武汉招聘

Disney English Mission



Our mission is to transform children's learning by combining immersive content, innovative technology, and engaging teaching methods that inspire children to confidently communicate with the world in their own voice.


Job Purpose

Disney English Center Managers takes the responsibility of center general operation management including Operations, Academic and Sales functions to achieve business performance target through maintaining the service quality and execution standard - the success of a Disney English Center is dependent on the teamwork, operation efficiency and guest experience to be delivered by its cast members.

· Develop and maintain a customer oriented team anchored around the 4 operation standards of Disney quality: Safety, Courtesy, Efficiency and Show.

· Create a positive, collaborative and service-focused work environment.

· Demonstrate successful business results in line with company targets.

Direct Line Reports:

· Language Learning Director (LLD) - Responsible for managing and developing the foreign and local trainers to ensure the delivery of strong academic results, parent satisfaction and ensuring that Disney English is an unforgettable experience in the classroom for all of our young language learners, aged 2 to 12.

· Course Consultant - provides the Disney English Experience to potential parents through a comprehensive solutions oriented demonstration and sales process. Once a parent has enrolled and becomes a member of the Disney English Center the Course Consultant maintains a strong relationship with the parent and learner to develop a long-lasting relationship with Disney English.

· Operations Supervisor (OS) - Responsible for managing and developing the Front Desk and Clubhouse Administrators and ensuring high service standards, center operational and safety standards are met, financial controllership and banking processes are adhered to and the center is clean and well-maintained.

Key Responsibilities:


Service and Operational Standards

Daily Operation -- Ensure all Cast members adhere to Disney English operational process, service standards to create and maintain an engaging, service-focused environment where the needs of the learners come first.
Operation standard - Ensure high service standards, center operational and safety standards are met, financial controllership are adhered to and the center is clean and well-maintained.
Academic Quality -- Ensure the delivery of strong academic results, parent satisfaction and ensuring that Disney English is an unforgettable experience in the classroom for all of our young language learners, aged 2 to 12.
CC management -- Responsible for managing and developing a strong team of Course Consultants who proactively manage relationships with potential and existing Disney English parents to achieve sales and renewal targets.
Execution - Ensure the national and regional champion, programs and processes are well communicated and executed in center level.
Financial responsibility

· Work with the District Manager to establish monthly and quarterly sales targets and support the Sales team to proactively manage relationships with potential and existing Disney English parents to achieve sales and renewal targets.

Leads the center cast members to Identify the local business opportunities and deliver the result through the team work and process management.
Identify/implement the training needs of the team through regional resources collaboration.
Ensure all Cast members understand the center business objectives and work together to deliver high standard guest experience to the learner and parents.
Ensure the center operating costs are in line with the annual budget.
Cast member Management, Training and Development

Provide a safe, healthy and engaging work environment for their team.
Ensure all center Cast members understand and follow Disney English policies, processes, service standards.
Lead the team leader of operations, academic and sales function to ensure they deliver the performance coaching, people management, team motivation, training and capability development to the cast members.
Safety and Security

· Conduct regular safety and security training and drills, ensuring all Castmembers understand and are able to execute their center's Emergency Response Plans.

· Report any safety or security-related incidences in an accurate and timely manner through the appropriate channels.

Main KPIs (including but not limited to)

- Achieve center enrollment / cash in target

- Achieve agreed upon renewal rate (where applicable)

- Maintain a low staff turn-over rate

- Consistently score 90% or higher on Mystery Shopper visits

Job Qualifications:

7 years experience in managing a fast growing retail or service / guest experience business.
Multi-functional management experience.
Good at English Writing, reading and speaking.
Bachelor degree or above required.
Have a high entrepreneurial spirit and creativity to grow and improve the business.
High level personal integrity and credibility.
A passion for working with children.
Experience in managing similar educational service business is a plus.
Core Skills:

· Strong operational management skills and business acumen.

· People leadership and strong sense of people motivation, coaching and training.

· Strong communication and collaboration skills.

· Culture awareness and diversity management.

· Customer service and relationship management skills.

· Execution capability to ensure the high standard and quality maintaining in the center.

Functional Skills:

Ability to analyze and act upon system-driven business data.
Need to understand sales, the importance of sales and what great sales looks like.

作为享誉世界超过80年的家庭品牌，迪士尼最经典的故事和广受欢迎的卡通明星给全球的孩子和家长带来了无限的欢乐。
过去的25年里，华特迪士尼公司制作出版了大量适合不同年龄儿童得英语教学内容，并以专业的态度和热情相继推出英语教学课程。给孩子们的英语学习带来了无限乐趣。

国内外知名的英语教育学家，儿童早教专家以及由作家，艺术家和格莱美提名音乐家组成的教程编写团队，共创世界领先教程，奠定了踏实的教学基础。

走进梦幻般的大楼，就已踏入迪士尼奇妙世界。以迪士尼故事命名的主题教室中，先进的遥控触摸屏和故事情景投影科技将孩子带入迪士尼经典故事，和他们喜欢的卡通朋友一起探索神奇的英语世界。

以歌曲、逻辑、游戏、空间等独创性学习，打开孩子的“潜能之门”，激活“语言中枢”，流利英语脱口而出，同时大幅度提高孩子的自信心，沟通能力和全球视野等综合能力。

为了带给孩子们纯正地道的英语，迪士尼选拔了一支拥有优秀教育背景和资质的外教团队。经由美国哥伦比亚大学教师学院的专业培训，所有外教均获得TEFL-C的高级英语培训证书。

辅导书，游戏卡，英语歌曲以及家长和孩子的在线课堂等一系列奥妙无穷的课后家庭互动学习，迪士尼鼓励孩子在家中与您一起分享英语乐趣，进一步提高英语驾驭能力。

As the leading family brand in the world, Disney has been entertaining children and their parents with timeless stories and beloved characters for more than 80 years.

Over the last 25 years, the Walt Disney Company has also become a recognized educational provider by developing globally successful English Language Learning materials, producing countless educational programs and delivering classroom programs with unparalleled professionalism and enthusiasm.

Disney’s curriculum has been developed with the support of an advisory board of world class academics, including internationally recognized English Language Learning Specialists and early childhood development experts. They are joined by an unparalleled content development team comprised of curriculum writers, artists, and musicians, including Grammy Award nominated songwriters, along with other experts from inside and outside China.

Engaging child-friendly content, fantastic learning environment and the Disney English Magic Theater using innovative interactive white boards with projection technology imerses children in “authentic” learning experiences by bringing them on an adventure within Disney’s timeless stories and alongside their favorite characters.

Given that all children have their own strengths and unique ways of learning, Disney has created an innovative approach that will leverage these inherent strengths to help all children learn confident and proficient English.

Disney English hires only experienced teachers with excellent educational qualifications each of whom are provided with TEFL-C training and certification, a program developed in association with Teachers’ College of Columbia University. With the help of our trainers, your child will learn authentic English with an accurate native accent.

Our program encourages children to interact, learn and have fun with their parents and friends using our rich supplementary materials, including activity books, game boards, brand new Disney English music, our parent and student online “Home Connection” portal and much more. At Disney English, learning does not stop at the classroom door.

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