武汉招聘

Responsibilities:

• The role of Customer services specialist is to handle customer requests and answer inquire about all commercial inquiry , promote and respond to question about Festo products and services with the objective to maximize customer satisfaction and revenue.
• Prepare quotations for standard items
• Deal with customer queries relating to deliveries, price and product information
• Coordinate the resolution of customer complaints, by bringing the complaints back to the relevant department and following up on corrective actions to customers (including return, refund, replacement, customer claims) in order to ensure customer satisfac tio n with services
• Work with Sales to establish and maintain customer business relationships including communicating with customers via telephon e, email and fax; work to gain knowledge of account requirements/special situations and apply to customer requirements; develop s kills and knowledge to better solve customer issues; arrange sample/catalogue and technical information for customers upon Sales'request; participate in customer visits to TE facilities and customer locations; and represents the customer’s point of view dur ing internal decision making process in order to build good relationship with customers and effectively resolve customer issues.

Requirements:

• Bachelor or above (Business Administration. mechanical, electrical or electronic Engineer )
• 3-5 Years working experience in related area
• Specific training in the area of SAP / ERP/ call handling skill
• Language Skills: Chinese, Fluency in English and local language, verbal and written considered a plus
• Computer Skills: MS Office, PPT , SAP
• Soft communication skill

        Festo成立于1925年，是自动化技术领域的全球领先厂商，也是工业技术培训的全球市场领袖。公司总部位于德国埃斯林根。费斯托集团业务遍及全球200个行业，为超过30万的客户提供领先的气动和电驱动技术及全面解决方案。

        Festo在中国的业务始于1985年。1993年正式进入中国，成立费斯托（中国）有限公司，落户上海浦东金桥工业园区。目前在大中华区设有超过200个销售办公室和授权经销商网点，位于上海的亚太技术中心为区域内客户提供定制化产品和方案，位于济南的全球生产中心以及三个区域配送中心为提升中国市场供应和服务提供保障。Festo为中国市场提供工厂自动化和过程自动化的气动和电动技术及全面解决方案，主要服务于汽车、电子和轻型装配行业，食品饮料包装、水/污水处理以及生物技术/制药等行业。同时，Festo Didactic（教育培训部门）为大中华地区1000多家企事业单位、高校、职业院校与实训基地提供工业培训的整体解决方案——从实验室建设到课程体系建设，并能够向我们的学员提供资格认证和就业指导。