武汉招聘

Mission：
Perform the operations and customer service function for both seafreight and airfreight in order to fulfill the shipment requirement precisely and timely.
Maintain regular interaction with internal and external customers to optimize the workflow and maximize the cost saving and profit margin.

Role & responsibilities：
1. To provide quality service and support to ensure smooth operation of the dept in a timely and effective manner, including but not limited to :
a. Handle enquiries from client, overseas agency / networks, carriers etc
b. Prepare quotation to local customers upon receipt of inquiries.
c. Arrange export booking with carriers / co-loaders as requested by overseas agency / networks
d. Process customers’ orders, prepare DO, and invoices to customers / overseas agency / networks promptly and accurately
e. Follow up with client & customs broker to ensure cargo pass through declaration smoothly
f. To be responsible and provide solutions to service issue
g. To avoid any penalties / losses during the operations process
h. Issue charge list to client before or once cargo release by customs
i. Issue debit note/invoice to client on time and release cargo ASAP
j. Track and trace cargo status and provide updates to all concern parties
k. Send pre-alert on time
2. To ensure data accuracy and record of the shipments and customer information in a timely manner:
a. CW1 – including shipment data, WIP, Accrual Cost, etc
b. Provide shipment details and schedule to overseas agency / networks or client
c. Check with procurement team for pricing updates, routings and be responsive to clients, overseas agency / networks
3. Work closely with supervisor to report any issues and complaints from client and overseas agency/networks that has to be addressed immediately and to provide all supporting documents including email or others to supervisor for investigation.
4. Be responsible for own safety and that of others, and as such be respect to the applicable health & safety rules and to report any risk situations.
5. Perform ad-hoc duties assigned by the Manager and Company whenever it is necessary.

Profile：
Knowledge
- Language: Chinese + basic oral and written in English
- Familiar with Microsoft Outlook and Microsoft Offices applications
- Experience in Freight Forwarding industry (both Air and Ocean)
- Basic knowledge of customs brokerage
- Global Operating System – CW1
- Various types of merchandise transport documents

Aptitudes
- Good Interpersonal & communication skills
- Compliance with requirements
- Team spirit
- Be responsiveness and honest
- Willingness to work overtime
- Be available on ad hoc / urgent issues
- Be Pro-active and willing to learn and share
- Good customer services & presentation skills

GEFCO Forwarding China Ltd.
GEFCO 为您提供全套物流与运输服务，与此同时，我们保证服务的竞争力、可靠性以及过程的透明性。我们的国际综合服务网络遍布世界44个国家，400多个服务点；空海运网络遍布世界5大洲，90多个运营中心；享有俄罗斯铁路股份公司RZD运营的85200公里铁路的优先使用权；通过我们的跟踪追溯门户，您可以实时关注您货物的动态信息；运营的可靠性：SOP，IATA认证，AEO，NVOCC，ISO 9001以及 ISO 40012。
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