Call Center Head
中智广州经济技术合作公司
- 公司规模：150-500人
- 公司性质：国企
- 公司行业：专业服务(咨询、人力资源、财会)
职位信息
- 发布日期：2013-07-12
- 工作地点：广州
- 招聘人数：1
- 工作经验：十年以上
- 学历要求：本科
- 语言要求：英语精通
- 职位类别：客服总监(非技术)
职位描述
Requirements:
1. Bachelors / Masters degree
2. Significant work experience (10+ years) within banking operations
3. Operations & banking knowledge would be beneficial
4. Fluent in English, Mandarin, and Cantonese
5. Subject Matter Expert of credit card and banking products.
6. Strong background in operations management
7. Good knowledge of MS Office is essential.
8. Innovation, creative thinking, quality and re-engineering tools knowledge are a plus.
9. Strong leadership, change management, relationship & communication skills to face off to senior internal and external partners
10. Consulting / Business Analyst / ability to leverage technology/ systems savvy
11. Ability to effectively influence
12. Proven analytical and problem solving skills
13. Strong team player
Responsibilities:
1. Manages, motivates, and develops Team Supervisors/Unit Managers of Credit Card and Banking in both servicing and promotion, ensure cost effective and best-in-class customer services are provided, and targets are met;
2. Manages resource supply and demand, include hiring, staffing and maintaining a diverse and effective workforce;
3. Responsible for budget planning and policy formulation, drives Phone FTE & expenses plan to ensure actual numbers are within the agreed goals;
4. Engages with Centre Head, Country O&T, and Regional Phone in strategic planning and implementation of programs, policies and procedures;
5. Liaise and coordinate with the sending party for smooth implementation of functions migrated;
6. Handles complex and variable issues with significant departmental impact;
7. Responsible for training and development needs for Phone HK;
8. Evaluates performance and makes recommendations for pay increases, promotions, terminations, etc.
9. Re-engineers and implements a robust control environment for effective BAU management;
10. Leads & prepares for audit & regulatory reviews on Phone, advises on risks, appropriateness of controls, improvement needs & best practices, oversight of corrective action for control/regulatory concerns.
1. Bachelors / Masters degree
2. Significant work experience (10+ years) within banking operations
3. Operations & banking knowledge would be beneficial
4. Fluent in English, Mandarin, and Cantonese
5. Subject Matter Expert of credit card and banking products.
6. Strong background in operations management
7. Good knowledge of MS Office is essential.
8. Innovation, creative thinking, quality and re-engineering tools knowledge are a plus.
9. Strong leadership, change management, relationship & communication skills to face off to senior internal and external partners
10. Consulting / Business Analyst / ability to leverage technology/ systems savvy
11. Ability to effectively influence
12. Proven analytical and problem solving skills
13. Strong team player
Responsibilities:
1. Manages, motivates, and develops Team Supervisors/Unit Managers of Credit Card and Banking in both servicing and promotion, ensure cost effective and best-in-class customer services are provided, and targets are met;
2. Manages resource supply and demand, include hiring, staffing and maintaining a diverse and effective workforce;
3. Responsible for budget planning and policy formulation, drives Phone FTE & expenses plan to ensure actual numbers are within the agreed goals;
4. Engages with Centre Head, Country O&T, and Regional Phone in strategic planning and implementation of programs, policies and procedures;
5. Liaise and coordinate with the sending party for smooth implementation of functions migrated;
6. Handles complex and variable issues with significant departmental impact;
7. Responsible for training and development needs for Phone HK;
8. Evaluates performance and makes recommendations for pay increases, promotions, terminations, etc.
9. Re-engineers and implements a robust control environment for effective BAU management;
10. Leads & prepares for audit & regulatory reviews on Phone, advises on risks, appropriateness of controls, improvement needs & best practices, oversight of corrective action for control/regulatory concerns.
公司介绍
中国国际技术智力合作公司（简称中智，英文缩写CIIC）成立于1987年，是中央管理的国有重点骨干企业。中智总部设在北京，在境内外设立119家分支机构，在76个国家和地区开展经济技术人才合作。
中智广州经济技术合作公司（简称中智广州公司）成立于1993年4月，是中智集团在华南地区经营规模最大的全资子公司，广州地区由中央国资委管辖的专业人力资源外包服务机构。中智广州公司以广州为中心，依托中智集团全国性服务网络，为世界500强、大型国企、民企提供跨地区、一站式的人力资源外包服务。
2015年，中智荣膺“2015大中华区人力资源服务机构品牌100强”前三位
2015年，中智进入中国企业500强列第281位，同列2015中国服务业企业500强第98位，连续10年领航中国人力资源服务行业
2015年，中智连续6年蝉联“HROOT全球人力资源服务机构50强”，是前10强中唯一入选的中国公司
2015年，中智广州公司蝉联广东省企业500强，广东省服务业100强
现受客户委托诚招以上职位。
中智广州经济技术合作公司（简称中智广州公司）成立于1993年4月，是中智集团在华南地区经营规模最大的全资子公司，广州地区由中央国资委管辖的专业人力资源外包服务机构。中智广州公司以广州为中心，依托中智集团全国性服务网络，为世界500强、大型国企、民企提供跨地区、一站式的人力资源外包服务。
2015年，中智荣膺“2015大中华区人力资源服务机构品牌100强”前三位
2015年，中智进入中国企业500强列第281位，同列2015中国服务业企业500强第98位，连续10年领航中国人力资源服务行业
2015年，中智连续6年蝉联“HROOT全球人力资源服务机构50强”，是前10强中唯一入选的中国公司
2015年，中智广州公司蝉联广东省企业500强，广东省服务业100强
现受客户委托诚招以上职位。