development experts. They are joined by an unparalleled content development team comprised of curriculum writers, artists, and musicians, including Grammy Award nominated songwriters, along with other experts from inside and outside China.

Engaging child-friendly content, fantastic learning environment and the Disney English Magic Theater using innovative interactive white boards with projection technology imerses children in “authentic” learning experiences by bringing them on an adventure within Disney’s timeless stories and alongside their favorite characters.

Given that all children have their own strengths and unique ways of learning, Disney has created an innovative approach that will leverage these inherent strengths to help all children learn confident and proficient English.

Disney English hires only experienced teachers with excellent educational qualifications each of whom are provided with TEFL-C training and certification, a program developed in association with Teachers’ College of Columbia University. With the help of our trainers, your child will learn authentic English with an accurate native accent.

Our program encourages children to interact, learn and have fun with their parents and friends using our rich supplementary materials, including activity books, game boards, brand new Disney English music, our parent and student online “Home Connection” portal and much more. At Disney English, learning does not stop at the classroom door.

如果您想加入到华特迪士尼大家庭，请您关注公众号“迪士尼Disney中国招聘“ 华特迪士尼招聘团队为您准备了实时更新的职位信息、迪士尼员工故事分享、职场tips、迪士尼福利大揭秘、最新的行业信息，还有互动活动大礼等着你。迪士尼的故事里，有你更精彩 。如果您对我们的职位有兴趣，可以登录浏览和投递我们的职位https://jobs.disneycareers.com/