Tele-marketing
英标管理体系认证（北京）有限公司
- 公司规模：150-500人
- 公司行业：检测，认证 专业服务(咨询、人力资源、财会)
职位信息
- 发布日期：2013-07-11
- 工作地点：北京
- 招聘人数：1
- 工作经验：二年以上
- 学历要求：大专
- 语言要求：英语良好
普通话熟练 - 职位类别：电话销售 咨询热线/呼叫中心服务人员
职位描述
BSI Job Description
Job Title: Tele-marketing
Reports To: Marketing Manager China
Location: Beijing China
Date: July 2013
Purpose of the position
- Through daily outbound call, inbound calls etc to conduct demand generation on BSI products and solutions, support the sales team by providing high-quality leads and database, develop new business and maintain existing customers, and do the necessary follow-up on the leads to help achieve the business target, and if necessary, identify and develop business partners.
Key responsibilities & accountabilities
? Identify and design programs to obtain qualified database, either by working with internal teams or sourcing externally, to support the sales drives and marketing programs
? Manage, classify and maintain the CRM database and identify & recommend the appropriate data for various marketing programs
? Can work with the team to lead to develop the standard call messages for daily routine use and for specific projects
? Can work out organized action plans, e.g. 1st call, follow-up call & actions etc. to maintain existing customers, develop new customers & businesses via phone
? Conduct outbound calls to generate qualified sales leads
? Proactively monitor the industry intelligence, competition and customers trend, update to team in time, and support the industry & territory initiatives
? Catch up the business and industry intelligence quickly, be able to talk in professional way & share in-depth knowledge with customers via phone
? Communicate and collaborate with sales and other business teams to ensure customers inquiries are addressed and appropriate territory coverage and responsibilities are being met
? Sell public training courses directly
? Use SFDC to track the status of the leads and report it to sales and marketing teams, and can do basic or in-depth analysis on the leads result to provide necessary recommendations to marketing & sales initiatives
? Follow operational process including submission of various of reports in high quality and timely basis
? Help indentify and develop business partners when necessary
? Provide necessary and daily support to marketing & sales team members
Candidate specifications
? At least 3 year experience as a tele-marketing /sales
? Be familiar with Excel and other useful tools, SFDC savvy a plus
? Proven track record in meeting & exceeding sales quotas and targets
? Advanced questioning techniques and ability to qualify sales leads
? A quickly learner
? Fluent in written English & can have basic communication in spoken English
? Result-driven and excellent execution ability
? Ability to communicate effectively over telephone and written emails, even with c-level executives
? Good communication skills
? Team work spirit
? Customer focused – credible with internal/external customers
? Organised
? Solutions orientated & problem solver
? Can-do spirit
? Proactive, have sense of ownership, passion & commitment to work
? Professional and ethical
Key performance indicators
? Achieve the individual business target including # of valid outbound calls per day, of quality leads per week, per quarter and the whole year
? Effective CRM database, both in terms of quality and quantity
? Help achieve sales quotas on a yearly basis.
? High-quality reports
? Positive feedbacks from marketing, sales teams & other related business teams
? Help contribute to customer retention
? Help enhance BSI brand via professional communications with all parties via phone
? Effective utilisation of SFDC
Job Title: Tele-marketing
Reports To: Marketing Manager China
Location: Beijing China
Date: July 2013
Purpose of the position
- Through daily outbound call, inbound calls etc to conduct demand generation on BSI products and solutions, support the sales team by providing high-quality leads and database, develop new business and maintain existing customers, and do the necessary follow-up on the leads to help achieve the business target, and if necessary, identify and develop business partners.
Key responsibilities & accountabilities
? Identify and design programs to obtain qualified database, either by working with internal teams or sourcing externally, to support the sales drives and marketing programs
? Manage, classify and maintain the CRM database and identify & recommend the appropriate data for various marketing programs
? Can work with the team to lead to develop the standard call messages for daily routine use and for specific projects
? Can work out organized action plans, e.g. 1st call, follow-up call & actions etc. to maintain existing customers, develop new customers & businesses via phone
? Conduct outbound calls to generate qualified sales leads
? Proactively monitor the industry intelligence, competition and customers trend, update to team in time, and support the industry & territory initiatives
? Catch up the business and industry intelligence quickly, be able to talk in professional way & share in-depth knowledge with customers via phone
? Communicate and collaborate with sales and other business teams to ensure customers inquiries are addressed and appropriate territory coverage and responsibilities are being met
? Sell public training courses directly
? Use SFDC to track the status of the leads and report it to sales and marketing teams, and can do basic or in-depth analysis on the leads result to provide necessary recommendations to marketing & sales initiatives
? Follow operational process including submission of various of reports in high quality and timely basis
? Help indentify and develop business partners when necessary
? Provide necessary and daily support to marketing & sales team members
Candidate specifications
? At least 3 year experience as a tele-marketing /sales
? Be familiar with Excel and other useful tools, SFDC savvy a plus
? Proven track record in meeting & exceeding sales quotas and targets
? Advanced questioning techniques and ability to qualify sales leads
? A quickly learner
? Fluent in written English & can have basic communication in spoken English
? Result-driven and excellent execution ability
? Ability to communicate effectively over telephone and written emails, even with c-level executives
? Good communication skills
? Team work spirit
? Customer focused – credible with internal/external customers
? Organised
? Solutions orientated & problem solver
? Can-do spirit
? Proactive, have sense of ownership, passion & commitment to work
? Professional and ethical
Key performance indicators
? Achieve the individual business target including # of valid outbound calls per day, of quality leads per week, per quarter and the whole year
? Effective CRM database, both in terms of quality and quantity
? Help achieve sales quotas on a yearly basis.
? High-quality reports
? Positive feedbacks from marketing, sales teams & other related business teams
? Help contribute to customer retention
? Help enhance BSI brand via professional communications with all parties via phone
? Effective utilisation of SFDC
公司介绍
BSI集团是全球领先的独立的业务服务机构，成立于1901年，并于1929年获得英国皇家特许，成为世界上第一个国家标准机构。百多年来，我们一直秉承公正、创新、独立的企业精神，为全球客户提供基于标准的解决方案，并连续五年获得商业超级品牌荣誉。
BSI制定并颁布了第一部商业标准，并以每年编撰2,000个标准的优势享誉全球。 同时，作为国际标准化组织（ISO）的创始成员之一，BSI创立了全球最值得信赖和得到广泛认可的ISO系列管理体系，如今BSI已成为标准的代名词。目前被广泛运用的ISO 9000、ISO 14000、ISO 27001及OHSAS 18000均是由BSI颁布制定的BS 5750、BS 7750、BS 7799和BS 8800标准转化而来。
目前，BSI在全球分支机构已达180多家，现拥有2440多位员工，业务遍及欧洲、中东、非洲、亚洲和美洲在内的129个国家。如今，已有42％的“全球财富500强”企业和75％的“金融时报指数100强”的企业选择BSI向其提供服务。
BSI 于1995年进入中国，协助中国政府培养了中国第一批专业审核员并建立认证制度。BSI在中国成长迅速，目前已拥有200多位员工，总部设在北京，同时在全国10多个主要城市都设有办事处和联络处，为中国客户提供专业化、职业化和差异化的服务。
BSI Introduction
Since its foundation in 1901, BSI Group has grown into a leading global independent business services organization. It was incorporated by Royal Charter in 1929 and became the first national standards institution in the world. For more than a hundred years, BSI is dedicated to the provision of standard based solutions with integrity, innovation and independence, and BSI has been independently voted a UK Business Superbrand for continuous five years.
BSI constitutes and issues the first business standard, and is famous for constituting 2,000 standards per year worldwide. As the member of International Standards Organization (ISO), BSI establishes the most reliable and acceptable ISO series management systems. The ISO 9000 quality series were developed from British Standard BS 5750, first published in 1979 and is recognized as the world’s most successful standard; adopted by more than 950,000 organizations in 175 countries. Furthermore, the most widely accepted environmental management systems standard, ISO 14001, was derived from BS 5750 and has been implemented in 148 countries.
Today BSI has registered clients in 129 counties covering Europe, Middle East, Africa, Asia and the Americas,serving them through a network of over 180 established branches across the world with over 2440 staff. Nowadays, over 42% of Fortune 500 businesses and over 75% of FTSE 100 businesses use the services of BSI.
BSI’s first presence in China was in 1995. BSI currently employs approximately more than 230 employees in China and is headquartered in Beijing with a further 10 offices spread around the country, providing special, professional and differential services to China clients.
BSI制定并颁布了第一部商业标准，并以每年编撰2,000个标准的优势享誉全球。 同时，作为国际标准化组织（ISO）的创始成员之一，BSI创立了全球最值得信赖和得到广泛认可的ISO系列管理体系，如今BSI已成为标准的代名词。目前被广泛运用的ISO 9000、ISO 14000、ISO 27001及OHSAS 18000均是由BSI颁布制定的BS 5750、BS 7750、BS 7799和BS 8800标准转化而来。
目前，BSI在全球分支机构已达180多家，现拥有2440多位员工，业务遍及欧洲、中东、非洲、亚洲和美洲在内的129个国家。如今，已有42％的“全球财富500强”企业和75％的“金融时报指数100强”的企业选择BSI向其提供服务。
BSI 于1995年进入中国，协助中国政府培养了中国第一批专业审核员并建立认证制度。BSI在中国成长迅速，目前已拥有200多位员工，总部设在北京，同时在全国10多个主要城市都设有办事处和联络处，为中国客户提供专业化、职业化和差异化的服务。
BSI Introduction
Since its foundation in 1901, BSI Group has grown into a leading global independent business services organization. It was incorporated by Royal Charter in 1929 and became the first national standards institution in the world. For more than a hundred years, BSI is dedicated to the provision of standard based solutions with integrity, innovation and independence, and BSI has been independently voted a UK Business Superbrand for continuous five years.
BSI constitutes and issues the first business standard, and is famous for constituting 2,000 standards per year worldwide. As the member of International Standards Organization (ISO), BSI establishes the most reliable and acceptable ISO series management systems. The ISO 9000 quality series were developed from British Standard BS 5750, first published in 1979 and is recognized as the world’s most successful standard; adopted by more than 950,000 organizations in 175 countries. Furthermore, the most widely accepted environmental management systems standard, ISO 14001, was derived from BS 5750 and has been implemented in 148 countries.
Today BSI has registered clients in 129 counties covering Europe, Middle East, Africa, Asia and the Americas,serving them through a network of over 180 established branches across the world with over 2440 staff. Nowadays, over 42% of Fortune 500 businesses and over 75% of FTSE 100 businesses use the services of BSI.
BSI’s first presence in China was in 1995. BSI currently employs approximately more than 230 employees in China and is headquartered in Beijing with a further 10 offices spread around the country, providing special, professional and differential services to China clients.