武汉招聘

职位描述：
? Job Family Definition:
- Responsible for all aspects of technical support for a specific customer: escalations, fleet performance, proactive activities, system install schedules, programs and upgrades.
- Provides technical support, in remote or on site, to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment or other customer issues related to equipment and programs
- Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment. Conducts Failure Analysis if assigned as owner. Resolves local spares performance issues.
- Captures and collects issues and reports design, reliability and maintenance problems to design engineering. Attends Customer Field Issues meetings and presents updates on field issue resolution actions.
- Supports NPI (New Product Introduction) at key customers. Conducts CE training as needed
- Involved in customer installation upgrades, customer support programs and training.
- Interfaces with I&W Managers to properly define install and warranty budgets. Monitors material orders to reduce unnecessary spending. Help solve technical issues gating Customer Acceptance Report (CAR) sign offs.
Supports Customer Satisfaction. Proposes and participates in implementation of CIPs and retrofits.

? Key Responsibilities:
- Provides systems support for engineering systems in applications or reliability labs. Supports engineering owners by working on assigned projects in conjunction with vendors, or suppliers.
- Acts as intermediary between customer and factory by providing technical support and documentation to field engineers, technicians and product support personnel who are diagnosing, troubleshooting, repairing and debugging equipment.
- Provides Beta Site Support; specifically related to installation, operation, calibration, service and/or testing of a new hardware, software or processes
- Presents system performance data as required. This includes performance metrics such as Uptime, MTBF, MTBI, Availability, equipment and process parameters.
- Supports GPS in the generation of documentation such as CENs and BKMs. Creates and reviews documentation covering technical improvements, system upgrades, and support plans. Presents at the engineering level.

? General Profile:
- Requires knowledge and experience in own discipline; still acquiring higher-level knowledge and skills
- Builds knowledge of the company, processes and customers
- Solves a range of straightforward problems
- Analyzes possible solutions using standard procedures
- Receives a moderate level of guidance and direction

? Functional Knowledge:
- Demonstrates expanded conceptual knowledge in own discipline and broadens capabilities

? Business Expertise:
- Understands key business drivers; uses this understanding to accomplish own work

? Leadership:
- No supervisory responsibilities but provides informal guidance to new team members
? Problem Solving:
- Solves problems in straightforward situations; analyzes possible solutions using technical experience and judgment and precedents

? Impact:
- Impacts quality of own work and the work of others on the team; works within guidelines and policies

? Interpersonal Skills:
- Explains complex information to others in straightforward situations


? Education Background:
- Bachelor Degree

? Experience:
- 2-4 years of experience 举报 分享

应用材料公司是材料工程解决方案的领导者，全球几乎每一个新生产的芯片和先进显示器的背后都有应用材料公司的身影。凭借在规模生产的条件下可以在原子级层面改变材料的技术，我们助力客户实现可能。应用材料公司坚信，我们的创新必能驱动先进科技成就未来。

应用材料公司在中国有着30多年坚实的发展历史，业务遍及全国。1984年，应用材料公司在北京设立了中国客户服务支持中心，成为***家进入中国的外资芯片制造设备公司。通过为中国的高科技制造业提供长期支持，应用材料公司在中国已经成为半导体和显示产业制造设备与服务领域的***供应商之一。在设备销售业务之外，应用材料公司还建立了一支经过良好培训、经验丰富的服务团队，为亚太地区不断增长的客户提供大力支持。