武汉招聘

Responsibilities:

• Coordinate customer support for international, domestic, external, and internal Axcelis customers.
• Process and schedule spare parts orders, handle product inquiries, provide price quotes and general information. Serve as liaison within organization to troubleshoot process issues, expedite shipments, and handle exception cases.
• Provide courteous, quick and accurate responses to customer inquiries (phone calls, e-mails and faxes) and follow up to ensure customer questions and expectations have been met.
• Enter all customer orders efficiently and accurately by following pre-established guidelines.
• Issue/negotiate Returned Goods Authorizations (RGAs) including proper primary disposition and quality assignation when appropriate. Follow up on outstanding returns in timely manner.
• Identify, investigate and solve potential customer dissatisfactions.
• Participate in process improvement activities to ensure the highest customer service level is given to customers, at minimal cost to factory.
• To fulfill yearly inventory audit and monitor spare parts are stored in a proper condition.
• To accomplish parts distribution and clearance are complied with China Customs regulations.

Requirements:

• Bachelor degree or equivalent;
• Above 5 years relative working experience;
• Semiconductor industry working experience is preferred;
• Ability to read, write, comprehend and speak English sufficiently well to perform job functions;
• Familiar with basic MS office skills, Word, Excel or above;
• Knowledge of incoterms and import and export regulations in China;
• Demonstrates solid customer facing skills;
• Teamwork oriented;
• Strong analytical skills and capable of solving various logistics related problems;
• Capable of contributing to small process development and/or improvement projects within department.

Axcelis Technologies, Inc. (NASDAQ: ACLS) is among the pioneers in ion implantation technology since its inception in 1978. As a global technology company providing innovative, advanced semiconductor fabrication processes, tools and services, Axcelis' products are used to create integrated circuits that are enabling the information age.

Axcelis has a strong commitment in China. Axcelis Technologies Semiconductor Trading (Shanghai) Co., Ltd. was formed in November 2001, with its head office located in Shanghai Pudong New Development Area. Axcelis has also set up representative offices in China including Wuxi, Beijing, Tianjin, Xi'an, Wuhan etc.

To cope with the business growth and expansion, we are inviting high caliber talents to fill the following positions.

Interested candidates, please send your English and Chinese resume with current and expected salaries to us.
简历上请务必注明应聘职位。
email: shanghai.hr@axcelis.com