武汉招聘

Job Mission:
Support customer to optimize existing applications, develop new use-cases, on HMI e-Beam Metrology & Inspection solutions, in order to enhance HMI technology adoption and increase HMI tool utilization in customer R&D and HVM

Job Description:
Provide onsite product application support to customer engineering teams. Develop strong technical relationship with direct customer interface. Manage product engagement with regular customer review meetings and bringing critical customer requirements to Account Team and RPM. The ideal candidate will have excellent communications skills with passion for problem solving. Day-to-day activities includes front-line support at customer site with face-to-face interface as well as email and phone communications, characterizing issues reported, and driving timely solutions feedback to customer.
1. First line customer support role: working with customer daily on e-Beam Inspection & Metrology technical development. Drive and monitor HMI product & solution engagements at customer site
2. Project ownership: provide necessary input to RPM PL to define technical specs and timeline with customer; own SOW work-stream(s) and drive SOW execution
3. Bringing technical requirements or technical issues to RPM team
4. Conduct onsite product training / knowledge transfer to customer
5. Weekly reporting and tracking of customer engagement status; On-time reporting/escalation to AT and RPM upon business critical information/issues; Summarize BKM (best known method) and share within Apps team (extend to WW Apps team)
6. Location: Hefei or Wuhan is preferred
7. Travel: up to 30% travel required within China based on customer project; overseas travel is also required based on training/conference arrangement

Qualifications:
1. ≥Bachelor degree in Physical Sciences, Optics, Electrical Engineering, Chemical Engineering, Materials Science, Mathematics etc.
2. Solid knowledge of inspection & metrology tool usage; Customer M&I working experience is preferred
3. Strong analytical and problem solving skills
4. Strong communication, plan & organization, x-sector collaboration and people/project leadership skills; Sensitive to dynamics at customer site
5. Strong interpersonal skills and ability to work effectively with different cultures
6. Fluent English speaking & writing skills

总部位于荷兰的阿斯麦(ASML)是全球芯片光刻设备市场领导者，许多热门电子产品都有采用 ASML 设备制造的芯片。ASML的愿景是通过我们的技术来驱动人类更好的生活质量。ASML在全球16个国家设有60个办公室，员工超过25,000人。ASML在中国的员工超过1000人，于上海、北京、天津、大连、武汉、西安、无锡、南京、合肥、厦门等12个城市设有客户支持办公室，此外在深圳设有计算光刻软件研发中心(Brion)，北京有量测设备研发中心（HMI），为中国地区的客户提供全方位光刻解决方案。

Brion(睿初科技)成立于美国硅谷，是全球“计算光刻”技术的提出者和领导者,其核心是利用计算机集群软件计算技术，通过建模、仿真、数据分析和优化等手段解决半导体制造过程中的纳米级掩膜修复、芯片设计/制造缺陷检测与矫正等难题。HMI（汉民微测科技）成立于美国硅谷，是全球先进半导体制程“图像验证系统”的领导者，以优秀的跳跃式扫描检测及稳定的电子枪技术闻名世界。两家企业分别与2007年和2016年与ASML 实现战略合并，通过三方的技术衔接与创新，为全球知名半导体制造商提供全光刻解决方案。

ASML致力于为员工打造优良工作环境，让全球优秀的工程师乐于在此工作、交流、学习和分享。ASML开放、尊重与创新导向的企业文化，不仅促进员工与同侪及主管间的率直讨论、相互学习，更让ASML能够持续维持技术领先优势。ASML 提供的是一条长远的职涯规划，让公司同仁能在一个重视永续学习的企业文化和优渥的福利环境中工作成长。