武汉招聘

Take the next step in your career at ABB, working in a team that is dedicated to creating a future where innovative digital technologies allow greater access to cleaner energy.

Working with customers to ensure our products and systems provide maximum performance, our Service teams solve a wide variety of key industrial challenges. We increase productivity and reliability, lengthen product life span and improve safety. Critically, we also reduce costs, energy consumption and emissions.

ABB's Robotics and Discrete Automation business is writing the future of flexible factory and smart machines by providing value-added solutions in robotics, machine and factory automation. Our integrated automation solutions, application expertise across a wide scope of industries and our global presence deliver tangible customer value.

This is a Service Coordinator role, reporting to Service Team Leader in Business Area Robotics & Discrete Automation, Service & Digital Platform.

- Ensuring planning and execution of various FS service activities are carried out, especially for warranty. Securing the returned parts performance.
- Ensuring the related warranty or non-warranty case to be resolved and ensuring that materials and components to feed Service delivery are provided with optimizing cost, stock and timing.
- Managing all required reporting and documentation and ensuring all necessary data has been registered in a timely manner in the system.
- Allocating drives and monitoring work based on order content, delivery time, competencies, workload and effectively utilizes available resources through proper planning and scheduling to meet delivery targets (e.g. OTD, response time, ordered service offerings, update of installed based data).
- Collaborating within local service units and with other Service teams to promote One ABB approach towards customers. Building sustainable customer relationships to ensure local client growth, satisfaction and retention together with Sales and peers. Driving consistent development of processes and practices based on customer feedback (Net Promoter Score (NPS)).
- Driving continuous service productivity improvement activities in the assigned Service team in collaboration with the Operational Excellence team. Utilizing efficient tools (e.g. Mobile Service Assist (MSA)/FSL) to streamline Service processes and applications to support the customer. Ensuring the transfer of service findings to the product/system local units for improvement of their offerings.
- Ensuring compliance with group health, safety and environmental directives, and ensures instructions and regulations are obeyed.
- Living ABB’s core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

- A bachelor’s degree or above.
- Must have excellent customer service skills, including but not limited to, active listening, empathizing, problem solving, organized, detail oriented, follow through, and excellent verbal and written communication skills.
- Preferred to have previous customer service and Data analysis experience.
- Strong ownership to results and a problem solver with positive thinking.
- Must have the ability to work as a team player in a personable and positive manner.
- Fluency in written and spoken English and Chinese.

Bring your very own sense of pride and purpose as you help us drive forward the Fourth Industrial Revolution – creating a sustainable future for our planet, and your career. Join ABB and harness the power of our diverse global network, as you collaborate with and learn from our world-class teams. Above all, challenge yourself every day. Let’s write the future, together.

Benefits
- Life insurance
- Disability insurance
- Sick pay
- Medical insurance
- Meal allowance

ABB世界知名技术集团诚聘英才
ABB（***********）是电力和自动化技术领域的全球领先公司，能够帮助公用事业和工业客户提升其业绩，同时降低对环境影响。ABB集团总部位于瑞士苏黎世，在全球100多个国家拥有120，000名员工。至今，ABB公司在中国共拥有23家销售机构以及27家合资和独资公司。

因业务发展需要，上海ABB工程有限公司拟招聘人员：

有意应聘者请将您的中英文简历、学历证书复印件和近照一张寄往本公司，并在简历上注明应聘职位号。或登陆ABB中国网站**************/careers在线申请。公司将为被录用者提供优厚的薪酬待遇和完善的福利保障。面试者将于近日得到通知，个人资料恕不退还。

同时，欢迎熟悉机器人产品及各机器人应用行业的专业猎头公司与我们联系。