武汉招聘

HUGHES TELEMATICS, INC.

Information is the fuel that drives our business. When plentiful, information enables sound business decisions. When well-analyzed, it has the power to effect change. When shared with others, it sparks improvement. At HUGHES Telematics, we are pioneering patented technologies and innovative services designed to harness the power of the vehicle information network - real-time, anytime. From reducing the cost of vehicle manufacturing, service and ownership to supercharging fleet productivity, safety and convenience, we are setting new standards in the vehicle Telematics industry. What could be achieved with the right information? Imagine the possibilities we have.



About Us

We are delivering the next generation of vehicle information-based technologies and services - today. Our patented systems allow complete connectivity to any make or model vehicle, but that is just the beginning. What really differentiates us from other companies is our broad portfolio of services. Each designed to significantly improve vehicle and customer relationship management potential while greatly reducing costs. Whether in the business of automotive manufacturing, dealer operations, fleet management or affiliated services such as insurance or car rental, we can help map out the fastest road to greater efficiency and revenue. We will also demonstrate solutions never thought practical.

To perform this job successfully, an individual must be able to perform the essential functions for this position and meet the physical requirements needed to perform these functions.Reasonable accommodations may be made for qualified individuals with disabilities.



Job Summary:

The CRM Systems Analysis will work with the business as well as the IT CRM/MW/TOS teams to conduct business requirement analysis; Requirements gathering; Specification definitions; creation of Process Flow Diagrams; Develop, test and troubleshoot; Support migration and go-live activities; Handover and training



Responsibilities

1.Participate in meetings with the business and technical teams to clarify the requirements from internal and external clients

2.Documentation: Develop requirement documents, Operational Level Process (OLPs) and functional requirements documents

3.Support: Work with the IT CRM/MW/TOS teams to make sure the right business requirements are being followed, as well as following up with the business on any questions that the IT team may have in regards to the business requirements.

4.Handover/Training: To handover and train the test team and call center on any new requirements that have been developed making sure they have an understanding on how they work

5.Implementation: Make sure that if any migration or go-live requirements have been outlined and in place when the systems are being migrated or go-live



Qualifications:

Education

· B.S. or B.A required, preferred in Computer Science or related field

Experience

10+ years experience in Business Analysis on large complex systems; Experience with Siebel Call Center and preferable Siebel Automotive; Experience in thorough implementation lifecycle (requirement/specification definition, development, testing, migration and go-live support)

Competencies

Excellent open and proactive written and oral communication skills

· Ability to work in team-oriented environment

· Ability to work in matrix managed environment

· Proven analytical skills

· Strong customer service orientation.

· Knowledge of business process development and improvement

休斯车联网（武汉）有限公司是世界五十强的Verizon通信公司在武汉经济技术开发区设立的企业。本公司的母公司拥有全球领先的汽车Telematics服务技术与平台，是奔驰汽车、大众汽车的全美Telematics服务提供商。休斯车联网（武汉）有限公司在中国境内拥有经验丰富的电信、汽车、IT等行业专家团队，为中国境内的汽车生产企业、车主、保险公司、专业车队提供完整的汽车安全和防护、便捷的驾驶信息服务、全面的驾驶数据分析、及时的汽车诊断保障、准确的车辆监测等全面解决方案和服务。我们还为大型企业和个人提供个人紧急救助产品。