武汉招聘

Responsibilities:

? Support L2-Support/AE within APAC region, based in Shanghai

?Process L3 tickets in HelpDesk system for Belden Brands (Hirschmann, Hirschmann-IT, Tofino) and other OEMs

?Prioritize L1/L2 tickets with Belden R&D teams (Neckartenzlingen, India, China) and OEM vendors

?Reproduce customer issues in PoC+ lab and analyze them deeply in order to help R&D with bug fixing

?Support Product management in technical questions and interoperability testing

?Visit top priority issue APAC customers to analyze and solve issues

?Improve products through feedback from field experiences and through own proposals regarding devices and functions

?Work together with AE Team and support customers in major project, focus on new application and large networks, including with their end-devices, involvement with customers and partners in our PoC+ lab and on customer sites

?Regularly participate and train AE Team for new product, new features eg. in biweekly meeting, TTT, other training courses.

Required Skills and Experience:

? Degree in computer science or equivalent in practice acquired knowledge

? Professional experience in network technology, network protocols, IP routing, WLAN, Cellular network

? Good knowledge of Hirschmann products is a plus

? Troubleshooting experience

? Training experience

? Good written and spoken Chinese and English

? Ability to work under pressure

? Fast understanding of complex issues

? Cybersecurity background is a plus

? R&D background with programming skills is a plus (scripting languages, preferably Python, shell scripts)

? Good personable manners

百通赫思曼网络系统国际贸易（上海）有限公司
Belden Hirschmann Networking System Trading (Shanghai) Co.,Ltd.

Belden is a leader in end-to-end cable, connectivity and networking solutions that enable organizations to effectively deliver essential products and services in the world’s most demanding environments.

Belden has approximately 9,500 employees, and provides value for industrial automation, enterprise, education, healthcare, entertainment and broadcast, sound and security, transportation, infrastructure, consumer electronics and other industries.

Belden has manufacturing capabilities throughout Asia, North America and Europe and a market presence in nearly every region of the world.

Belden was founded in 1902, and today is a leader with some of the strongest brands in the signal transmission industry.

For more information, visit **************.

百通是端到端线缆、连接器和网络通信解决方案行业的领导者。如今全球化的环境下，客户对如何快速高效地提供必需的产品和服务提出了更为苛刻的要求，我们的服务令客户的组织获得这一满意的服务体验。

百通在全球有约9500名员工，并为工业自动化，商业楼宇，教育科研，医疗卫生，广播娱乐，安全报警，交通运输，公共基建，消费电子及相关领域提供优质服务。

百通的生产效能横跨亚洲，北美和欧洲，并在全球各个地区设有市场分部。

百通成立于1902年，如今旗下诸多著名品牌已成为信号传输行业中的领导者。

更多的信息，请访问我们的网站：*****************。