武汉招聘

职位描述：
Company Introduction:
RS Components is a trading brand of Electrocomponents plc, the global distributor for engineers. With operations in 32 countries, we offer more than 500,000 products through the internet, catalogues and at trade counters to over one million customers, shipping around 50,000 parcels a day. Electrocomponents is listed on the London Stock Exchange FTSE 250 and in the last financial year had revenues of £2bn.

About us as an employer:
We place a strong emphasis on investing in our people, our best asset, enabling them to be customer focused at all times and exceeding their expectations. This is because our customers are at the heart of everything we do. So we look for people who have a strong belief in, and commitment to exceeding customer expectations, people who have pride and belief in their company.
In return we offer a positive and supportive culture which ensures that together we can help our customers do great things.

Sales:
Our Global Sales team is focused on enabling our customers to maintain and improve their operations, win and protect business, and contribute to the development and production of some of the world’s most loved brands. We strive to improve effectiveness and efficiency, both internally and for our customers, and there is a 2,000+ strong sales force to help make this happen. With all the training, support and opportunities you need to take your career further, this is your chance to be part of an innovative, world-class sales team we can all be proud of.

Role Purpose:
Lead and manage a team of telesales to maximize revenue (online and offline) and customer satisfaction through multi-channel interaction. Work with local teams to drive best practice and operational excellence.
Driving a high performance culture – Sales Leadership Team Management population ensuring they have the direction, capability, tools, coaching and support to ensure their teams are engaged, inspired & focused to deliver exceptional performance
People responsibility - Overall ownership, management and development responsibility for the telesales team
Key responsibilities:
? Active member of the local country sales leadership team, responsible for new customer development and revenue growth in the mass market segment
? Responsible for high levels of effective inbound and outbound call activity leading to delivery of sales objectives and exceptional service to our customers in the market.
? Full accountability in driving and exceeding mass market sales targets and new customer acquisition
? Primary role involves pre-sales, customer fronting order to cash and online revenue for mass market segment
? As a key driver on Voice of the Customer within the market, creating and embedding a customer focused culture ensuring the customer is at the heart of all decision making, evident by customer satisfaction scores.
? Responsible for ensuring that every customer contact is an effortless experience delivered through effective management the development of our people.
? Take the lead in working with marketing team focusing on sales related campaigns to drive activity and sales
? Liaise with other departments and parties to increase our service level (eg. timely delivery, lead-time issues, etc.)
? Drive efficiency and “waste” reduction through use of Continuous Improvement to improve customer service and free up funds for reinvestment
? Embedding high performance, driving change and continuously looking to improve the way we do things
? Identify improvements to processes in consultation with relevant stakeholders.

Requirements:
Essential:
? Proven Leadership experience within a Customer facing environment
? Ability to work efficiently in a high demand, team oriented, and fast-paced environment
? Demonstrates effective leadership and coaching skills with the ability to develop highly engaged and performing teams
? Creates an empowered and engaged culture, and applies successful techniques to nurture talent and drive high performance
? A change champion advocate, people feel excited about change when in their presence
? Planning & organizing actions proactively, managing capability and performance of department to deliver FY objectives proactively
? Ensure Team objectives are agreed with effective review and appraisal mechanisms in place to drive a high performance culture
? Analysis of Management team capability and performance:- to include training needs analysis and departmental succession planning
? Drive process improvements and remove failure demand through CI methodology and regional best practice in order to drive great customer experience
? Strong stakeholder management and influencing skills cross functionally
? Excellent communication and influencing ability using different approaches to achieve successful outcomes
? Creating a Motivational Climate by defining the right level of motivation and your role in creating a motivational setting
? Delegation and empowerment to allow high performing teams with growth and development

Desirable:
? Working knowledge & experience of SAP & CRM systems
? Familiar with E2E Pre-sales, Order to Cash and post sales processes
? Demonstrated ability to serve as a successful participant on an executive management/ leadership team that provides Service & Sales leadership and direction
? Worked in a leadership capacity within an international organization and thereby able to demonstrate good cultural awareness and appreciation


What we can offer:
In return, we offer an outstanding benefits package, along with career development to rival any global organization. We provide a healthy work/life balance, along with a fulfilling and rewarding long term career
If you are interested in applying for the role, please email your resume to kira.hu@rs-components.com

RS元件集团于1937年在英国伦敦成立，是全球领先的优质电子、电器及工业用零件器材的分销商。RS采用当今最为先进的目录销售方式之一，为各行业客户提供高品质的产品、方便的查询工具、灵活的订货程序、快捷的运送方式及完善的技术支持等一整套服务体系，其销售网络已遍及全球超过160多个国家及地区。