武汉招聘

Position: Course Consultant Team Leader 课程顾问主管

Line of Business: Disney English

Reports to: Center Manager

Date of update: January 2013

Disney English Mission

Our mission is to transform children’s learning by combining immersive content, innovative technology, and engaging teaching methods that inspire children to confidently communicate with the world in their own voice.

Job Purpose

Disney English Course Consultant Team Leader is responsible to oversee all day-to-day center sales activities for Disney English Language Learning Center. The Course Consultant Team Leader is in charge of leading, managing and coaching a team of Course Consultants to develop strong relationships with potential guests to achieve monthly center new enrollment sales targets by daily/ weekly sales performance review, sales process management, and provide immediate support in Course Consultant’s routine work issues. The team leader will also be responsible to an individual new enrollment sales target as well.

Key Responsibilities

- Develop a monthly/weekly sales plan to achieve the course consultant team’s sales objectives

- Daily sales team management including:

o Lead daily sales meetings with team

o Tracking and monitoring of individual course consultants KPI’s including appointments bookings, appointment confirmations, appointment show up (total/ratio), and total enrollments (total/ratio) ensuring that they meet key benchmarks

o Provide daily support to course consultants to carefully plan each appointment and coach through role playing and sharing best practices (“pre-demo”).

o Manage course consultants to ensure that the required follow up occur after the demo consultation (“post-demo”)

o Ensure that all daily lead and sales data is correctly captured in the customer data management system including tasks completed and events scheduled

o Run daily reports on the progress of the team’s across all facets of the buying process to identify best practices and opportunities for improvement

- Be responsible for hitting individual sales/new enrollment targets.

- Reinforce the execution of Counselor Approach sales experiences across course consultant teams

- Actively manage course consultant teams to minimize refunds

- Communicate continuous timely feedback to the Center Manager regarding center sales/new enrollment performance

- Develop weekly/monthly sales reports to the Center Manager

- Support center manager to conduct weekly sales meetings

- Coordinate closely with Center Manager or Assistant Center Manager on course consultant team focus (new and renewal sales)

- Encourage best practice sharing within and across center teams

- Support center based and community marketing activities to enroll new learners into Disney English programs.

- Provide leadership to maximize referral-based enrollments

- Report any safety or security-related incidences in an accurate and timely manner through the appropriate channels.

Main KPIs (including but not limited to)

- Center new enrollment net cash-in sales

- Individual new enrollment net cash-in sales

Job Qualifications　

？ 4 years minimum sales related work experience with team management experience as a plus.

？ A passion for working with children and their families / caregivers;

？ Strong understanding of parents’ needs for their child in education.

？ College degree or commensurate experience required

？ Basic computer skills including Word, Excel, and PowerPoint.

？ Flexible to work evenings and weekends.

？ Basic spoken and written English

Core Skills

？ Strong communication and relationship building skills

？ Ability to effectively work under pressure

？ Can lead and participate effectively in meetings and group discussions.

？ Understanding the value of regular and sustained coaching conversations with employees

？ Commitment to continuous learning

？ Strong team player

？ Being responsible and accountable for execution

？ High personal integrity

Functional Skills

？ Basic Selling Skills

？ Creating trusting relationships with Guests

？ Exploring customer needs

？ Demonstrates Competence to solve problems

？ Service and supporting skills

？ Problem solving attitude

？ Basic Sales Knowledge

？ Product knowledge

？ Understand needs of parents

？ Aware of competitor environment

？ Sales analysis

？ For internal Disney English cast members:

？ Demonstration of strong Disney English Product Knowledge: Familiar with and keeps updated on Disney English product knowledge and methods　

？ Maintains the Disney English standards of customer service and consistently deliver strong experiences

？ Sales process and policies

？ Salesforce system knowledge and skills

作为享誉世界超过80年的家庭品牌，迪士尼最经典的故事和广受欢迎的卡通明星给全球的孩子和家长带来了无限的欢乐。
过去的25年里，华特迪士尼公司制作出版了大量适合不同年龄儿童得英语教学内容，并以专业的态度和热情相继推出英语教学课程。给孩子们的英语学习带来了无限乐趣。

国内外知名的英语教育学家，儿童早教专家以及由作家，艺术家和格莱美提名音乐家组成的教程编写团队，共创世界领先教程，奠定了踏实的教学基础。

走进梦幻般的大楼，就已踏入迪士尼奇妙世界。以迪士尼故事命名的主题教室中，先进的遥控触摸屏和故事情景投影科技将孩子带入迪士尼经典故事，和他们喜欢的卡通朋友一起探索神奇的英语世界。

以歌曲、逻辑、游戏、空间等独创性学习，打开孩子的“潜能之门”，激活“语言中枢”，流利英语脱口而出，同时大幅度提高孩子的自信心，沟通能力和全球视野等综合能力。

为了带给孩子们纯正地道的英语，迪士尼选拔了一支拥有优秀教育背景和资质的外教团队。经由美国哥伦比亚大学教师学院的专业培训，所有外教均获得TEFL-C的高级英语培训证书。

辅导书，游戏卡，英语歌曲以及家长和孩子的在线课堂等一系列奥妙无穷的课后家庭互动学习，迪士尼鼓励孩子在家中与您一起分享英语乐趣，进一步提高英语驾驭能力。

As the leading family brand in the world, Disney has been entertaining children and their parents with timeless stories and beloved characters for more than 80 years.

Over the last 25 years, the Walt Disney Company has also become a recognized educational provider by developing globally successful English Language Learning materials, producing countless educational programs and delivering classroom programs with unparalleled professionalism and enthusiasm.

Disney’s curriculum has been developed with the support of an advisory board of world class academics, including internationally recognized English Language Learning Specialists and early childhood development experts. They are joined by an unparalleled content development team comprised of curriculum writers, artists, and musicians, including Grammy Award nominated songwriters, along with other experts from inside and outside China.

Engaging child-friendly content, fantastic learning environment and the Disney English Magic Theater using innovative interactive white boards with projection technology imerses children in “authentic” learning experiences by bringing them on an adventure within Disney’s timeless stories and alongside their favorite characters.

Given that all children have their own strengths and unique ways of learning, Disney has created an innovative approach that will leverage these inherent strengths to help all children learn confident and proficient English.

Disney English hires only experienced teachers with excellent educational qualifications each of whom are provided with TEFL-C training and certification, a program developed in association with Teachers’ College of Columbia University. With the help of our trainers, your child will learn authentic English with an accurate native accent.

Our program encourages children to interact, learn and have fun with their parents and friends using our rich supplementary materials, including activity books, game boards, brand new Disney English music, our parent and student online “Home Connection” portal and much more. At Disney English, learning does not stop at the classroom door.

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