售后支持工程师-平台
斑马网络技术有限公司
- 公司规模：500-1000人
- 公司性质：合资
- 公司行业：互联网/电子商务
职位信息
- 发布日期：2019-09-24
- 工作地点：上海-闵行区
- 招聘人数：2人
- 工作经验：无工作经验
- 学历要求：招2人
- 语言要求：不限
- 职位月薪：1.5-2.5万/月
- 职位类别：售前/售后技术支持工程师
职位描述
1. 负责互联网汽车用户/客户/产线事件的分析处理，问题跟踪及风险冲突解决并规范知识库及操作手册；
2. 负责群体/突发/重大事件的风险评估，故障定位，及解决方案确定及汇总上报；
3. 负责车联网产品迭代内容风险预判，已知问题解决方案制定，新版本交付验证等；
4. 协助开发工程师定位、分析车机售后市场的问题根源，同时为质量部门提供完整的分析研究报告，以及将相关案例进行汇总；
5. 协助售后支持团队的对内、对外的沟通协调，与主机厂/经销商进行日常工作对接和流程梳理以及项目交付转运维支持
任职条件
1. 大专及上学历，计算机、电子或制造相关专业，3年以上相关整车/车辆电子电器/车联网行业售后运维/开发工作经验；
2. 具备独立事件处理，问题排查，原因分析并形成解决方案的能力，具备一定的文档撰写能力和知识库归档能力；
3. 具备良好的责任心、客户***的服务意识、沟通谈判能力、抗压能力和团队合作精神，能够从用户、事件角度发现问题，预警风险；
4. 对oracle,SQLServer,mysql数据库有一定的了解，熟悉SQL语言，拥有独立编写sql语句进行数据查询，确认的能力；
5.熟悉和了解中间件，微服务，平台接口、安全等方面技术，具备较好的平台技术架构知识，可以协调技术人员进行问题定位和解决方案；
6. 善于团队合作，理解和适应变化，以结果和行动为准则，努力追求成功； 7.有电商、汽车制造、计算机行业一线，二线运维经验者优先；
职能类别：售前/售后技术支持工程师
公司介绍
斑马网络技术有限公司（简称“斑马网络”）成立于2015年11月，是互联网汽车基金投资建立的创新型科技企业，面向汽车全行业提供智能汽车操作系统和智能网联汽车整体解决方案。阿里巴巴集团是斑马网络***大股东。
斑马网络基于自研AliOS打造的智能网联汽车开放平台——斑马智行，目前已经搭载在荣威、名爵、新宝骏等8个品牌38款100多万辆汽车上。
斑马网络未来将充分协同阿里巴巴集团在语音、视觉、芯片、IoT、云计算、地图、支付、电商等领域技术和生态优势，和车企一起重新定义汽车，为用户打造智慧出行空间，提供智慧驾乘服务和丰富车生活。
斑马，让出行更智慧。
Banma Network Technology Co.,Ltd
In 2015, Alibaba and SAIC Motor co-founded the Banma Network Technology Co., Ltd, which is the first Auto + Internet case in the industry. In September 2018, Banma completed the first round of financing and became a unicorn company. In August 2019, SAIC Motor and Alibaba Group jointly announced the strategic restructuring of Banma Network and YUNOS, to increase the investment in the auto industry. Banma obtained the full ownership and right to use the YUNOS underlying architecture and codes. The use of the intellectual property can be authorized by Banma to car brands or designated partners.
The Banma Intelligent Internet Car platform based on AliOS, an independent China domestic operating system, has been leading the world for three years. Banma has been applied to 33 production models from 8 auto brands such as Roewe, MG, MAXUS, DongFeng Citroen, Ford, Qoros, Baojun, Skoda, Baojun, and has more than 100 eco-partners.
Banma’s mission is to Intelligence Your Way. We are determined to serve the whole automobile industry chain with digitization and to play the role as the base of digital technology and mobility eco-platform of the industry, empowering the OEMs to transform from manufactures to mobility service providers.
斑马网络基于自研AliOS打造的智能网联汽车开放平台——斑马智行，目前已经搭载在荣威、名爵、新宝骏等8个品牌38款100多万辆汽车上。
斑马网络未来将充分协同阿里巴巴集团在语音、视觉、芯片、IoT、云计算、地图、支付、电商等领域技术和生态优势，和车企一起重新定义汽车，为用户打造智慧出行空间，提供智慧驾乘服务和丰富车生活。
斑马，让出行更智慧。
Banma Network Technology Co.,Ltd
In 2015, Alibaba and SAIC Motor co-founded the Banma Network Technology Co., Ltd, which is the first Auto + Internet case in the industry. In September 2018, Banma completed the first round of financing and became a unicorn company. In August 2019, SAIC Motor and Alibaba Group jointly announced the strategic restructuring of Banma Network and YUNOS, to increase the investment in the auto industry. Banma obtained the full ownership and right to use the YUNOS underlying architecture and codes. The use of the intellectual property can be authorized by Banma to car brands or designated partners.
The Banma Intelligent Internet Car platform based on AliOS, an independent China domestic operating system, has been leading the world for three years. Banma has been applied to 33 production models from 8 auto brands such as Roewe, MG, MAXUS, DongFeng Citroen, Ford, Qoros, Baojun, Skoda, Baojun, and has more than 100 eco-partners.
Banma’s mission is to Intelligence Your Way. We are determined to serve the whole automobile industry chain with digitization and to play the role as the base of digital technology and mobility eco-platform of the industry, empowering the OEMs to transform from manufactures to mobility service providers.
联系方式
- 公司地址：地址：span申长路1398弄阿里中心T4栋