武汉招聘

• Description
• ?Accountable for Customer satisfaction concerning Field service & PTA performance in the region
  ?Provide technical support as needed to internal and external customers
  ?Meet deadlines for official reports and database entry (customer or internal), or negotiate extensions when necessary
  ?Offer and conduct proactive training on turbocharger knowledge and participate in establishing and improving analysis procedures
  ?Assist, if warranted through geographical proximity, technical knowledge or similar circumstances, in the resolution of zero-mileage issues
  ?Responsible for Analysis Center management – (Key CV account)
  ?Determine needs to reach Analysis Center targets and define/install tools and procedures accordingly
  ?Maintain equipment in working order through appropriate revisions and ensure overall order and cleanliness
  ?Define analysis priorities and organize workload accordingly in order to meet internal and customer expectations
  ?Ensure accurate and complete data recording in SCC and consistency with customer database
  ?Implement and report on performance metrics, demonstrating compliance to targets
  ?Participate in development and continuous improvement of the Analysis Management Process and verify Team compliance
  ?Ensure Six Sigma promotion and compliance with IATF 16949 requirements
  ?Ensure general knowledge of HSE requirements and fully implemented safety policy
  ?Conduct technical investigations
  ?Conduct first level analysis at internal analysis center
  ?Conduct field vehicle investigation such as vehicle noise assessment, force measurement,… as requested
  ?Obtain timely support of Laboratories, Engineering Services, Product Experts, Manufacturing Plant, Supply Base,…
  ?Coordinate team activities until successful completion of claims analysis
  ?Monitor and control warranty cost
  ?Assist Customer Team in reaching warranty agreement with customer and resolving disputes
  ?Prepare pareto charts, assign responsibilities and identify failure modes in dispute
  ?Reach agreement with customer on warranty costs as per internal approval, or escalate to Customer Team
  ?Issue counterclaims to customer in case of unjustified debits
  ?Responsible for Field Issue Resolution
  ?Works closely with Customer Teams, Platform Teams, and ISC to establish cross functional teams to resolve emerging field issues
  ?Acts as the focal point with customers and management for emerging field issues
  ?Support the customer and platform teams with warranty analysis, root cause investigation, forecasting, etc
  ?Establish and maintain a warranty reduction roadmap that results in reduced warranty costs
  ?Drive continuous improvement
  ?Provide on-time internal and external escalation of new issues and trends through accurate and detailed problem description
  ?Ensure Resolution Teams are organized and participate as necessary in defining and implementing corrective actions
  ?Agree on warranty improvement road map per customer (top issues, targets, actions, leaders, R/1000 impact)
  ?Monitor progress of Resolution Teams and escalate internally and/or at customer to overcome any obstacle
  ?Organize periodic warranty reviews with customer and report on progress
  ?Provide accurate close-loop data to APQP to generate preventive actions and avoid re-occurrence
• The critical metrics for the FS & FIR Manager are as follows
• FIR On-time Closure Rate
• Warranty cost vs AOP
• People retention, developing and attrition.
• COPQ to supplier vs AOP
• Customer satisfaction index

Qualifications

?Strong leadership profile (team builder, motivator, team player)

?Strong communication skills (report on issues to customer)

?Strong conceptualization skills (identify & document new issues)

?Experienced in turbo analysis and/or engine analysis

?Expertise in sought areas

?College or university graduate with an engineering degree and minimum of 5 years experience of engine and / or turbo

?English both oral and written

?Computer skills are preferred

?Knowledge of IATF16949

Skills

· Assertive in representing customer internally and GARRETT externally.

· Willing and confident to make commitments.

· Good English skill in reading and writing, good English speaking is preferable.

· Good computer operating skill in MS Office environment.

· Green belt certificate.

· Responsive and responsible to deliver on commitments.

· Strong communicator, externally and internally.

· Well organized to manage multiple competing priorities in parallel.

· Motivates and influences others without direct authority.

盖瑞特是汽车涡轮增压的真正先驱，其历史可追溯到60多年前，并在今天继续作为世界领先的涡轮增压技术解决方案和经验丰富的电动增压产品和汽车软件供应商，以支持乘用车、商用车和非道路车辆设备。拥有遍布全球的工程中心、测试实验室和制造工厂，盖瑞特为所有主流汽车公司提供差异化技术服务。盖瑞特提供前所未有的机遇与挑战，把你的激情带到快节奏和专业的工作氛围中。

盖瑞特公司介绍：

全球汽车行业差异化创新技术的领导者盖瑞特，前身为霍尼韦尔交通系统部门，于2018年10月1日正式从霍尼韦尔集团完成拆分，成为一家独立公司并在纽交所成功上去（纽交所上市代码: GTX）。公司主要产品组合包括涡轮增压器、适用于混动和氢燃料汽车的电动增压器和汽车软件方案，致力于提供差异化的先进技术，让车辆更安全、更互联、更高效、更环保。公司总部位于瑞士罗尔，为全球各地的乘用车、商用车、售后替换市场和赛车改装客户服务已超过65年。
在中国，公司拥有近1000名员工，包含超过200人的工程研发团队，具备研发、工程、市场、商务、生产、供应链等全面的端到端客户服务能力，与国内30多家主机厂客户建立了深厚和广泛的合作关系，不仅为传统汽油、柴油、天然气和混动及氢燃料汽车等新能源汽车提供广泛产品线的涡轮增压及电动增压技术，还提供智能网联汽车安全和车辆健康管理解决方案。公司在全球范围内第二大规模，拥有主机台架测试能力的涡轮增压实验室也设立在上海研发中心，并已运营近15年。
立足于 “东方服务于东方” 的市场战略，基于本土客户的开发需求，公司研发中心打造端到端的本土开发工程能力，快速响应中国客户需求，提供高可靠性、高效节能减排的汽油和柴油发动机涡轮增压器，满足国六标准，全力支持中国客户打赢蓝天保卫战。
公司荣获多项客户认可和“中国汽车零部件百强企业”、“浦东先进制造20强”、“浦东新区先进制造企业突出贡献奖”等多项行业和政府机构荣誉。
在汽车行业迅猛的局势变革中，公司提供给员工有潜力的发展空间与国际化的工作平台，有规范完整的福利体系，崇尚多元与包容，鼓励创新和协作，并构建一个在诚信和尊重基础上的工作环境。