武汉招聘

职位描述：
Main Missions:
- Delivery Customer Multimodal Projects, focus on international rail freight (both FCL & LCL), in charge of both export & import business on a daily basis
- Handle Multimodal Product Operations including ad-hoc shpt like cross-border trucking, removal, free trade zone ops, CFS warehousing, etc
- Set-up, review, cross-check and update respective SOP
- Handle customer bookings & resolve their enquiries in a timely manner
- Handle customer complaints according to company procedures and standards
- Provide customer appropriate and relevant information when required
- Maintain a position of trust and responsibility by keeping all customer business confidential
- Follow SOP and process shipment in regard with both routing orders and ad-hoc request from customer
- Apply New Customer in System & Control AR
- System input in a correct and timely manner
- Deliver daily, weekly & monthly KPI reports if required by clients
- Provide Controlling & Monitoring Follow-up on a regular daily or weekly basis
- Operational Issue Resolution
- Perform other duties as assigned by supervisor
- Follow Code of Conduct
- Problem Resolution

AREA OF ACTIVITY – MULTIMODAL INQUIRY RESPONSE & PERFORMANCE MGMT (TRACK & TRACE).

- Provide timely response to client inquiry both FCL & LCL
- Make sure correct cost quoted to overseas office
- Make sure correct selling rates quoted to direct clients
- Performance/KPI recording
- Brief Data Analysis
- Daily/Weekly or Monthly Track & Trace Reporting based on Corporate Request
- Handle all ad-hoc tasks if required

AREA OF ACTIVITY - COMMUNICATION WITH INTERNAL AND EXTERNAL

Internal
- Coordinate with operations departments to facilitate Multimodal Operations to meet customer requirements
- Support supervisor to prepare any required reports
- Assist supervisor in handling daily projects through completing all assigned duties and tasks
External
- Customer Complaint Management
- Customer Relationship Management
- Supplier Relationship Management
- Agent Relationship Management


EXPECTED PERFORMANCE

？ Multimodal Operation Handled in a proper and smooth manner
？ Agent Management
？ Customer satisfaction
？ Adherence to ISO standards

INTERNAL AND EXTERNAL RELATIONS

INTERNAL
？ Other department in the same company
？ Ops Team
？ Sales Team
？ Product Team
EXTERNAL
？ Customers
？ GEFCO subsidiary
？ Overseas agents
？ Local Suppliers

REQUIRED PROFILE

COMPETENCIES Customer Orientation:
Is focused on identifying and understanding each customer’s needs. Expresses and acts on desire to assist customers in an efficient and friendly manner

Teamwork:
Works cooperatively with others to achieve objectives. Accomplishes own tasks in support of team goals and actively offers to help colleagues. Supports group decisions

Accountability:
Acts responsibly. Can be counted on to keep commitments. Complies with the intent of policies, procedures and agreements. Builds others' trust in own professionalism, integrity, expertise and ability to get results

Communication:
Provides both verbal and written information in a timely, clear and concise manner. Expresses ideas effectively, adjusting style, tools and mode to the needs of others. Listens attentively, and summarizes or asks questions, when needed, to clarify information.

Results Orientation:
Continually seeks to accomplish critical tasks with measurable results. Overcomes obstacles and makes adjustments to achieve results. Focuses self and others to achieve targets aligned with business goals

KNOWLEDGE Foreign language :
？ English (fluent oral & written)

Computing knowledge :
？ Familiar with Microsoft Office Software

Skills/Knowledge :
？ Good Knowledge of Seafreight
？ Standards and procedures relating to activity
？ Basic Interpersonal skills
？ Team spirit
？ Ability to communicate effectively, both oral and writing
EXPECTED YEARS OF EXPERIENCE & EDUCATION
？ 3 years of relevant experience preferably in the Freight Forwarding and Logistics industry
？ Colleague Degree

GEFCO Forwarding China Ltd.
GEFCO 为您提供全套物流与运输服务，与此同时，我们保证服务的竞争力、可靠性以及过程的透明性。我们的国际综合服务网络遍布世界44个国家，400多个服务点；空海运网络遍布世界5大洲，90多个运营中心；享有俄罗斯铁路股份公司RZD运营的85200公里铁路的优先使用权；通过我们的跟踪追溯门户，您可以实时关注您货物的动态信息；运营的可靠性：SOP，IATA认证，AEO，NVOCC，ISO 9001以及 ISO 40012。
公司网址：*************