等离子部客户支持工程师
牛津仪器科技(上海)有限公司
- 公司规模:50-150人
- 公司性质:外资(欧美)
- 公司行业:仪器仪表/工业自动化
职位信息
- 发布日期:2020-12-19
- 工作地点:广州-番禺区
- 招聘人数:1人
- 工作经验:1年经验
- 学历要求:本科
- 职位类别:售前/售后技术支持工程师
职位描述
本科以上,专业以电子、电气、自动化为主,技能要会看电路图(会接电路),懂真空知识,会机械安装操作为主。
Key Responsibilities
Respond quickly to emergency breakdowns, warranty issues and service contract work. Provide technical troubleshooting and liaison with customers. Ensure that effective and accurate communication is maintained between all relevant parties and ensure that information is fed back to Service Management so that all files may be up-dated effectively.
Carry out test, installation and commissioning of equipment including operation and maintenance training, leading to system acceptance.
Be prepared for extensive travel on a world-wide basis.
Work as an individual within a team of engineers exchanging information and experiences. Liaise with the Sales and Marketing team to feedback “Voice of the Customer” information.
Provide a report of work done analysing time spent on customer site, travel etc. Help to ensure that all chargeable work is invoiced to the customer promptly.
Authorise system ‘buy-off’ prior to shipment either with or in the absence of the customer.
Liaise with technical Support and Systems Engineering on any potential or actual system problems.
Liaise with Sales Team to provide useful background information.
Help to maintain an accurate record of the status of the system, timing of warranty, parts supplied, service contracts and failures so that trends can be analysed.
Carry out customer training both at OIPT and customer sites.
Ensure all work is carried out in accordance with the Company’s Health and Safety, ISO 9001 Quality, and all other compliance Systems.
Keep up-to-date all relevant enquiry and project files on any significant information.
Provide up-to-date, detailed and accurate record of expense incurred on behalf of the Company.
When in Test deliver fully tested product in line with test procedures issued and maintained by Manufacturing Engineering Team. Ensuring product complies with established standards and specifications. Take ownership for tools allocated ensuring quality is maintained, schedules are achieved and efficiency targets met.
Support Customer acceptance visits as identified by Team Leader. Provide a point of contact within the team during the visit
Carry out any other tasks that may be reasonably requested by the Company.
All employees have a personal responsibility for their own health and safety and for that of others who may be affected by their actions and behaviour.
All employees will comply with the Company’s arrangements for health, safety and environmental protection.
Individuals with specific knowledge of the technology and associated hazards will apply their knowledge and skills to support the implementation of appropriate systems.
Education / Qualifications:
Formal Electronic qualification.
Substantial relevant experience and training.
Degree / HNC or equivalent in an appropriate Engineering discipline (preferred).
Professional Skills/ Abilities:
Uses interpersonal skills to communicate effectively in both one-to-one and group situations.
Ability to fault find and implement corrective action
Driving Licence.
Recognises, and acts within, limits of own delegated authority.
Hands on experience of technical equipment support ideally front end wafer fabrication in the semiconductor or a related high technology electronic/instrumentation sector.
Preferred but not essential:
Good PC skills.
Knowledge of Plasma processes.
Personal Qualities:
Flexible, co-operative and willing.
Methodical, systematic and conscientious.
Punctual and self-disciplined.
Willingness to take on responsibility.
Willingness to travel for most of the time, including weekends.
Team Work: Positively contributes to the team to achieve departmental/company goals. Shares information and knowledge to improve own and others contribution to the business.
Quality: Takes responsibility for his/her own work, and seeks ways to continually improve the level of customer satisfaction, internally and externally.
Team Player.
Good manner with customers.
职能类别:售前/售后技术支持工程师
公司介绍
牛津仪器1959年创建于英国牛津,是英国伦敦证交所的上市公司,为工业和科研客户提供分析设备、半导体设备、超导磁体、超低温设备等高科技解决方案及相关服务和支持。
在六十多年的发展过程中,牛津仪器公司凭借自身的科研优势、出色的技术管理和产品服务为全球科技发展做出了贡献。
目前牛津仪器现已成为科学仪器领域的跨国集团公司,生产基地、销售服务网络和客户遍及一百多个国家和地区。
牛津仪器始终关注和支持着中国的发展,其产品于40年前就进入了中国市场,目前在上海设有销售、研发和全国售后服务中心 ,在北京、广州设有办事处,旨在为广大中国用户提供及时、有效的服务。
为了进一步支持中国科研的发展,2013年牛津仪器设立了“马丁·伍德爵士中国奖”,迄今已举办四届,共有十位物理研究领域的年轻科学家获奖。牛津仪器先后在中国多所知名院校设立了“明日之星奖学金”,以鼓励在纳米科学领域有创新科研成果的优秀硕士或博士生。
联系方式
- 公司地址:上海市徐汇区虹漕路461号虹钦园60号楼1层 (邮编:200233)