武汉招聘

CENTRAL Technical Support HANDLING/LAYOUT Specialist

 

The Customer Support Organization is responsible for the installation, qualification, repair and maintenance of the ASML systems at customer’s site and is responsible for the necessary transfer of knowhow to the customer. Local sited Customer Support branches perform these tasks for the customers within the specific region.

Central Technical Support Organization is responsible for providing higher level technical analysis and solution to the escalated issues from Local sited CS branches over the country.

Provide technical support to internal and external customers by solving escalated structural machine problems and providing information to ensure the optimum machine performance criteria are met in the field.

 

Job Description

?Responsible for all Handling/Layout related issues that escalated from all site teams over the country

?Develops and implements solutions to technical structural problems escalated from local sited CS team or by customers. 

?Generate plans, which include actions/experimentation and testing plans to guide the internal/external customers in resolving machine and or process issues.

?Performs data analysis of systems to resolve problems and/or to structurally improve system performance.

?Provide on-site support when needed, for structural issue technical explanation or hands-on actions.

?Escalates problems to VHN CS HVM competency engineering or Global Support Centre in case of necessary.

?Conducts training and/or knowledge-transfer for local sited service engineers and customers as required. 

?Provides feedback to factory highlighting defects in machines.

?Provides support to applications and technical sales personnel as required.

?Ensure proper written and oral communications occur with all affected parties. Prepare and make presentations as required.

 

 

Job Requirement

?Requires science/engineering degree or equivalent experience.

?Requires >2yrs equipment support experience as generalist in system maintenance and diagnostic

?Requires excellent knowledge of machine overview and operation interactions between subsystems

?Preference will be given to experience in the semiconductor industry and/or lithography equipment or process

?Effective interpersonal skills and the ability to direct activities of others to accomplish goals.

?Ability to draw conclusions from written or computer generated reports, ability to analyze data or report information, conduct research, search for solutions to problems, and create methodologies to reach objectives.

?Flexible attitude with respect to off hour support, travel and overtime.

总部位于荷兰的阿斯麦(ASML)是全球芯片光刻设备市场领导者，许多热门电子产品都有采用 ASML 设备制造的芯片。ASML的愿景是通过我们的技术来驱动人类更好的生活质量。ASML在全球16个国家设有60个办公室，员工超过25,000人。ASML在中国的员工超过1000人，于上海、北京、天津、大连、武汉、西安、无锡、南京、合肥、厦门等12个城市设有客户支持办公室，此外在深圳设有计算光刻软件研发中心(Brion)，北京有量测设备研发中心（HMI），为中国地区的客户提供全方位光刻解决方案。

Brion(睿初科技)成立于美国硅谷，是全球“计算光刻”技术的提出者和领导者,其核心是利用计算机集群软件计算技术，通过建模、仿真、数据分析和优化等手段解决半导体制造过程中的纳米级掩膜修复、芯片设计/制造缺陷检测与矫正等难题。HMI（汉民微测科技）成立于美国硅谷，是全球先进半导体制程“图像验证系统”的领导者，以优秀的跳跃式扫描检测及稳定的电子枪技术闻名世界。两家企业分别与2007年和2016年与ASML 实现战略合并，通过三方的技术衔接与创新，为全球知名半导体制造商提供全光刻解决方案。

ASML致力于为员工打造优良工作环境，让全球优秀的工程师乐于在此工作、交流、学习和分享。ASML开放、尊重与创新导向的企业文化，不仅促进员工与同侪及主管间的率直讨论、相互学习，更让ASML能够持续维持技术领先优势。ASML 提供的是一条长远的职涯规划，让公司同仁能在一个重视永续学习的企业文化和优渥的福利环境中工作成长。