Customer Service Supervisor/ 海运出口客服主管
上海迅辉国际货运有限公司
- 公司规模:50-150人
- 公司性质:外资(欧美)
- 公司行业:交通/运输/物流
职位信息
- 发布日期:2018-02-09
- 工作地点:上海
- 工作经验:8-9年经验
- 学历要求:大专
- 语言要求:英语熟练
- 职位月薪:0.7-1.5万/月
- 职位类别:船务/空运陆运操作
职位描述
Organize, coordinate and monitor Shanghai Seafreight export daily operation, lead the team to fullfill Seafreight related activities and and meet the requirements of the clients.
Area of activity
· Set up, optimize operations and documentation procedures.
· Monitor daily airfreight operational issues. Supervise and work closely with subordinates for documentation and operations procedure compliance.
· Review customer service requirement for service improvement
· Ability to find solution to deal with urgent and difficult case, and minimize losses.
· Make sure data in Isygo is input accurately and timely, check files with abnormal margins
· Arrange file in a neat way so that every file can be accessible.
Area of activity
· Liaise with carriers, vendors for service quality, efficiency. Maintain and further develop good relationships with them.
· Follow up internal rate enquiries and project management
· Negotiate with carriers, vendors for cost improvement.
· Revise SOP whenever necessary
Area of activity
· Conduct on-going training, supervision, performance reviews, motivation of site staff
· Good control of accounts receivables, ensure adherence to guidelines in relation to finance policies
· Send monthly or weekly reports to Manager on time
Area of activity
· Checking performance of subordinates
· Design backup plan for the whole team
· Have monthly meeting.
· Report any abnormal situation to direct Manager
· Follow up some complicated cases
· Identify the problems in existing process
Expected performance
? Good management of ocean export team
? Improving self constantly and learning professional knowledge actively
? Stable of import team
? Profitability of each shipment or project
? Reliability and equivalence between flow of goods and information;
? Response time to client demands and quality of response;
? Ability to anticipate risks and find solutions
? AR is collected on time
Situation within the organisation
Internal and external relations
Internal
? Other department in the same company ?
? External
? customers
? GEFCO subsidiary/agents
? Service providers (carrier,co-loader)
Required profile
Competencies
? Team management
? Flow management
? Information processing and monitoring
? Application of standards and procedures
? Creation of transport file
? Reception and sending operations
? Timeframe compliance Knowledge Foreign language :
? English (fluent oral & written) Computing knowledge :
? Familiar with office software
Other knowledge :
? Good experience in forwarding for seafreight
? Enough knowledge of brokerage
? Standards and procedures relating activity
? Tasks of the group in question
? Various types of merchandise transport documents (pick-up, delivery, etc. slips)
? Operations site organization and management
Aptitudes
? Interpersonal skills
? Compliance with requirements
? Availability
? Team spirit
? Responsiveness
? Personal organization skills
职能类别: 船务/空运陆运操作
关键字: Operation 操作 客服 Seafreight Ocean export
公司介绍
GEFCO 为您提供全套物流与运输服务,与此同时,我们保证服务的竞争力、可靠性以及过程的透明性。我们的国际综合服务网络遍布世界44个国家,400多个服务点;空海运网络遍布世界5大洲,90多个运营中心;享有俄罗斯铁路股份公司RZD运营的85200公里铁路的优先使用权;通过我们的跟踪追溯门户,您可以实时关注您货物的动态信息;运营的可靠性:SOP,IATA认证,AEO,NVOCC,ISO 9001以及 ISO 40012。
公司网址:*************
联系方式
- 公司网站:*************MissionPerform
- 公司地址:建设六马路33号宜安广场1904室