武汉招聘

Requirements：

Education and/or Training
? Bachelor degree or above in Law, auditing, management, Human Resource, English, etc.
? Bachelor degree or above with Information Technology related major is also welcome.
? Auditor qualification preferred (e.g. ISO9001/14001/27001/20000, etc.)
Experience
? 3+ years of relevant experience in implementing management standards e.g. ISO27001, ISO9001 or other relevant industry standards in service industry.
? Experience working in a multi-national working environment and cooperating with different departments for compliance related activities.
? Experience in management system integration is a plus.
? Experience in face-to-face service industry is a plus.
Aptitudes or Generic Skills
? Familiar with enterprise operation process and management model
? Familiar with certification standard, e.g. ISO9001/14001/27001/20000, etc.
? Strong knowledge and understanding of local regulatory requirements;
? Good understanding on risk-driven approach for continual improvement.

? Excellent Project Management and Coordination skills
? Fluent English speaking and writing skills
? Professional training and presentation skill
? Good at using MS Office Software such as Excel, PowerPoint, Word, etc.
? Knowledge on Office Automation System is a plus

? Ability to analyze complex situations and prioritize actions
? Ability to conduct compliance audit, present audit result and write English audit report
? Ability to draft system documentations in English
Character or Behavioral Competencies
? Professional and impartial
? Good communication skill
? Inspired and influencing
? Quick learning ability
? Strong commitment to result
? Open minded, Self-motivated and team work

Circumstances
? Able to demonstrate a clean criminal record, in accordance with the vetting/declaration process of the base country location
? Able to travel extensively nationally and potentially internationally

Responsible:
? Supervise the General Compliance Process to ensure it is followed properly.
? Manage a Compliance Requirement Repository and ensure the corporate Management System is established and maintained with a clear matching of the Compliance Requirement of all sources.
? Maintain a set of compliance verification approach to ensure the implementation status can be effectively monitored and communicated.
? Continually improve the General Compliance Process, Corporate Management System, and Compliance Verification Approach.
？ Identify and review new compliance requirement to ensure it is properly evaluated and planned for implementation.
？ Summarize compliance activities on achievements and improvement opportunities for senior management review.
？ Follow up on the progress of the improvement projects to ensure an expected delivery.
？ Coordinate on external certification assessment worldwide to maintain and extend the company’s certification scope based on business needs.
？ Define proper Key Performance Indicators and use the statistics to monitor the effectiveness of the management system.
？ Consolidate all the changes into the risk assessment and make risk treatment plans to address the corporate risks to an acceptable level.
？ Create and maintain system documentations to ensure corporate management standardization.
？ Establish a training mechanism to support effective deployment and implementation of the corporate Management System.

TLScontact is a pioneering company specialized in providing customer relationship management excellence within a face-to-face environment. We are part of the Teleperformance Group, the worldwide leading provider of exceptional customer experience in all our 46 countries of operations.

We operate a growing number of face-to-face contact centers worldwide. TLScontact offers its clients an end-to-end solution, starting with information provision across multiple media platforms, to the direct face-to-face contact experience and back office tasks. Our contact centers are the essential link between organizations and their customers.

Our Group Values
Integrity, Respect, Professionalism, Innovation, Commitment

For more information on TLScontact, please visit: corp.tlscontact.com

TLScontact is what your are looking for if:
- you are the kind of person who thrives for challenges
- you are looking for personal development opportunities with truly global reach

What makes us the Best Place for People:
- we ranked one of the top 8 Best Companies to Work for？ in Greater China in 2012
- Our office is LEED Gold certified with modern green furniture and high-tech air filtration system
- You will have free access to a high-end Fitness club under our corporate membership
- Complementary coffee, soft drinks and fruits available to all our staff

We want you to join us if you:
- are proactive
- are efficient and organized
- are a self-starter and hard working
- are a team player
- always pay attention to details
- have good interpersonal skills

关于我们

我们的快速成长，来自于客户对我们的信任和每天我们在全世界的团队的出色成就。

我们做什么

TLScontact是一间迅速发展的面对面服务中心。我们为客户提供具有特殊标准的高安全性，高管理控制性，和高透明度的顾客管理服务。

我们的价值观

统一、尊重、专业、创新、承诺

Teleperformance

TLScontact是Teleperformance集团下一个专门提供面对面服务的分属公司，卓越的服务品质全球领先。

Teleperformance已经在为全球很多个公司提供顾客关系管理，技术支持和应收账款管理服务，并取得了优异的成绩。

在2013年，Teleperformance集团实现了32.3亿美元的收益。

面对面服务

TLScontact 专门提供与顾客面对面的顾客关系管理的外包服务。我们的中心能够将客户和他们的顾客相连接，提供的服务范围包括从内勤处理到收到申请。

遍布全球

我们全球性的业务分布和经验丰富的团队使得我们能够在非常短的时间内在世界上任何一个地方开始经营新的面对面业务。