武汉 [切换城市] 武汉招聘武汉物流/仓储招聘武汉船务/空运陆运操作招聘

Customer Service Supervisor/ 海运出口客服主管

上海迅辉国际货运有限公司

  • 公司规模:50-150人
  • 公司性质:外资(欧美)
  • 公司行业:交通/运输/物流

职位信息

  • 发布日期:2018-02-09
  • 工作地点:上海
  • 工作经验:8-9年经验
  • 学历要求:大专
  • 语言要求:英语熟练
  • 职位月薪:0.7-1.5万/月
  • 职位类别:船务/空运陆运操作  

职位描述

Organize, coordinate and monitor Shanghai Seafreight export daily operation, lead the team to fullfill Seafreight related activities and and meet the requirements of the clients.

Area of activity

· Set up, optimize operations and documentation procedures.

· Monitor daily airfreight operational issues. Supervise and work closely with subordinates for documentation and operations procedure compliance.

· Review customer service requirement for service improvement

· Ability to find solution to deal with urgent and difficult case, and minimize losses.

· Make sure data in Isygo is input accurately and timely, check files with abnormal margins

· Arrange file in a neat way so that every file can be accessible.

Area of activity

· Liaise with carriers, vendors for service quality, efficiency. Maintain and further develop good relationships with them.

· Follow up internal rate enquiries and project management

· Negotiate with carriers, vendors for cost improvement.

· Revise SOP whenever necessary

Area of activity

· Conduct on-going training, supervision, performance reviews, motivation of site staff

· Good control of accounts receivables, ensure adherence to guidelines in relation to finance policies

· Send monthly or weekly reports to Manager on time

Area of activity

· Checking performance of subordinates

· Design backup plan for the whole team

· Have monthly meeting.

· Report any abnormal situation to direct Manager

· Follow up some complicated cases

· Identify the problems in existing process

Expected performance

? Good management of ocean export team

? Improving self constantly and learning professional knowledge actively

? Stable of import team

? Profitability of each shipment or project

? Reliability and equivalence between flow of goods and information;

? Response time to client demands and quality of response;

? Ability to anticipate risks and find solutions

? AR is collected on time

Situation within the organisation

Internal and external relations

Internal

? Other department in the same company ?

? External

? customers

? GEFCO subsidiary/agents

? Service providers (carrier,co-loader)

Required profile

Competencies

? Team management

? Flow management

? Information processing and monitoring

? Application of standards and procedures

? Creation of transport file

? Reception and sending operations

? Timeframe compliance Knowledge Foreign language :

? English (fluent oral & written) Computing knowledge :

? Familiar with office software

Other knowledge :

? Good experience in forwarding for seafreight

? Enough knowledge of brokerage

? Standards and procedures relating activity

? Tasks of the group in question

? Various types of merchandise transport documents (pick-up, delivery, etc. slips)

? Operations site organization and management

Aptitudes

? Interpersonal skills

? Compliance with requirements

? Availability

? Team spirit

? Responsiveness

? Personal organization skills

职能类别: 船务/空运陆运操作

关键字: Operation 操作 客服 Seafreight Ocean export

公司介绍

GEFCO Forwarding China Ltd.
GEFCO 为您提供全套物流与运输服务,与此同时,我们保证服务的竞争力、可靠性以及过程的透明性。我们的国际综合服务网络遍布世界44个国家,400多个服务点;空海运网络遍布世界5大洲,90多个运营中心;享有俄罗斯铁路股份公司RZD运营的85200公里铁路的优先使用权;通过我们的跟踪追溯门户,您可以实时关注您货物的动态信息;运营的可靠性:SOP,IATA认证,AEO,NVOCC,ISO 9001以及 ISO 40012。
公司网址:*************

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