Helpdesk Specialist
休斯车联网(武汉)有限公司
- 公司规模:50-150人
- 公司性质:外资(欧美)
- 公司行业:通信/电信运营、增值服务 互联网/电子商务
职位信息
- 发布日期:2013-02-22
- 工作地点:武汉
- 招聘人数:2
- 工作经验:五年以上
- 学历要求:本科
- 语言要求:英语良好
- 职位类别:Helpdesk 技术支持
职位描述
HUGHES TELEMATICS, INC.
Information is the fuel that drives our business. When plentiful, information enables sound business decisions. When well-analyzed, it has the power to effect change. When shared with others, it sparks improvement. At HUGHES Telematics, we are pioneering patented technologies and innovative services designed to harness the power of the vehicle information network-real-time, anytime. From reducing the cost of vehicle manufacturing, service and ownership to supercharging fleet productivity, safety and convenience, we are setting new standards in the vehicle Telematics industry. What could be achieved with the right information? Imagine the possibilities we have.
About Us
We are delivering the next generation of vehicle information-based technologies and services - today. Our patented systems allow complete connectivity to any make or model vehicle, but that is just the beginning. What really differentiates us from other companies is our broad portfolio of services. Each designed to significantly improve vehicle and customer relationship management potential while greatly reducing costs. Whether in the business of automotive manufacturing, dealer operations, fleet management or affiliated services such as insurance or car rental, we can help map out the fastest road to greater efficiency and revenue. We will also demonstrate solutions never thought practical.
To perform this job successfully, an individual must be able to perform the essential functions for this position and meet the physical requirements needed to perform these functions.Reasonable accommodations may be made for qualified individuals with disabilities.
Job Summary
Primary owner of all Windows infrastructure configurations, operational run books and associated documentation. Lead technical resource on all Windows operating systems and Exchange/Outlook, Blackberry Server, Sharepoint and Active Directory applications. Work in tandem with system administrators, DBAs and network administrators in support of Windows-based applications.
Responsibilities
1. Install, maintain and support Windows operating systems and Microsoft software applications, including Active Directory, Exchange/Outlook, Blackberry Server, Sharepoint, and Office.
2. Monitor and report on system availability and perform problem diagnosis and resolution.
3. Provide support for anti-virus tools.
4. Maintain data files and monitors system configuration to ensure system integrity.
5. Monitor system availability and recovery.
Qualifications:
Education
Prefer a bachelor's degree in a related area and 5 plus years of experience in the field or in a related area or 10 years experience. Microsoft Certification Classes preferred. Accreditation/certifications/licenses: MCSE or MCP a plus (others as applicable).
Experience
5 + years Windows/Exchange/Blackberry Server/Sharepoint/AD experience in a 200+ user community. 5 + years systems hardware, software and network monitoring, system health monitoring and management reporting. Experience with IT helpdesk concepts a plus. 5+ years experience using Microsoft operating systems and applications (5 years).
Competencies
Demonstrate strong working knowledge of Windows administration, system availability and recovery, performance tuning, monitoring, and security. Be able to articulate design concepts to a variety of audiences. Knowledge of data center concepts for system layout and system implementation. Knowledge of data center concepts for multi-data center operations with high availability systems. Ready and able to work in a 24x7 IT operation. Knowledge of IT operations best practices, including ITIL or Six Sigma. Excellent open and proactive written and oral communication skills. Ability to work in team-oriented, multi tasked, matrix managed environment. Mentor other system administrators.
公司介绍
联系方式
- 公司地址:武汉经济技术开发区东风三路5号东合中心D座15楼
- 邮政编码:430056