武汉招聘

OVERALL PURPOSE OF JOB
? Achieve operational performance targets including Service Level Agreements with client;
? Achieve client’s Service Satisfaction at the level of client’s management and also end-users;
? Manage the operational Change Request (CR) process;
? Build team succession and make it effectively;
? Provide a holistic view of service delivery to the client;
? Act as a clear escalation route to the client for service related issues and facilitate resolution of issues
? Manage the Costs for service delivery in agreed budget;
? Support Ad Hoc contractual projects for the client in line with the nominated project team;
? Initiate and own continuous improvement projects within area of his/her responsibility;
? Ensure compliance of the dedicated unit to Accenture policies and procedures applicable for the dedicated unit

Key Responsibility
1. Expertise
? Experience in Finance & Accounting (OTC, PTP and RTR) process;
? Sound Operations management experience (including SLA management);
? Sound contractual / change management knowledge;
? Previous experience in matrix management and client relationship building;

2. Problem Solving
? Experience in managing unstructured problems
? Problems within this role are typically service related for the client. Problems can occur on a daily basis and can range from small client requests through to large service issues.
? Problems may require varying degrees of input for resolution from other functions or teams – requiring a matrix management approach to facilitate resolution.
? For contractual problems – working closely with the contract manager & OADM, legal and finance managers to ensure gaps are identified and closed with client agreement.

3. Project Management
? Attendance to meeting and reviews based on defined MOS system;
? Cost control within budget;
? Responsible for the hiring, development, coaching and performance management process of staff in dedicated unit.
? Team succession build up;
? Innovation at work, and focus on client value creation;
? Take ownership
Qualifications
? Fluent English skills including Oral and Business Writing
? Familiar with F&A outsourcing operation,
? Rich client facing experience, good at communication with client
? High responsibility and dedication on work

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