武汉招聘

HUGHES TELEMATICS, INC.

Information is the fuel that drives our business. When plentiful, information enables sound business decisions. When well-analyzed, it has the power to effect change. When shared with others, it sparks improvement. At HUGHES Telematics, we are pioneering patented technologies and innovative services designed to harness the power of the vehicle information network - real-time, anytime. From reducing the cost of vehicle manufacturing, service and ownership to supercharging fleet productivity, safety and convenience, we are setting new standards in the vehicle Telematics industry. What could be achieved with the right information? Imagine the possibilities we have.

About Us

We are delivering the next generation of vehicle information-based technologies and services - today. Our patented systems allow complete connectivity to any make or model vehicle, but that is just the beginning. What really differentiates us from other companies is our broad portfolio of services. Each designed to significantly improve vehicle and customer relationship management potential while greatly reducing costs. Whether in the business of automotive manufacturing, dealer operations, fleet management or affiliated services such as insurance or car rental, we can help map out the fastest road to greater efficiency and revenue. We will also demonstrate solutions never thought practical.

To perform this job successfully, an individual must be able to perform the essential functions for this position and meet the physical requirements needed to perform these functions.Reasonable accommodations may be made for qualified individuals with disabilities.

Position Summary Description:

Looking for an experienced and self-motivated telephony platform engineer/analyst to work on a complex distributed telephony/call center system. The position requires versatility and passion for maintaining extremely high quality service provider-class platform for telematics call control applications.

Key Areas of Responsibilities:

Troubleshooting the HUGHES Telematics telephony platform and maintain the operational platform status

Assisting in developing new telephony features and functionality

Planning and deploying system-wide and/or component level upgrades to hardware and software

Basic Qualifications:

Troubleshooting skills and ability to understand complex relationships between components of multi-tiered applications and how each system is interconnected

Expert in Operating System Administration - Experience with Windows OS system administration, configuration, troubleshooting, performance tuning, preventative maintenance, and security procedures; experience with Linux/Unix desired.

Be able to create Advanced SQL queries with database tools like SQL Developer

Basic understanding of VoIP - SIP, VoIP backhaul (PRI)

Preferred Qualifications:

Understands carrier-based advanced features, OSI layers, computer telephony integration (CTI), VoIP, SIP, and various types of call routing.

Understanding of VoIP architectures (SIP, H.323)

SIP media gateways and Session border controllers (Cisco / Covergence / Acme Packet)

Oracle Contact Center Anywhere (CCA), formally Telephony@Work

Experience with other vendor's ACDs, Open-source platforms for call flow design and control (Asterisk, FreeSwitch, FreePBX, etc.), MS SQL server/Oracle DBs, XML, VXML, and Crystal Reports, UNIX, Windows Server, Solaris, and Linux.

Engineer highly visible dashboard reports for understanding platform trends, capacity planning, and partner SLA management

Work Environment

Ability to work independently as well as part of a team

Outstanding customer service skills

Excellent communication skills for interaction with users at all levels

Strong ability to manage multiple projects and rapidly changing priorities

Takes initiative for self-management

Attention to detail is required

Cultivates and maintains positive relations with customers and IT staff.

Fully understands how the business relates to the technical aspects of the position.

Demonstrated ability to manage multiple priorities and drive projects to closure.

Technical proficiency in systems implementation and support, application installation and support, and systems architecture.

Displays skill in conceptualizing creative solutions and communicating them to others, including senior management.

Rational under pressure and remains calm in high stress situations.

Ability to apply logical reasoning to problem troubleshooting and resolution.

Experience in high volume systems, applications, and telecommunications support.

休斯车联网（武汉）有限公司是世界五十强的Verizon通信公司在武汉经济技术开发区设立的企业。本公司的母公司拥有全球领先的汽车Telematics服务技术与平台，是奔驰汽车、大众汽车的全美Telematics服务提供商。休斯车联网（武汉）有限公司在中国境内拥有经验丰富的电信、汽车、IT等行业专家团队，为中国境内的汽车生产企业、车主、保险公司、专业车队提供完整的汽车安全和防护、便捷的驾驶信息服务、全面的驾驶数据分析、及时的汽车诊断保障、准确的车辆监测等全面解决方案和服务。我们还为大型企业和个人提供个人紧急救助产品。