客户支持工程师
科天国际贸易(上海)有限公司
- 公司规模:500-1000人
- 公司性质:外资(欧美)
- 公司行业:电子技术/半导体/集成电路
职位信息
- 发布日期:2022-06-27
- 工作地点:杭州
- 工作经验:无需经验
- 学历要求:本科
- 职位月薪:20-30万/年
- 职位类别:半导体设备工程师
职位描述
Main Responsibilities:
1. Responsible for customer service activities associated with updating, troubleshooting, diagnosing and repairing of highly complex capital equipment at customer sites.
2. Represents the company to the customer and assumes accountability for customer satisfaction with service.
3. Assures operational quality of system equipment.
4. Coordinates actions with customers to minimize down time.
5. Provide assistance to Installation Engineers and junior engineer in resolving problems.
6. Engage, communicate and co-work with Product Support Organization on escalated technical matters.
Main Responsibilities:
1. Responsible for customer service activities associated with updating, troubleshooting, diagnosing and
repairing of highly complex capital equipment at customer sites.
2. Represents the company to the customer and assumes accountability for customer satisfaction with
service.
3. Assures operational quality of system equipment.
4. Coordinates actions with customers to minimize down time.
5. Engage, communicate and co-work with Product Support Organization on escalated technical matters.
Requirements:
1. Bachelor or master degree;
2. Strong communications and interpersonal skills;
3. Responsible working attitude, strong team spirits and good ability to provide guidance to team members;
4. Ability to work under pressure;
5. Proficient in the English language;
6. The ability of logical thinking.
公司介绍
联系方式
- Email:hr.china@kla-tencor.com
- 公司地址:上海浦东新区张江高科技园区祖冲之路887弄79-80号 (邮编:201203)