武汉招聘

The HR Service Delivery Manager - Oversee all work delivered through HR service delivery operation, including managing the teams, implementing and improving standard processes and tools to drive operational efficiencies, and meet operational and financial commitments.

Key Responsibilities：

HR Service Delivery

? Lead significant enhancements to process and systems/tools in area of responsibility; designing processes, procedures, systems requirements, reports and other enabling solutions necessary to effectively operationalize the processes

? Quickly develop expertise on new subject matters in order to identify and evaluate business solutions, advising key stakeholders on best path forward

? Ensure implementation approach of all processes is operationally effective

? Ensure overall team operations meet compliance requirement

? Serve as subject matter expert, applying comprehensive knowledge of HR processes and associated tools, to resolve moderate to complex issues

? Develop and ensure delivery to service level agreements / contractual obligations and project milestones

? Advises our stakeholders on appropriate implementation of changes to systems, tools and processes

? Advise stakeholders proactively to limit number and frequency of significant issues

Business Relationships

? Establish an internal network of subject matter experts in HR Support

? Develop and maintain working relationships with client counter parts

People Development

? Manage HR service teams to ensure the high quality services and solutions to be delivered

? Supervise and manage work priorities of HR service teams

? Demonstrate effective teaming skills both within the team

? Motivate team members to deliver high quality work

? Encourage team members to share knowledge and to leverage proven best practices

? Promote an environment that encourages people to develop and grow

? Clearly define individual’s roles and accountabilities up front within the team

? Provide regular feedback on job performance to all individuals; measure performance and effectiveness and ensure the implementation of the annual individual training plan

? Mentor and counsel team members assigned to work on program/project

Qualifications

? Education:                     Undergraduate Degree

? Work Experience:          8+ Years related work experience in a fast-paced customer services environment

? Work Requirements:     The incumbent will be based in Shenzhen