After-sales service manager 商品车售后服务经理
武汉史密斯挂车有限公司
- 公司规模：150-500人
- 公司性质：外资(欧美)
- 公司行业：汽车及零配件
职位信息
- 发布日期：2014-04-21
- 工作地点：武汉
- 招聘人数：1
- 工作经验：五年以上
- 学历要求：本科
- 语言要求：英语良好
- 职位月薪：面议
- 职位类别：售前/售后技术支持经理
职位描述
Responsibility 岗位职责：
1、 负责制定售后服务战略及运营管理规划，并组织实施。.
Responsible for setting and implementing the strategic after-sales service and the plan of operational management.
2、 负责制定和完善售后服务各项管理制度及流程、工作标准。.
Responsible for the development and improvement of the management system, process and work standards of after-sales service.
3、 负责售后服务各项资源组织保障，并协同研发、制造持续优化提升产品核心竞争力.
Responsible for organizing and protecting every resource of after-sales service, also collaborating the R&D and Manufacture Department to enhance the core competence of products.
4、负责制定年度售后服务活动的组织和实施，提升客户满意度。.
Responsible for planning and implementing the annual activities of after-sales service, improving customer satisfaction.
5、负责售后服务网络开发&维护，配件销售&保障，培训，信息系统建设，客户关系管理等工作，组建网上的售后服务职能.
Responsible for after-sales service network development & maintenance, parts sales & security, training, establishing information systems, customer relationship managing, etc. Building functional online after-sale service.
6、客户营销系统CRM的建立及完善。
Responsible for the development and improvement of Customer Relationship Management (CRM).
Requirements 职位要求：
1、 本科.
bachelor degree or above.
2、 中级专业技术资格.
Mid-level professional and technical qualifications.
3、 7年以上专业领域工作年限.
Work experience in certain professional area for more than 7 years.
4、 7年以上大型商用车企业（年产50000台以上）销售服务部门工作经历.
Work experience in sales and service department of large commercial vehicle enterprises ( more than 50,000 annual production capacity) for more than 7 years.