武汉招聘

HUGHES TELEMATICS, INC.

Information is the fuel that drives our business. When plentiful, information enables sound business decisions. When well-analyzed, it has the power to effect change. When shared with others, it sparks improvement. At HUGHES Telematics, we are pioneering patented technologies and innovative services designed to harness the power of the vehicle information network - real-time, anytime. From reducing the cost of vehicle manufacturing, service and ownership to supercharging fleet productivity, safety and convenience, we are setting new standards in the vehicle Telematics industry. What could be achieved with the right information? Imagine the possibilities we have.



About Us

We are delivering the next generation of vehicle information-based technologies and services - today. Our patented systems allow complete connectivity to any make or model vehicle, but that is just the beginning. What really differentiates us from other companies is our broad portfolio of services. Each designed to significantly improve vehicle and customer relationship management potential while greatly reducing costs. Whether in the business of automotive manufacturing, dealer operations, fleet management or affiliated services such as insurance or car rental, we can help map out the fastest road to greater efficiency and revenue. We will also demonstrate solutions never thought practical.

To perform this job successfully, an individual must be able to perform the essential functions for this position and meet the physical requirements needed to perform these functions.Reasonable accommodations may be made for qualified individuals with disabilities.



Job Summary

Manage a team responsible for the ordering, provisioning, activations, reporting and quality control for Hughes Telematics wireless services for vehicle and personal telematics devices. This wireless provisioning team will support global project operations and work with multiple disciplines and track and report progress for pre-implementations, implementations and on-going support for device provisioning both domestically and globally. This position will lead discussions with the carriers and ISPs, work closely with internal groups for the ordering, provisioning and testing of carrier connectivity services and be responsible for inventory/document control of wireless carrier numbers.



Responsibilities

1. Manage global carrier coordination, escalation, installation and ensure proper hand-offs to the various teams in pre-production and production operations.

2. Work closely with legal, contracts, billing, network engineering and project teams to ensure the overall carrier ordering, implementation and provide documentation for the entire number provisioning, activation/deactivation life-cycle process. This will include communicating with carrier provisioning, install lead times, etc.

3. Facilitate negotiation with carriers on contract execution, pricing and terms for provisioning of telematics voice and data.

4. Lead a team responsible for reconciling device databases with billing and customer usage.

5. Utilize appropriate tools, resources and reports which track, maintain and reconcile the device and wireless services.

6. Support development of wireless scope of work for any solution for proposal opportunities.

7. Partner with internal customers, business partners and other providers to ensure successful migrations and achievements of program goals and objective in order to deliver projects within time frame and budget.

8. Ensure that proper controls, methods and techniques are utilized.

9. Implement and report problem, change, performance and service level management from both an operations as well as a requirements perspective.

10.Implement and support standards and procedures for wireless processes.

11.Manage a team of individuals in a call center environment to support technicians and sales personnel in the resolution of activation and provisioning issues.

12.Responsible to ensure services are correctly provisioned and fully operable for the end-user customer



Qualifications:

Education

BS/BA degree (in Lieu of degree, 4 years relevant work experience).

Experience

3 years of experience working for a telco, carrier and/or TSP in the troubleshooting and/or provisioning of services. Two years experience supervising/managing a call center environment.

Competencies

Thorough knowledge of wireless provisioning and activations. Project Management experience. Excellent organization and communication. Ability to manage multiple projects. Excellent written and oral communication skills. Demonstrated ability to work in a dynamic and demanding environment. Ability to work in team-oriented environment to achieve a common goal. Ability to work in matrix managed environment. Ability to influence and lead others. Proven analytical skills. Knowledge of business process development and improvement. Proficiency with Word, Excel, PowerPoint and Visio a plus.

休斯车联网（武汉）有限公司是世界五十强的Verizon通信公司在武汉经济技术开发区设立的企业。本公司的母公司拥有全球领先的汽车Telematics服务技术与平台，是奔驰汽车、大众汽车的全美Telematics服务提供商。休斯车联网（武汉）有限公司在中国境内拥有经验丰富的电信、汽车、IT等行业专家团队，为中国境内的汽车生产企业、车主、保险公司、专业车队提供完整的汽车安全和防护、便捷的驾驶信息服务、全面的驾驶数据分析、及时的汽车诊断保障、准确的车辆监测等全面解决方案和服务。我们还为大型企业和个人提供个人紧急救助产品。